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What is knowledge base software?

Internal knowledge base

External knowledge base

Types of knowledge base tools

Frequently asked questions (FAQ) platform

Community forum

Troubleshooting guides

User manuals

Self-service portals

The best knowledge base software on the market

1. BoldDesk

Top features

Pricing

Agent-Based plansUnlimited agents plans
  • Starter
  • $10/month for first 3 agents, each additional agent is $10/agent/month
  • Standard
  • $499/month
  • Growth
  • $20/agent/month
  • Pro
  • $999/month
  • Enterprise
  • $40/agent/month
  • Business
  • $1999/month
Agent-Based plans
  • Starter
  • $10/month for first 3 agents,
    each additional agent is $10/agent/month
  • Growth
  • $20/agent/month
  • Enterprise
  • $40 per agent/month
Unlimited agents plans
  • Standard
  • $499/month
  • Pro
  • $999/month
  • Business
  • $1999/month

Free trial: Enjoy a 15-day trial at no cost, with immediate access, no credit card requirement, and the option to cancel at any time.

2. Zendesk

Top features

PRICING
Suite Team
  • $55/agent/month
Suite Growth
  • $89/agent/month
Suite Professional
  • $115/agent/month
Suite Enterprise
  • Contact Zendesk

Free trial: 14 days

3. Confluence

Top features

Pricing
  • Free
  • $0 for up to 10 users (monthly subscription only)
  • Standard
  • $6.05/agent/month
  • Premium
  • $11.55/agent/month
  • Enterprise
  • Contact Atlassian
PRICING
Free
  • $0 for up to 10 users (monthly subscription only)
Standard
  • $6.05/agent/month
Premium
  • $11.55/agent/month
Enterprise
  • Contact Atlassian

Free trial duration: 7 days

4. Document360

Top features

Pricing
  • Standard
  • $149/project/month (3 user limit)
  • Professional
  • $299/project/month
  • Business
  • $399/project/month
  • Enterprise
  • $599/project/month
PRICING
Standard
  • $149/project/month (3 user limit)
Professional
  • $299/project/month
Business
  • $399/project/month
Enterprise
  • $599/project/month

Free trial duration: 14 days

5. Notion

Top features

PRICING
Free
  • $0/month, limited blocks for teams
Plus
  • $8/user/month
Business
  • $15/user/month
Enterprise
  • Contact Notion

6. HubSpot Service Hub

Top features

PRICING
Starter
  • $15/user/month
Professional
  • $90/user/month
Enterprise
  • $130/user/month

7. Help Scout

Top features

PRICING
Standard
  • $20/user/month
Plus
  • $40/user/month
Pro
  • $65/user/month

Free trial duration: 15 days

8. Guru

Top features

PRICING
Plan
  • $15/user/month

Free trial duration: 30 days

9. Helpjuice

Top features

PRICING
Starter
  • $120 per month, up to 4 users
Run-up
  • $200 per month, up to 16 users
Premium Limited
  • $289 per month, up to 60 users
Enterprise
  • Contact Helpjuice, unlimited users

Free trial duration: 14 days

10. Nuclino

Top features

PRICING
Free
  • $0, 2 GB of storage and 50-item limit
Standard
  • $5 per user/month
Premium
  • $10 per user/month

11. Bloomfire

Top features

PRICING
Plan
  • Contact Bloomfire

Free trial duration: 30 days

12. Slite

Top features

PRICING
Standard
  • $8/month/member
Premium
  • $12.50/month/member
Enterprise
  • Contact Slite

Comparison table for the best knowledge base software on the market

Knowledge base tool & key featuresStarting price
  • BoldDesk
  • Easy article creation and editing
  • Multilingual support
  • Powerful search and analytics
  • Collaboration tools
  • AI-powered features
  • Branding and customization
  • Content organization
  • Custom templates
  • Article performance tracking
  • Unlimited articles
  • Community forums
  • Roles and permissions
  • SEO and social-friendly tools
$10 for 3 agents/month
  • Zendesk
  • Generative AI tools
  • Team collaboration and editing
  • Reporting and analytics
  • Branding and customization
  • Community forums
  • Roles and permissions
$55/month
  • Confluence
  • Search and navigation
  • Roles and permissions
  • Prebuilt templates
  • Reporting and analytics
  • Team collaboration and
             editing
$6.05/agent/month
  • Document360
  • Branding and customization
  • Version control
  • Reporting and analytics
  • Team collaboration and
             editing
  • Roles and permissions
$149/project/month
  • Notion
  • Branding and customization
  • Collaboration and sharing
  • Roles and permissions
  • Customizable templates
  • Reporting and analytics
$8/user/month
  • HubSpot Service Hub
  • Reporting and analytics
  • SEO tools
  • Roles and permissions
  • Branding and customization
  • Team collaboration and
             editing
$15/agent/month
  • Help Scout
  • Reporting and analytics
  • Integrations
  • Roles and permissions
  • Collision detection
  • Collaboration and editing
$20/user/month
  • Guru
  • AI-powered search
  • Collaboration features
  • Roles and permissions
  • Integrations
  • Team workspaces
$15/user/month
  • Helpjuice
  • User-friendly interface
  • Search functionality
  • Collaboration
  • Analytics and reporting
$120/user/month
  • Nuclino
  • Simple, intuitive interface
  • Drag-and-drop functionality
  • Rich text editing
  • Search
  • Integrations
$5/user/month
  • Bloomfire
  • AI-powered search and
            discovery
  • Easy content creation and
            sharing
  • Collaboration features
Contact for pricing
  • Slite
  • Real-time collaboration
  • Search
  • Integrations
  • Access control
$8/user/month
Knowledge Base tool & key features
  • BoldDesk
  • $10 for 3 agents/month
  • Easy article creation and        editing
  • Multilingual support
  • Powerful search and
           analytics
  • Collaboration tools
  • AI-powered features
  • Branding and customization
  • Content organization
  • Custom templates
  • Article performance tracking
  • Unlimited articles
  • Community forums
  • Roles and permissions
  • SEO and social-friendly tools
  • Zendesk
  • $55/month
  • Generative AI tools
  • Team collaboration and
            editing
  • Reporting and analytics
  • Branding and customization
  • Community forums
  • Roles and permissions
  • Confluence
  • $6.05/agent/month
  • Search and navigation
  • Roles and permissions
  • Prebuilt templates
  • Reporting and analytics
  • Team collaboration and
            editing
  • Document360
  • $149/project/month
  • Branding and customization
  • Version control
  • Reporting and analytics
  • Team collaboration and
            editing
  • Roles and permissions
  • Notion
  • $8/user/month
  • Branding and customization
  • Collaboration and sharing
  • Roles and permissions
  • Customizable templates
  • Reporting and analytics
  • HubSpot Service Hub
  • $15/agent/month
  • Reporting and analytics
  • SEO tools
  • Roles and permissions
  • Branding and customization
  • Team collaboration and
            editing
  • Help Scout
  • $20/user/month
  • Reporting and analytics
  • Integrations
  • Roles and permissions
  • Collision detection
  • Collaboration and editing
  • Guru
  • $15/user/month
  • AI-powered search
  • Collaboration features
  • Roles and permissions
  • Integrations
  • Team workspaces
  • Helpjuice
  • $120/user/month
  • User-friendly interface
  • Search functionality
  • Collaboration
  • Analytics and reporting
  • Nuclino
  • $5/user/month
  • Simple, intuitive interface
  • Drag-and-drop functionality
  • Rich text editing
  • Search
  • Integrations
  • Bloomfire
  • Contact for pricing
  • AI-powered search and
            discovery
  • Easy content creation and
            sharing
  • Collaboration features
  • Slite
  • $8/user/month
  • Real-time collaboration
  • Search
  • Integrations
  • Access control

Features of knowledge base systems

Benefits of knowledge base tools

• Improved customer self-service

• Reduced support tickets

• 24/7 availability

• Cost-effective support

• Provides consistent information

• Increased efficiency

Knowledge base software implementation options

• Software as a service (SaaS) knowledge base software

• Open-source knowledge base software

• Free knowledge base software

Relationship to knowledge base management

Choosing the right knowledge base solution for your business

FAQs on knowledge base software

1. What is knowledge base software?

2. Who uses knowledge base software?

3. How does knowledge base software benefit an organization?

4. Can knowledge base software help with SEO?

5. Is it difficult to set up knowledge base software?

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