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Is there a limit to the number of email tickets that can be created?

To enhance security and prevent email loops or automation spam, BoldDesk limits the number of inbound emails processed through email automation per user within an organization.

  • First 50 emails per hour: Processed as valid.
  • Emails 51 to 500: Marked as suspended.
  • More than 500 emails: Ignored.

Notes:

  1. The 1-hour window starts from the time the first email is received.
  2. This restriction only applies to customers to prevent spam. There is no limit for internal organization users.

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