Automate up to 90% of Your Support With AI Agents That Resolve, Not Deflect
BoldDesk AI agents answer questions, take action in the tools you already use, and work around the clock on every channel. Your team steps in only where judgment matters, with the full conversation already in front of them.
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Free trial
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No credit card
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Live in under a day
Trusted by Companies of all Sizes
Backed by SyncfusionThe company behind BoldDesk
25+Years in business
80%Of the Fortune 500 use Syncfusion software
41K+Companies worldwide
SOC 2 Type 2GDPR compliant
HIPAAWith a signed BAA
99.9%Uptime SLA
Independent Evaluation
Tested by G2 on 50 Real Support Tasks. Tied for the Highest Accuracy
G2 ran nine customer experience AI agents through the same verified dataset: grounded answers, account actions, troubleshooting, and escalation by policy. BoldDesk was scored independently, like every other vendor.
BoldDesk ScorecardTested October 8, 2026
Accuracy96%· +10 pts vs. average
Evaluated-agent average: 86%
Policy compliance89%· +11 pts vs. average
Evaluated-agent average: 78%
Overall points217.5/ 250· +21 vs. average
Source: G2 AI CX Agent Evaluations, General CX leaderboard. Scores reflect G2’s evaluation on the date shown and may change as agents are re-tested.
A Team of AI Agents That Covers Every Part of Support
One agent talks to customers, one works quietly on every ticket, and one helps your people write better replies. They share your knowledge, your rules, and one credit balance.
AI Built Into Every Part of Customer Support
Most AI support tools either sit on top of a help desk they don’t control, or add AI to ticketing built for people. BoldDesk builds both as one product, so AI agents read the same history, follow the same rules, and work in the same inbox as your team.
Option 1
AI Layer on Another Help Desk
- Two vendors, two contracts, two bills
- AI sees only what the integration passes it
- Handoffs cross systems and lose context
Option 2
Help Desk With AI Added On
- Workflows designed around tickets, AI as a feature
- AI often billed per resolution on top of per-seat fees
- Costs rise as automation improves
BoldDesk
One System, Built as One
- One platform and one credit balance, human agents included
- AI learns from your full ticket history and knowledge base
- Handoffs land in the same inbox, with a summary
- One vendor accountable for AI accuracy
AI Governance
AI Your Security Team Can Approve
Every agent works inside the policies you write, asks a person before the actions you choose, and leaves a record of what it read, which tool it called, and why.
Policy-Bound Skills
Each skill packages the instructions, policies, and steps for one request type. Agents act only within it.
Human Approval Steps
Require sign-off before refunds, account changes, or any action you mark as sensitive.
Full Trace Logs
AI Views, the AI Agent tab, and trace logs show every step an agent took on every ticket.
PII and PHI Redaction
Mask sensitive personal and health data in tickets, transcripts, and reports.
Role-Based Control
Decide who builds agents, who approves actions, and who sees what, with audit logs for every change.
Your Data Stays Yours
Every LLM subprocessor that handles your data is listed on our sub-processors page.
Approval rule · RefundsActive
WhenSkill is Billing disputeAndRefund amount is greater than $500ThenRequire approval from Finance teamAudit log
Support Agent requested refund · $1,240.00Leo James (Finance) approvedstripe.create_refund · successTicket #48213 resolved · CSAT sent
AI Trigger Orchestration
Automate Everything
Put AI to work at every step of a ticket or chat. Trigger agents on the conditions you set, let them hand work to one another, and turn their output into replies, notes, and field updates, with every action traced and ready for review.
Trigger AI Anywhere in the Workflow
Call AI agents on ticket conditions or chat workflow steps, and map their output to actions.
Agents That Work as a Team
A manager agent delegates to specialist agents and combines their work into one answer.
Every AI Action, Visible and Traceable
AI Views, the AI Agent tab, and trace logs show what AI did on every ticket, and why.
Pay for the Work AI Does. Not a Fee Every Time It Succeeds
Per-resolution pricing turns your automation rate into a bill that grows. BoldDesk runs on one credit balance with human agents included in every plan.
Per-Resolution AI Pricing
- Cost rises as your automation rate improves
- Per-seat fees on top for every human agent
- Hard to forecast month to month
BoldDesk AI Credits
- Human agents included: 5 on the 1,000-credit plan, up to 50 on 10,000
- Handoffs to a person with no AI answer are free
- Alerts at 80% and 100%, and your team keeps working if credits run out
Full Support Platform
See AI use cases
The Full Support Platform, With AI Built Into Every Part of It
Ticketing, live chat, knowledge base, workflows, SLAs, and reporting come built in. You don’t buy a help desk and an AI tool separately: AI agents work inside the same modules your team uses every day.
Ticketing
Manage, prioritize and resolve every request in one shared inbox.
AIBackground Agent sets type, priority and category on arrival and merges duplicates.
Live Chat
Talk to customers in real time on your website and in your app.
AISupport Agent answers first and hands off to a person with the conversation summarized.
Omnichannel
Email, chat, WhatsApp, voice, SMS, Teams, Slack and social in one history.
AIThe same agents, skills and rules work on every channel.
Knowledge Base
Public and private help centers, multi-brand and versioned with approvals.
AIAgents answer from your articles, and resolved tickets can become new articles.
Multilingual
Support customers in 40+ languages, including right-to-left.
AIAssist Agent translates replies so your team can answer in any language.
Workflow Automation
Rules, triggers, routing and time-based automations.
AICall an AI agent on any ticket condition and turn its output into fields, notes or replies.
SLAs and Escalations
Response and resolution targets with reminders and escalations.
AIFrustrated customers are flagged on arrival, so urgent work is seen first.
Reports and CSAT
Dashboards for SLAs, team performance and customer satisfaction.
AIAI analytics show what AI resolved, where it handed off and the credits it used.
Plug In the Tools Your Team Already Trusts
Link BoldDesk with your messaging channels, business apps, and data sources. Human and AI agents see the whole customer story in one screen and can act on it right there.
EmailChannel
WhatsAppChannel
VoiceChannel
Microsoft TeamsChannel
SlackChannel
SMSChannel
FacebookChannel
InstagramChannel
SalesforceCRM
HubSpotCRM
Zoho CRMCRM
ShopifyE-commerce
StripeBilling
JiraIssue tracking
Azure DevOpsIssue tracking
GitHubDev tools
MCP ToolsAgent tools
API ToolsAgent tools
BoldDesk MCP ServerAI assistants
ClaudeLLM
ChatGPTLLM
WebhooksAutomation
ZapierAutomation
Google WorkspaceProductivity
[100+] ready-made connections, plus any REST API or MCP server you add.View every integration
Security & Compliance
Enterprise-Grade Security and Compliance
Protect customer data with secure infrastructure, compliance-ready controls, and enterprise-grade access management.
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AES-256 encrypted infrastructure
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SSO and IP restrictions
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Role-based access control and audit logs
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HIPAA compliance with a signed BAA
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Secure cloud architecture
Customers
Loved by Support Teams at 41K+ Companies
4.5/5 on G2 · Spring 2026 Leader, High Performer, Momentum Leader, Best Results
FAQ
Questions, Answered
Not for the agents in your plan. Every plan includes human agents: 5 on the 1,000-credit plan, 50 on the 10,000-credit plan. You pay for AI credits, which are used when an AI agent handles a conversation, a background agent works on a ticket, or someone uses the Assist Agent. Need more agents? Add them for $20 per agent per month.
Credits are used each time AI does work, such as answering a customer, predicting fields, or drafting a reply. Features with a switch run on every ticket and can be turned off anytime. The Assist Agent uses credits only when an agent runs it. Monthly credits reset each billing month, and you get alerts at 80% and 100%. If you run out, your human agents and features keep working, and you can top up at $40 per 1,000 credits or move to a higher tier. Handoffs to a human with no AI answer are free.
Support Agents talk to customers directly. Background Agents run automatically on every ticket, such as field prediction, sentiment, and auto-merge. Assist Agents help your human team inside the editor with drafts, rewrites, and articles.
They can take actions. Connect API Tools or MCP servers and give agents skills like issuing refunds, checking order status, or updating accounts, with approval steps wherever you want them.
Email, Live Chat, WhatsApp, Voice, SMS, Microsoft Teams, Slack, Facebook, and Instagram, all in one conversation history.
Yes. Import tickets, contacts, and knowledge base articles from your current tool, and your past tickets can help train your AI agents from day one.
Yes. Start a free trial with no credit card and connect your knowledge to see your first AI agent answer within minutes.
Let AI Resolve the Routine.
Let Your Team Handle the Rest.
Your plan includes your human agents. You pay only for the work AI does.