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FAQ - Mobile App

Find answers for the most Frequently Asked Questions

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FAQs

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What is BoldDesk account URL?

The BoldDesk account URL is the domain name of your support desk. This domain name could be yourcompany.Bolddesk.com or a custom URL such as support.yourcompany.com. You can locate this information in the invitation email you received.

Can I use a custom domain account for the mobile app?

Yes, if you have a custom domain for your BoldDesk Account, you can also use it to log in on the BoldDesk Mobile App.

Does deep/universal linking work for custom domains?

Deep or universal links are only functional with default domains that follow the format of yourcompanyname.bolddesk.com. Custom domains like support.mycompany.com, are incompatible with deep or universal links. If an attempt is made to access tickets using a custom URL, the