What's New Explore the new updates and features of BoldDesk in our November release. Learn more

Roadmap

Explore the future of BoldDesk with our product roadmap.

⏳ Inprogress

Workflow Support in Chat

Scheduled : February, 2025

Asana Integration

Scheduled : February, 2025

Salesforce Integration - Two Way Sync

Scheduled : February, 2025

Telegram Integration

Scheduled : February, 2025

Team Viewer Integration

Scheduled : February, 2025

Custom Reports & Dashboards

Scheduled : February, 2025

MS Teams Integration - Side Conversation

Scheduled : February, 2025

Ozonetel Integration

Scheduled : February, 2025

Portrait Mode on Tablets in Mobile App

Scheduled : February, 2025

Visitor Module in Mobile App

Scheduled : February, 2025

AI Review Response Feature in Mobile App

Scheduled : February, 2025

AI Agent for Chats

Scheduled : February, 2025

AI Copilot Multilanguage Support

Scheduled : February, 2025

✌ Completed

Pipedrive Integration

Released : November, 2024

Office 365 Calendar Integration

Released : November, 2024

Office 365 Calendar Integration

Scheduled : November, 2024

Aircall Integration

Released : November, 2024

SMS Integration

Released : November, 2024

Aircall Integration

Scheduled : November, 2024

WooCommerce Integration

Released : November, 2024

Stripe Integration

Released : November, 2024

General

Feature

Instagram Comments Integration

Released : November, 2024

App Notifications - Agent Portal

Released : November, 2024

User Lookup - Custom Field

Released : November, 2024

Custom Fields Support in Chat

Released : November, 2024

General

Feature

AI Agent to Assist Customer directly via widget

Released : November, 2024

Adding BCC in All outbound emails

Released : November, 2024

New Data source for AI Copilot Web Pages and Files

Released : November, 2024

Option to Approve Via Email

Released : November, 2024

Email notification for At Mention

Released : November, 2024

Agent Notification Personalisation

Released : November, 2024

Edit Message Support in Chat

Released : November, 2024

General

Feature

CSAT for Chat Conversations

Released : November, 2024

General

Feature

Live Chat Software

Released : September, 2024

Instagram Integration

Released : September, 2024

WhatsApp Integration

Released : September, 2024

Facebook Integration

Released : September, 2024

Ringover Integration with BoldDesk

Released : July, 2024

SMTP Support for Sending Email notification

Released : July, 2024

Multiple ticket forms for a Brand

Released : July, 2024

Exotel Integration with BoldDesk

Released : May, 2024

HubSpot Integration with BoldDesk

Released : May, 2024

Agent Shifts based Auto Assignment

Released : May, 2024

Load Based Auto Assignment

Released : May, 2024

AI Copilot

Released : December, 2023

Mobile App for agents

Released : September, 2023

Multi-factor Authentication (MFA)

Released : May, 2024

Advance Search Improvements

Released : May, 2024

Azure AD Integration with BoldDesk

Released : January, 2024

Provide IMAP support for email forwarding

Released : March, 2024

Advanced filter option in the Contact module

Released : November, 2023

Option to hide CC field

Released : November, 2023

Email Templates for ticket approval

Released : November, 2023

Support to Import Contact Groups

Released: November, 2023

Support to Import Contacts

Released : November, 2023

Worklog option for activity module

Released : November, 2023

Agent Availability Custom Status

Released : November, 2023

Slack Integration with BoldDesk

Released : November, 2023

Creating and saving custom views/filters for activity module

Released : September, 2023

Ticketing System

Embeddable Widget - Knowledge Base article module support

Released : September, 2023

Shopify integration with BoldDesk

Released : September, 2023

Option to add agent signatures

Released : September, 2023

Ticketing System

Forwarding a ticket to a third-party external vendor

Released : May 08, 2023

Ticketing System

Contact / Contact group performance Dashboard

Released : May 27, 2023

Dashboard & Reports

Azure DevOps - Boards - Integration

Released : July, 2023

JIRA Integration - Option to create task from BoldDesk

Released : July, 2023

MS Team Integration

Released : March 23, 2023

OpenAI based features in BoldDesk

Released : July, 2023

Activity / Task Management inside a ticket

Released : March 23, 2023

Ticketing System

Multi Language Support

Released : March 23, 2023

Ticket Approval System

Released : March 23, 2023

Ticketing System