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Can I add contact/customer to the watch list?

No, only the agents can be added to the watch list. To add customers/contact, use the Additional Notification (CC) instead of the watcher.

Recent Posts

What is BoldDesk account URL?

Can I use a custom domain account for the mobile app?

Does deep/universal linking work for custom domains?

What is a Help Desk Software?

Is there a limit on BoldDesk’s outbound emails?