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Roadmap

Explore the future of BoldDesk® with our product roadmap.

Planned List Completed

Line Integration

scheduleReleased : September, 2025

HIPPA Compliance

Corner calendar icon with stylized blue frame and tabs; cropped layout hints scheduling feature in online interface.Released : September, 2025

Support for JWT Authentication in SSO Login

scheduleReleased : September, 2025

AI Usage Dashboard

scheduleReleased : May, 2025

Ozonetel Integration

Top-left calendar icon with blue outline and twin rings; dark gray background suggests date picker in app interface.Released : May, 2025

Salesforce Integration - Two Sync

scheduleReleased : May, 2025

Auto Ticket Merge

Top-left calendar icon with twin tabs and blue outline; dark interface suggests date picker or scheduling tool in software.Released : May, 2025

Option to group the Ticket Fields

Top-left calendar icon with blue outline and twin tabs; dark gray and white background suggests scheduling feature in UI.Released : May, 2025

SLA for Chat

Corner calendar icon with stylized rings and square shape; dark curved UI hints scheduling feature in software tool.Released : May, 2025

AI Review Response in Mobile App

scheduleReleased : May, 2025

Custom Field Validation Rules (Max, Min)

scheduleReleased : May, 2025

Custom placeholder support for custom fields

scheduleReleased : May, 2025

Auto Assignment Support in Chat

scheduleReleased : March 2025

Workflow Support in Chat

scheduleReleased : March 2025

Custom Field for agent

scheduleReleased : February, 2025

Asana Integration

scheduleReleased : February, 2025

Telegram Integration

scheduleReleased : February, 2025

Custom Reports & Dashboards

scheduleReleased : February, 2025

AI Agent for Chats

Clipboard icon with checkmark in blue outline at top left of white UI; dark sidebar suggests navigation menu on the left.Released : February, 2025

Portrait Mode on Tablets in Mobile App

scheduleReleased : February, 2025

AI Copilot Multilanguage Support

Blank white screen with gray top toolbar; small blue circular icon with white “i” in top left, likely for help or info.Released : February, 2025

Visitor Module in Mobile App

scheduleReleased : February, 2025

Login Page customisation

scheduleReleased : February, 2025

Pipedrive Integration

scheduleReleased : November, 2024

Office 365 Calendar Integration

scheduleReleased : November, 2024

Office 365 Calendar Integration

Scheduled : November, 2024

General

Feature

Aircall Integration

scheduleReleased : November, 2024

SMS Integration

scheduleReleased : November, 2024

Aircall Integration

Scheduled : November, 2024

General

Feature

WooCommerce Integration

scheduleReleased : November, 2024

Stripe Integration

scheduleReleased : November, 2024

Instagram Comments Integration

scheduleReleased : November, 2024

App Notifications - Agent Portal

scheduleReleased : November, 2024

User Lookup - Custom Field

scheduleReleased : November, 2024

Custom Fields Support in Chat

Calendar icon with padlock overlay in dark corner of UI represents limited or secure access to date-related features.Released : November, 2024

Adding BCC in All outbound emails

Top-left calendar icon with tabbed top and dark border represents date-related feature in a digital software interface.Released : November, 2024

Option to Approve Via Email

Stylized calendar icon in top-left of white interface, with dark edges representing date picker or scheduling feature.Released : November, 2024

Email notification for At Mention

Top-left calendar icon with page and rings. Framed by dark gray border, it indicates date-related function in software UI.Released : November, 2024

Agent Notification Personalisation

Stylized calendar icon in top-left of white interface, with dark edges indicating date picker or scheduling feature.Released : November, 2024

Edit Message Support in Chat

Top-left calendar icon with tabbed top and dark border. Represents date-related function in a digital software interface.Released : November, 2024

CSAT for Chat Conversations

Stylized calendar icon in top-left of white interface, partially framed by dark gray border, indicating scheduling feature.Released : November, 2024

Live Chat Software

Top-left calendar icon with tabbed top and blue outline. Framed by dark border, it represents date-related software function.Released : September, 2024

Instagram Integration

Top-left icon with plus and arrow, placed on dark-white split UI, indicating an add or expand function in software layout.Released : September, 2024

WhatsApp Integration

Stylized calendar icon in top-left of white interface, bordered by dark gray, indicating date picker or scheduling feature.Released : September, 2024

Facebook Integration

Stylized calendar icon in top-left of white interface, with blue outline indicating date picker or scheduling feature.Released : September, 2024

Ringover Integration with BoldDesk

Stylized calendar icon in top-left of interface, framed by dark gray and white, indicating date picker or scheduling tool.Released : July, 2024

Multiple ticket forms for a Brand

Stylized calendar icon with plus in top-left corner, framed by dark border, indicating add or create event functionality.Released : July, 2024

Exotel Integration with BoldDesk

Top-left calendar icon with plus symbol. Appears in white UI with dark edges and suggests new entry or scheduling action.Released : May, 2024

HubSpot Integration with BoldDesk

Stylized calendar icon with plus in top-left corner, bordered by dark sidebar, indicating add-event or scheduling feature.Released : May, 2024

Agent Shifts based Auto Assignment

Top-left calendar icon with plus symbol. Appears in white UI with dark edge and suggests new entry or appointment action.Released : May, 2024

Load Based Auto Assignment

Stylized calendar icon with blue outline on dark gray background; top tabs suggest date picker in a curved UI corner.Released : May, 2024

Multi-factor Authentication (MFA)

UI corner shows a calendar icon with blue outline and top tabs, set against a dark gray background with curved edges.Released : May, 2024

Advance Search Improvements

Calendar icon with top tabs in top-left corner of dark UI; stylized rectangular shape suggests date selection feature.Released : May, 2024

Azure AD Integration with BoldDesk

Calendar icon with blue outline and top tabs in top-left of white and dark gray UI; suggests date picker or scheduler.Released : January, 2024

AI Copilot

Calendar icon with grid and top tabs in top-left of dark UI; suggests date selection or scheduling in app navigation bar.Released : December, 2023

Option to hide CC field

Stylized calendar icon with tabbed top in top-left of UI; dark overlay suggests navigation drawer or menu is active.Released : November, 2023

Email Templates for ticket approval

Calendar icon with blue border and top tabs, partly hidden by dark overlay in top-left UI; indicates open sidebar menu.Released : November, 2023

Support to Import Contact Groups

Calendar icon with top tabs in top-left of white and dark gray UI; stylized design suggests date picker or scheduler.Released: November, 2023

Support to Import Contacts

Calendar icon with top tabs in upper corner of dark UI; stylized design suggests date selection or scheduling feature.Released : November, 2023

Worklog option for activity module

Calendar icon with top tabs in top-left of dark UI; stylized design suggests date selection or scheduling functionality.Released : November, 2023

Agent Availability Custom Status

Stylized calendar icon with tabbed top in top-left corner of dark interface; commonly used for date or schedule access.Released : November, 2023

Slack Integration with BoldDesk

Top-left UI corner shows calendar icon with header tabs on dark background; indicates date picker or scheduling tool.Released : November, 2023

Mobile App for agents

Calendar icon with top tabs in top-left corner, partly hidden by dark curved overlay; suggests date or scheduling feature.Released : September, 2023

Shopify integration with BoldDesk

Calendar icon with clock symbol in top-left of dark UI header; stylized design suggests date and time scheduling tool.Released : September, 2023

Option to add agent signatures

Stylized calendar icon with clock at top, placed in top-left of dark toolbar; indicates date-time picker functionality.Released : September, 2023

OpenAI based features in BoldDesk

Top-left UI corner shows calendar icon with clock symbol, outlined in dark header; used for scheduling or time selection.Released : July, 2023

Azure DevOps - Boards - Integration

Calendar icon with top tabs in top-left of dark gray UI; outlined in blue-gray, suggests date picker or scheduling tool.Released : July, 2023

MS Team Integration

Stylized calendar icon with tabbed top, placed in top-left of dark-themed UI; used for date input or event planning.Released : March, 2023

Multi Language Support

Calendar icon with rings at top in top-left of white UI; dark gray border suggests date picker or scheduling function.Released : March, 2023

Ticket Approval System

Stylized calendar icon with tabbed top, placed in top-left of white interface with dark edges; used for date selection.Released : March, 2023

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