Shared Inbox software
Built for Faster, Smoother Team Communication
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Centralized workspace – Manage all team emails in one organized inbox.
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Automation – Use smart replies and automated workflows to boost productivity.
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Collaborative team tools – Assign, track, and resolve emails as a team by using real-time updates.
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Insightful analytics – Monitor email metrics and team performance instantly.
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No credit card required
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Cancel anytime
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No credit card required
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Cancel anytime
Trusted by companies of all sizes
How does the Shared Inbox Work?
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A shared inbox refers to an email inbox accessible to all team members for sending and receiving emails.
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Shared inbox software serves as a centralized platform for email communication, facilitating team collaboration and ensuring everyone remains informed.
Why Choose BoldDesk Shared Inbox Software?
One Inbox for Your Whole Team -
Effortless, Organized and Always On
The BoldDesk shared inbox software helps your team collaborate effortlessly, manage customer conversations in one place, and speed up response times.
Centralized Customer Communication
View, manage, and respond to all emails from one unified inbox without switching platforms.
Modern, Intuitive Interface
Modern UI options allow customizable views, filters, and ticket previews that boost agent productivity.
Workflow Automation that Requires No Code
Create custom, no-code automation workflows to handle repetitive tasks throughout the ticket lifecycle, boosting efficiency and consistency.
Spam Control and Inbox Protection
Protect your shared inbox by using built-in spam detection and advanced controls to block or allow specific email addresses and domains.
Assign Tickets With Ease
Automatically or manually assign incoming tickets to available agents, ensuring accountability and faster resolution times.
Seamless Team Collaboration
Use private notes, internal discussions, and @mentions to collaborate efficiently without disrupting customer conversations.
Smart Ticket Management At Your Fingertips
What are Some BoldDesk Features?
BoldDesk’s shared inbox simplifies teamwork, automates ticket handling, and enhances customer support all in one place.
Effortless Team Collaboration
Centralize all customer emails into a single shared inbox. Add private notes, mention teammates, and stay aligned no more missed messages or messy threads.
Canned Responses
Respond instantly with pre-written, personalized templates using dynamic placeholders. Save time while maintaining a personal touch.
Automation and SLA Management
Build no-code workflows to automate assignments, escalations, and follow-ups. Enforce SLAs to prioritize high-value tickets and ensure timely resolutions.
Go Beyond Traditional Inboxes with Supercharged Collaboration & Ticket Resolution
Simplify team email management and boost support efficiency with BoldDesk’s smart shared inbox.
Features
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(Shared Inbox) |
Standalone Gmail or Outlook |
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Email Assignment
Internal Discussions
Collision detection
Reports & Analytics
CSAT Surveys
SLA & Business Hours
Workflow Automation
Stay Connected Wherever You Are With Our Mobile App
Download our iOS or Android app to manage your conversations on the move. Easily receive and respond to messages across all channels using the app.
Awards
What Our Customers Say
Support That Never Slows Down: BoldDesk’s Trusted Help Team
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24/5 expert guidance for smooth onboarding and growth.
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Rich tutorials, docs, and how-to resources.
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Proactive help to solve issues before they escalate.
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No credit card required
Click. Explore. Decide
Your Guided Tour of Bolddesk Starts Here
Bolddesk simplifes support with interactive tour no setup or signup needed.
Just explore and see how it could fit your workflow.
Support Email
Turn chaotic inboxes into organized, trackable customer threads never miss a message.
Auto Assignment Workflow
Route tickets intelligently with automation use rules and round-robin distribution to balance agent workloads.
SLA Management
Learn to set business hours and automate SLAs for faster, on-time support every time.
Frequently Asked Questions
It’s a tool that lets teams manage emails from a shared address (like support@), streamlining collaboration and ensuring no message gets missed.
BoldDesk offers auto-assignment, private notes, SLA automation, multilingual templates, and permission controls for efficient support.
Features like ticket assignment, custom statuses, watcher roles, and automation to avoid missed tickets, help you manage your team inboxes.
Key features include auto-assignment, internal notes, canned responses, SLA tracking, and analytics all included in BoldDesk.
It offers role-based access, domain restrictions, and activity logs to ensure data privacy and control.
It avoids confusion, assigns ownership, prevents duplicate replies, and keeps communication organized.
Yes, it supports real-time updates, time zone settings, and auto-routing for smooth global collaboration.
It’s built for collaboration, enabling task assignment, transparency, and better team coordination.
Yes, BoldDesk offers a free trial no credit card required.
No of Agents Pricing AI Credits 5 10 25 50 75 100 * All prices are shown in USD($). No of Agents Pricing AI Credits 5 10 25 50 75 100 * All prices are shown in USD($). No of Agents Pricing AI Credits 200 300 400 500 * All prices are shown in USD($). No of Agents Pricing AI Credits 200 300 400 500 * All prices are shown in USD($). No of Agents Pricing AI Credits 600 700 800 900 1000 For more than 1000 agents, you can contact our team * All prices are shown in USD($). No of Agents Pricing AI Credits 600 700 800 900 1000 For more than 1000 agents, you can contact our team * All prices are shown in USD($).AI-First Customer Support. Simple, Transparent Pricing
Features and Benefits
Recent Tutorials and Blogs
Bring all your customer emails and tickets into one shared inbox to simplify team collaboration. Use automation to manage routing, escalations, and more-while real-time analytics help your team stay on track and deliver consistent support
BoldDesk Earns G2’s Leader & High Performer Badges in Spring 2024
Start your 15-day free trial with instant access
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No credit card required
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Easy setup
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80% AI Agent Automation
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100+ Rich Features
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No credit card required
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Easy setup
-
80% AI Agent Automation
-
100+ Rich Features
