Email Ticketing System
A reliable email ticketing system is crucial for managing customer support emails efficiently. Our email help desk software provides a simple yet effective solution.
What is an email ticketing system?
An email ticketing system is a tool that converts incoming customer support inquiries sent via email into tickets and compiles them in a centralized inbox to enable support agents to track, manage, and resolve them efficiently.
Why you need BoldDesk email ticketing software
An Email Ticketing System is a software tool that automates customer inquiry management through email. It saves time, improves tracking, and enhances customer satisfaction.
Automatically convert email to ticket
Incoming customer emails are automatically converted into support tickets, so your team can quickly respond to customer inquiries and track their progress.
Modern and intuitive UI
A modern and intuitive user interface (UI) makes it easy for support agents to manage tickets, streamline workflows, and quickly access important customer information.
Spam-free email
You can prevent spam and automated emails out of your inbox by using our built-in spam detectors. Control who can send you emails by using the settings to restrict and whitelist particular email addresses and domains.
Organize customer information in one place
An email ticketing system allows you to consolidate customer information in one place, making it easy for agents to access customer history, order details, and other important data when resolving customer issues.
No more missed emails with auto assignments
Ensure that every email is handled by the right person with our easy-to-use auto-assignment rules. No more missed emails! You can track progress and keep everyone in the loop by including team members in the assignee and watcher lists.
Save time with powerful automations
Powerful automation allows you to streamline a variety of tasks, such as
- Easily Provide Fast and Appropriate Automated Email Replies to Your Clients with Our No-Code Automation Solution
- By using automation rules, you can create a workflow that triggers specific actions once certain conditions are met. The properties of tickets, requesters, and contact groups can be incorporated into the workflow
- Service Level Agreements (SLAs) allow you to specify the response and resolution time for a ticket based on parameters such as priority and customer category, ensuring the satisfaction of your premium clients.
Email collaboration made easy
Collaborate seamlessly with your team members using BoldDesk’s private notes and private tickets feature. With everything in one place, there’s no risk of missing emails or juggling multiple responses. Stay organized and streamline your customer support operations with BoldDesk.
Multilingual email templates
Multilingual email templates are a great way to reach a wider audience with your customer service . By translating your email content into multiple languages, you can ensure that your message is seen and understood by people all over the world.
Enhance your customer support with self-service solutions
Allow your customers to help themselves with BoldDesk's self-service solutions. Customers can easily access frequently asked questions, knowledge base articles, and tutorials, reducing the need for direct support.
Internal knowledge base
Share company policies, project and product details, or internal documentation regarding users and teams with authorized users through a secure knowledge base.
Powerful article editor
With a simple yet powerful visual editor, creating and editing help articles is now easier than ever.
Easy-to-navigate categories
Find the answers you need quickly with our intuitive category system.
Stay informed with our built-in reports
Use the built-in reports and dashboard to provide meaningful, real-time data to assist you in making informed decisions about enhancing customer service.
Key features
Ticketing
Easily manage all of your support requests in one place, route them to the right agents, and customize the support creation forms to fit your needs.
Custom email templates
Create dynamic, customized email notification templates to ensure a consistent and professional response across your system.
Seamless integrations
BoldDesk seamlessly integrates with your favorite tools and apps, streamlining your workflow, reducing data clutter, and increasing productivity.
Analytics and reports
Make informed decisions about your customer service with real-time data and insightful reports available on the built-in dashboard.
Security
Secure your outbound emails with DKIM keys and protect your inbound emails with robust spam controls and email blocklist features to safeguard your business.
Task management
The Activity module allows you to create tasks, calls, and meetings. These activities can be linked to a ticket or contact, or they can stand alone.
The 15 best email ticketing systems for customer support in 2024
Choosing the right system for your business to handle your support emails determines how good your customer service will be. Here are the best email ticketing systems in the market.
1. BoldDesk
BoldDesk is one of the top email ticketing systems, best-known for providing excellent customer service experiences, using powerful help desk features.
With BoldDesk, incoming support emails are automatically converted to tickets. Support agents get a modern and intuitive user-interface (UI) to manage their assigned tickets, streamline their support workflows and easily access customers’ information in one place.
It is suitable for businesses of all sizes, from startups to enterprises.
Pricing plans
| PLANS | |
|---|---|
| Agent-based plans |
|
| Unlimited Agents plans |
|
Don’t miss out on our Unlimited Agents package. This package simplifies your payment process, letting you devote more time and energy to your business growth rather than juggling your budget.
For any questions, please feel free to reach out to the BoldDesk support team. You can start a 15-day free trial or schedule a live demo.
Free trial duration: 15 Days
2. ZenDesk
ZenDesk as an email-based ticketing tool offers a centralized workspace for support agents to seamlessly perform support tasks.
Key features
- Email templates and tracking
- Ticket routing, categorization and tagging
- Knowledge base management
- SLA management
- Omnichannel support
- AI-powered chatbots
- Reporting and analytics tools
Pricing plans
| PRICING | |
|---|---|
| Support Team | $19 per agent/month |
| Support Professional | $55 per agent/month |
| Support Enterprise | $115 per agent/month |
Free trial duration: 14 Days
3. Freshdesk
FreshDesk is an email ticketing software, provided by FreshWorks. It converts inquiries and requests from customers into support tickets, enabling agents to seamlessly resolve or respond to tickets effectively.
Key features
FreshDesk’s main features include the following:
- Ticket assignment and routing
- Knowledge base software
- Omnichannel support
- Shared inbox
- SLA management
- Performance analytics tools
Pricing plans
| PRICING | |
|---|---|
| Free plan | $0 per agent/month (For up to 10 support agents) |
| Growth plan | $15 per agent/month |
| Pro | $49 per agent/month |
| Enterprise plan | $79 per agent/month |
Free trial duration: 21 Days
4. HelpScout
HelpScout has advanced over time to a customer communication software that supports the email management. Like other email ticketing systems, it converts incoming emails to support tickets in a centralized workspace.
Key features
The following are the main features in HelpScout.
- Shared inbox
- Email templates
- Automations
- Reports and analytics
- Built-in knowledge base
- API and integrations
Pricing plans
| PRICING | |
|---|---|
| Standard | $20 per agent/month |
| Plus | $40 per agent/month |
| Pro | $65 per agent/month |
Free trial duration: 15 Days
5. HelpCrunch
HelpCrunch is best known for its customer communication capabilities, especially in the support, sales and marketing sectors. It has great email ticket system features such as shared inboxes and live chat support that enhance customer experience.
Key features
- Knowledge base
- Internal notes tool
- Shared inbox
- Ticket management
- Multichannel support
- Analytics and reports
Pricing plans
| PRICING | |
|---|---|
| Basic | $12 per user/month |
| Pro | $20 per user/month |
| Unlimited users | $495 per month |
Free trial duration: 14 Days
6. JitBit
The JitBit email ticket system offers two options to access its platform, either as a self-hosted or a software as a service (SaaS)product.
It has powerful features such as the collision detection, knowledge base builder, email and ticket management tools that help streamline the support representative’s workflows.
Key features
- Ticket management
- Collision detection
- Automations
- Email managements
- Knowledge base management
- Reporting tools
Pricing plans
| PRICING | |
|---|---|
| Freelancer | $29 / month |
| Startup | $69 / month |
| Company | $129 / month |
| Enterprise | $199 / month |
Free trial duration: 21 Days
7. Zoho Desk
Zoho Desk is known as one of the top contextual email management systems. With its multichannel support, support teams can get customer requests from other channels besides emails. They can add tags and privates notes to the support tickets too.
Key features
- Access to in-depth customer context
- Email templates
- Mobile apps
- Customer feedback surveys widgets
- Multichannel support
- Multilingual support
Pricing plans
| PRICING | |
|---|---|
| Free | Forever. Has limited features. Supports up to 3 agents |
| Standard | $12 per user/month |
| Professional | $20 per user/month |
| Enterprise | $35 per user/month |
Free trial duration: 15 Days
8. ProProfsDesk
With ProProfs as an email-based ticketing system, customer support operations are easier. This system has an easy-to-use interface, with simple features such as live chat, collaboration tools, knowledge base and many more.
Key features
The following are the main features of the ProProfs ticketing system.
- Shared inboxes
- Collision detection
- Ticket management
- Knowledge base software
- Reports and analytics
- Omnichannel support: Has a chatbot
Pricing plans
| PRICING | |
|---|---|
| Plan | $20 per agent/month |
Free trial duration: 15 Days
9. LiveAgent
LiveAgent is a known email-based ticketing system that uses hybrid ticket stream to track support resolution journey and universal inbox for managing support tickets.
It has features that help improve the customer experience and boost agent productivity.
Key features
- Hybrid ticket stream
- Universal inbox
- Automations
- Automatic spam filtering
- Omnichannel support
- Self-help portals
Pricing plans
| PRICING | |
|---|---|
| Ticket | $15/agent/month |
| Ticket + Chat | $29/agent/month |
| All-Inclusive | $49/agent/month |
Free trial duration: 14 Days
10. Hiver
Hiver is the first email ticketing system specifically designed with Gmail support, for Google Workspace. It has an easy-to-use and understand interface that makes support communication more streamlined.
Customer service managers directly assign emails to support agents as tasks without converting them to tickets.
Support representatives can then work on their assigned tasks from within their Gmail inbox, track the conversations and mark the email status as open, pending or closed. Ticket creation is not needed.
Key features
- Email management: Assignment, tags and notes
- Ticket management
- Omnichannel communication: Livechat, Voice call support, WhatsApp messaging.
- Knowledge base
- Automations
- Reporting and analytics: CSAT surveys
Pricing plans
| PRICING | |
|---|---|
| Lite | $19 per user per month |
| Pro | $49 per user per month |
| Elite | $69 per user per month |
Free trial duration: 7 Days
11. InterCom
Intercom is an ideal tool for email ticketing management and social media communication. It allows communication via mobile apps and on websites. It offers features such as team inboxes and allows targeted email marketing.
Intercom provides options to create separate inboxes for different support team departments.
Key features
- Ticketing capabilities
- Omnichannel communication support
- Mobile apps
- Automations
- AI-powered bots
- Reporting
- Ticketing capabilities
Intercom pricing plans
| PRICING | |
|---|---|
| Start | $39/month (includes 1 seat) |
| Grow | $99/month (includes 5 seats) |
| Accelerate | $499/month (includes 10 seats) |
| Scale | $999/month (includes 10 seats) |
Free trial duration: 14 Days
12. Hubspot Service Hub
The Hubspot Service Hub is a comprehensive email ticketing tool well suited for the support, sales and marketing purposes. It includes a variety of features such as ticket management, shared inbox, automation, multichannel support and many more.
This system works in collaboration with other Hubspot tools to ensure the customer support experience offered is topnotch.
It can be most ideal for customers already using other Hubspot products.
Key features
- Ticket management
- Automation
- Shared inboxes
- Email templates
- Multichannel support
- Feedback surveys and reporting dashboards
Pricing plans
| PRICING | |
|---|---|
| Free plans | Has limited features. You can upgrade. |
| Starter | $45 per user/month |
| Professional | $450 per user/month |
| Enterprise | $1200 per user/month |
Free trial duration: N/A
13. HappyFox
HappyFox is one of the ticket management systems that guarantee clients the best customer service experience.
It has a variety of features such as built-in knowledge base, ticket management tools, customer portal, omnichannel support and community forum that boost the overall customer support.
Key features
- Ticket management
- Knowledge base software
- Automation tools
- Community forum
- Omnichannel support: Phone calls, SMS, livechat and emails
- Reports
Pricing plans
| PRICING | |
|---|---|
| Mighty | $29 per user/month |
| Fantastic | $49 per user/month |
| Enterprise | $69 per user/month |
| Enterprise Plus | $89 per user/month |
Free trial duration: 14 days
14. Front
Front as an email ticketing system is best known for having a powerful shared inbox that supports omnichannel communication such as email, live chat, SMS, social media, and many more.
It combines both the email ticketing tools with help desk features for the best customer service experience. It encourages support team collaboration.
With Front, support agents can integrate their calendar as well as combine their personal account inboxes with their shared inboxes within the user interface.
Key features
- Shared inbox
- Multichannel communication
- Automations: Email routing, assignment, tagging, escalations, etc.
- Rule-based SLAs
- Integration with 50+ apps
- Reporting and analytics
Pricing plans
| PRICING | |
|---|---|
| Starter | $19 per seat/month |
| Growth | $59 per seat/month |
| Scale | $99 per seat/month |
| Premier | $229 per seat/month |
Free trial duration: 7 Days
15. SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based email ticketing platform with multichannel capabilities that allows customer requests to be managed by support agents in a centralized workspace.
It allows customization of reporting dashboards for SLAs and customer satisfaction.
Additionally, support agents can easily track ticket statuses
Key features
- Ticket management capabilities
- Reporting tools
- Agent and customer portal
- Multichannel support: Emails, phone calls, self-service portals
- Customization tools
SolarWinds pricing plans
| PRICING | |
|---|---|
| Team | $19/agent/month |
| Business | $39/agent/month |
| Professional | $69/agent/month |
| Enterprise | $89/agent/month |
Free trial duration: 30 Days
Comparison of the best email support ticket systems of 2024
| Software | Features | Starting price | Free Trial |
|---|---|---|---|
| BoldDesk |
| $12 per agent/month | 15 days |
| Zendesk |
| $19 per agent/month | 14 days |
| Freshdesk |
| $15 per agent/month | 21 days |
| HelpScout |
| $20 per agent/month | 15 days |
| HelpCrunch |
| $12 per user/month | 14 days |
| JitBit |
| $29 per month | 21 days |
| Zoho Desk |
| $12 per user/month | 15 days |
| ProProfsDesk |
| $20 per agent/month | 15 days |
| LiveAgent |
| $15 per agent/month | 14 days |
| Hiver |
| $19 per user/month | 7 days |
| InterCom |
| $39 per month (includes 1 seat) | 14 days |
| Hubspot Service Hub |
| $45 per user/month | N/A |
| HappyFox |
| $29 per user/month | 14 days |
| Front |
| $19 per seat/month | 7 days |
| SolarWinds Service Desk |
| $19 per seat/month | 7 days |
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