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simple support ticket system

Multi-Brand Help Desk Software

Support multiple brands or products from one help desk portal.


Multi Brand

Why Do You Need a Multibrand Help Desk?

Needs of Multi-Brand Help Desk
Needs of Multi Brand Help Desk

Individual Customer Portal for each brand

With multiple branding, you can run a separate support portal for each brand and customize the customer portal’s logos, login options, announcement banners, and password policies..

Custom Domains

Map a custom domain for each of your brands.

Portal Customization

Personalize the help center with your company logo, brand colors, logins, and general settings.

Announcement Banner

Publish announcement messages for your customers in individual, brand-specific customer portals.

Single Sign-On

Configure SSO for each of your brands and help customers log in with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0, and OpenID.

Brand-Specific Ticket Creation Forms

Brand-specific ticket creation forms

Customize ticket forms to be brand-specific. You can add, remove, or reorder ticket fields in a form with a different form template for each brand.

Customize email templates

A multibrand help desk allows to you customize email notification alerts and modify them to maintain brand-specific email content:

Customize Email Templates

Email templates

Email templates allow you to modify predefined email content to be specific to your brand.

Personalize support email

Configure a support email address for each of your brands.

Email templates

Email templates allow you to modify predefined email content to be specific to your brand.

Personalize support email

Configure a support email address for each of your brands.

Customize Email Templates

Fully supported multi-Brand features

Collaboration

Collaboration

Link related tickets and connect parent-child tickets among brands.

Brand-Level Permission

Brand-Level Permission

Brand-level access allows you to define the ticket visibility for individual agents, so they can only access tickets for specified brands.

Tickets Filters

Tickets Filters

Create brand-based filters to locate tickets and share them across the organization or to a group. They can be kept private, too.

Detailed Reports

Detailed Reports

Using the built-in reports and dashboard, analyze insightful real-time data to make informed decisions about improving customer service

Automation

Automation

Set up a customized business workflow using no-code automation to perform an action when a ticket is created or updated.

You can auto assign tickets or repeat a set of actions every hour.

Analytics

Analytics

Enable Google Analytics for each brand to track help-center traffic by adding a tracking ID.

Collaboration
Collaboration

Link related tickets and connect parent-child tickets among brands.

Brand-Level Permission
Brand-Level Permission

Brand-level access allows you to define the ticket visibility for individual agents, so they can only access tickets for specified brands.

Tickets Filters
Tickets Filters

Create brand-based filters to locate tickets and share them across the organization or to a group. They can be kept private, too.

Detailed Reports
Detailed reports

Using the built-in reports and dashboard, analyze insightful real-time data to make informed decisions about improving customer service

Automation
Automation

Set up a customized business workflow using no-code automation to perform an action when a ticket is created or updated.

You can auto assign tickets or repeat a set of actions every hour.

Analytics
Analytics

Enable Google Analytics for each brand to track help-center traffic by adding a tracking ID.

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Easy setup

Free 15-day trial

No credit card required

Easy setup

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