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Frequently Asked Questions

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FAQs

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What is a Help Desk Software?

Help Desk is a software tool that handles a variety of customer support tasks. It serves as an operating system for your customer service team. You can organize support requests, convert incoming emails to tickets, collaborate with customers and teammates,

Can I add multiple brands under the same organization/tenant?

Yes, BoldDesk supports the multi-branding feature. Using this, multiple customer portals can be set up under single tenant/organization.Multiple configurations can be configured under Admin > Brands

Can I white label or rebrand the customer-facing support portal?

Yes, BoldDesk supports rebranding the customer portal to match your organization’s brand. URL of customer-facing support portal can also be mapped to your organization domain like support.yourdomain.com Settings can be customized in Admin > Customer Portal Settings

Can I pull real-time data from BoldDesk for external system integrations?

Yes, BoldDesk supports webhooks for Ticket, Contact, and Contact Group events. It allows you to send real-time data from the BoldDesk to external system integrations.

Does BoldDesk support to create/update a ticket via Email?

Yes, tickets can be created and updated via email using the BoldDesk by sending an email to the configured support address.

Where can I find the latest release changelogs of BoldDesk?

You can check the Product Updates page for the latest release updates and announcements.

Are there APIs available to integrate with external systems?

Yes, BoldDesk provides a rich set of APIs to developers for external application integrations. For further details, refer to the API Docs: https://developer.bolddesk.com/api

How to create a support ticket to contact BoldDesk support?

You can create a ticket using the BoldDesk support portal support.bolddesk.com or you can drop a mail to support@bolddesk.com

Is it necessary to login for viewing the tickets?

Yes, user should be logged in to view the tickets.