What's New Explore the new updates and features of BoldDesk in our November release. Learn more
Affordable and customizable help desk software to provide a great customer service experience.
If your company is struggling to provide better customer service or if you are handling support requests via email, then you need the Help Desk software. This modern software can carry out a wide range of support activities.
A unified agent portal for your agents to track, prioritize, and follow up support requests received from various channels.
Tickets can be routed to the correct agent using auto assignment.
Set up SLA policies to improve response and resolution time.
When a ticket is created or updated, perform a series of automated actions.
Perform a repeated set of actions every hour.
Send satisfaction surveys to customers to get feedback on the service provided. Rating scale customization are also supported. Track customer happiness rating using CSAT reports.
Customize the rating scale and text on the feedback rating page.
Automate post actions when receiving negative feedback.
Save frequently used responses as templates to respond quickly to frequently asked questions.
Using tags, organize and manage your tickets.
Use advanced filters to view a subset of tickets and save them as views for future use.
Various fields are available to sort tickets based on preferences.
This allows users to preview the content of a ticket without actually opening the ticket details page.
Track time spent by agents on tickets.
Support your customers all across the world by providing customer service that is translated into multiple languages.
Support your customers all across the world by providing customer service that is translated into multiple languages.
To improve agent productivity and ticket resolution, break down the steps required to resolve a ticket into smaller tasks.
Effectively collaborate with your internal teams on a ticket by using these features.
There are several pre-built reports and dashboards available for data analysis.
You might also like these features.
There are numerous customization options for changing the ticket form fields as well as the look and feel of the portal.
Change the portal's support address to support.yourcompany.com by mapping custom domains.
Customize the support portal with your company logo, colors, and login options.
Customize and integrate a help widget into your website and convert requests into tickets.
Integrate a contact us form into your website and turn requests into tickets.
Integrate any third-party system and side load data of external apps with tickets for easy access.
Set up your organization’s Single Sign On for a more seamless login experience.
JIRA and Salesforce native integrations are supported.
Rest APIs and webhooks are quite powerful to integrate with any external system.
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