Shared Inbox softwareBuilt for Faster, Smoother Team Communication

Centralized workspace – Manage all team emails in one organized inbox.
Automation – Use smart replies and automated workflows to boost productivity.
Collaborative team tools – Assign, track, and resolve emails as a team by using real-time updates.
Insightful analytics – Monitor email metrics and team performance instantly.

Trusted by companies of all sizes

How does
the Shared Inbox Work?

Why Choose BoldDesk Shared Inbox Software?

One Inbox for Your Whole Team - Effortless, Organized and Always On

The BoldDesk shared inbox software helps your team collaborate effortlessly, manage customer conversations in one place, and speed up response times.

Centralized Customer Communication

View, manage, and respond to all emails from one unified inbox without switching platforms.

Modern, Intuitive Interface

Modern UI options allow customizable views, filters, and ticket previews that boost agent productivity.

Workflow Automation that Requires No Code

Create custom, no-code automation workflows to handle repetitive tasks throughout the ticket lifecycle, boosting efficiency and consistency.

Spam Control and Inbox Protection

Protect your shared inbox by using built-in spam detection and advanced controls to block or allow specific email addresses and domains.

Assign Tickets With Ease

Automatically or manually assign incoming tickets to available agents, ensuring accountability and faster resolution times.

Seamless Team Collaboration

Use private notes, internal discussions, and @mentions to collaborate efficiently without disrupting customer conversations.

What are Some BoldDesk Features?

BoldDesk’s shared inbox simplifies teamwork, automates ticket handling, and enhances customer support—all in one place.

Effortless Team Collaboration

Centralize all customer emails into a single shared inbox. Add private notes, mention teammates, and stay aligned—no more missed messages or messy threads.

Smart Auto-Assignment

Automatically route tickets to the right agent based on workload, skill, or priority. Assign watchers and backup assignees to ensure fast, accountable responses. Explore

Canned Responses

Respond instantly with pre-written, personalized templates using dynamic placeholders. Save time while maintaining a personal touch. Explore

Multilingual Email Templates

Support customers around the world by using localized email templates. Communicate clearly in their language—no translation delays. Explore

Automation and SLA Management

Build no-code workflows to automate assignments, escalations, and follow-ups. Enforce SLAs to prioritize high-value tickets and ensure timely resolutions. Explore

Secure Sharing and Permission Controls

Control who sees what by using role-based access. Share only what’s necessary to reduce risk and protect sensitive communications. Explore

Customer Satisfaction Insights

Send CSAT surveys after each ticket to gather real-time feedback. Track trends and improve support quality with actionable insights. Explore

Go Beyond Traditional Inboxes with Supercharged Collaboration & Ticket Resolution

Simplify team email management and boost support efficiency with BoldDesk’s smart shared inbox.

Features

(Shared Inbox)

Standalone Gmail or Outlook

Email Assignment	Auto & Manual	Limited and manual
Internal Discussions	Private notes & mentions	Scattered threads
Collision detection	Built-in	None
Reports & Analytics	Real-time analytics	Limited insights
CSAT Surveys	Built-in CSAT	Not available
SLA & Business Hours	Fully Automated	Manual tracking
Workflow Automation	No-code workflows	No native automation

Stay Connected Wherever You Are With Our Mobile App

Download our iOS or Android app to manage your conversations on the move. Easily receive and respond to messages across all channels using the app.

What Our Customers Say

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.

"A Solution That Professionalizes Customer Service in Minutes"

Carlos Rafael R.

"Complete platform for ticket management"

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

Harsha R.

Frequently Asked Questions

What is shared inbox software, and how does it work?

It’s a tool that lets teams manage emails from a shared address (like support@), streamlining collaboration and ensuring no message gets missed.

What makes BoldDesk ideal for support teams?

BoldDesk offers auto-assignment, private notes, SLA automation, multilingual templates, and permission controls for efficient support.

How does BoldDesk manage team inboxes?

Features like ticket assignment, custom statuses, watcher roles, and automation to avoid missed tickets, help you manage your team inboxes.

What features should I look for in shared inbox software?

Key features include auto-assignment, internal notes, canned responses, SLA tracking, and analytics—all included in BoldDesk.

How secure is the BoldDesk shared inbox?

It offers role-based access, domain restrictions, and activity logs to ensure data privacy and control.

Why use a shared inbox app instead of forwarding emails?

It avoids confusion, assigns ownership, prevents duplicate replies, and keeps communication organized.

Can BoldDesk be used by teams across time zones?

Yes, it supports real-time updates, time zone settings, and auto-routing for smooth global collaboration.

Does it support Outlook or Gmail integration?

Absolutely. BoldDesk connects with Gmail, Outlook, and other email platforms for seamless communication.

How is team inbox software different from regular email?

It’s built for collaboration, enabling task assignment, transparency, and better team coordination.

Can I try BoldDesk before purchasing?

Yes, BoldDesk offers a free trial—no credit card required.

PRICING

Flexible Plans, Clear Pricing

Find the perfect plan for your business—no hidden costs or surprises.

Agent-Based
For small businesses

Unlimited Agents
For larger businesses

Agent-Based
For small businesses

Unlimited Agents
For larger businesses

Choose the number of customer tickets per month 500 Tickets

500 1500 2500 3500 4500 6000 8000 10000 More

Essential

Talk to us

$0.00 ^/month _{$0.00 billed yearly}

0 tickets/year
$0.3 per overage ticket

Includes these features:

Pro

Talk to us

$0.00 ^/month _{$0.00 billed yearly}

0 tickets/year
$0.4 per overage ticket

All Essential features, plus:

Business

Talk to us

$0.00 ^/month _{$0.00 billed yearly}

0 tickets/year
$0.5 per overage ticket

Scalable pricing model tailored for your team

All Pro features, plus:

Ticket approvals
AI Agents
Generative AI Search
Agent shifts
Custom Dashboard
Scheduled reports
Activity/task management
Multibrand help desk

Usage	Essential	Pro	Business
No. of Agents	Unlimited	Unlimited	Unlimited
No. of contacts/end users	Unlimited	Unlimited	Unlimited
Tickets	0	0	0
Ticket overage fee	$0.3/ticket	$0.4/ticket	$0.5/ticket
Chat conversations	–	0	0
Chat conversation overage fee	–	$0.4/chat	$0.5/chat
Activities/tasks	–	–	0

Essential

Talk to us

$0.00 ^{/flat fee} _/month

0 tickets/month
$0.3 per overage ticket

Includes these features:

Pro

Talk to us

$0.00 ^{/flat fee} _/month

0 tickets/month
$0.4 per overage ticket

All Essential features, plus:

Business

Talk to us

$0.00 ^{/flat fee} _/month

0 tickets/month
$0.5 per overage ticket

Scalable pricing model tailored for your team

All Pro features, plus:

Ticket approvals
AI Agents
Generative AI Search
Agent shifts
Custom Dashboard
Scheduled reports
Activity/task management
Multibrand help desk

Usage	Essential	Pro	Business
No. of Agents	Unlimited	Unlimited	Unlimited
No. of contacts/end users	Unlimited	Unlimited	Unlimited
Tickets	0	0	0
Ticket overage fee	$0.3/ticket	$0.4/ticket	$0.5/ticket
Chat conversations	–	0	0
Chat conversation overage fee	–	$0.4/chat	$0.5/chat
Activities/tasks	–	–	0

Show More Features

Recent Tutorials and Blogs

Bring all your customer emails and tickets into one shared inbox to simplify team collaboration. Use automation to manage routing, escalations, and more-while real-time analytics help your team stay on track and deliver consistent support