What's New Explore the new updates and features of BoldDesk in our November release. November 2024 product updates

Self-Help Demos for Instant Support

Explore our collection of demo videos to learn how BoldDesk can empower your team, streamline support, and elevate customer satisfaction.

Step-by-Step Tutorials Tailored to Your Needs

How to Get Started with Your BoldDesk Free Trial

2 min Watch

Configuring Your Support Email in BoldDesk

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Customizing Your Ticket Creation Form for Efficient Customer Support

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Adding Agents and Organizing Them by Teams/Departments

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Automatically Assigning Tickets to Agents Upon Creation

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Effortlessly Add Contacts and Organize Them into Groups

5 min Watch

How to Customize Your BoldDesk® Agent Portal

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How to Customize Your BoldDesk® Customer Portal

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How to Configure SLAs for Efficient Ticket Management

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How to Configure SLAs for Efficient Ticket Management

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How to Filter and Manage Tickets for Better Support Efficiency

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Simplify Customer Support with Canned Responses

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Elevate Your Support Experience: Map a Custom Domain in BoldDesk

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Efficiently Collect Feedback with a Customized Satisfaction Survey

5 min Watch

Streamline User Access and Permissions with Role-Based Controls

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Customizing Email Notification Templates for Better Customer Engagement

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Streamlining Your Support Process with Ticket Approvals

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How to Create Tickets in BoldDesk

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