Customization

Multi-Brand Help Desk Software

Support multiple brands or products from one help desk portal.

Why Do You Need a Multi brand Help Desk?

To have one help desk solution for managing all your brands’ support
To reduce costs by integrating all brands under one help desk account.
To deploy a single help desk for customer support and internal IT support.
To improve operational efficiency by sharing workflow, business rules, and agents across your brands.

Individual Customer Portal for each brand

With multiple branding, you can run a separate support portal for each brand and customize the customer portal's logos, login options, announcement banners, and password policies.

Custom Domains

Map a custom domain for each of your brands.

Portal Customization

Personalize the help center with your company logo, brand colors, logins, and general settings.

Announcement Banner

Publish announcement messages for your customers in individual, brand-specific customer portals.

Single Sign-On

Configure SSO for each of your brands and help customers log in with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0, and OpenID.

Brand-specific ticket creation forms

Customize ticket forms to be brand-specific. You can add, remove, or reorder ticket fields in a form with a different form template for each brand.

Customize email templates

A multibrand help desk allows to you customize email notification alerts and modify them to maintain brand-specific email content:

Email templates

Email templates allow you to modify predefined email content to be specific to your brand.

Personalize support email

Configure a support email address for each of your brands.

Multilingual support

Multilingual help desk

Support your customers all across the world by providing customer service that is translated into multiple languages.

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Multilingual knowledge base

Create and manage a multilingual knowledge base to deliver content based on customer’s preferred language.

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Task management

To improve agent productivity and ticket resolution, break down the steps required to resolve a ticket into smaller tasks.

Fully supported multi-Brand features

Collaboration

Link related tickets and connect parent-child tickets among brands.

Brand-Level Permission

Brand-level access allows you to define the ticket visibility for individual agents, so they can only access tickets for specified brands.

Tickets Filters

Create brand-based filters to locate tickets and share them across the organization or to a group. They can be kept private, too.

Detailed Reports

Using the built-in reports and dashboard, analyze insightful real-time data to make informed decisions about improving customer service.

Automation

Set up a customized business workflow using no-code automation to perform an action when a ticket is created or updated.

You can auto assign tickets or repeat a set of actions every hour.

Analytics

Enable Google Analytics for each brand to track help-center traffic by adding a tracking ID.

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