No, only the agents can be added to the watch list. To add customers/contact, use the Additional Notification (CC) instead of the watcher.
What's New Explore the new updates and features of BoldDesk in our November release. Learn more
- Products
Customer Service SoftwareEffortlessly resolve 70% of customer inquiries with our all-in-one platform.- Features
- Solutions
Team Size- Resources
- Company
Menu
