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Knowledge Base SoftwareCentralize Your Information for Easy Answers

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Why Choose BoldDesk Knowledge Base Software?

Engage, Support, and Delight Your Customers

Offer self-service with BoldDesk knowledge base software, the ultimate tool for delivering on-demand information and reducing support overhead. Designed to simplify content creation and boost customer confidence, it helps you provide consistent, high-quality answers that keep customers satisfied.

Self-Service

Empower users to find answers themselves, reducing demands on the support team.

Team Collaboration

Provide teams with instant access to organized knowledge for seamless productivity.

AI Assist

Use AI to draft, refine, and organize content effortlessly.

Report & Analytics

Track metrics to optimize content and enhance user engagement.

Multilingual Support

Deliver articles in multiple languages to serve a global audience

Customization

Tailor the knowledge base to match your brand identity and user preferences.

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Elevate Your Knowledge Base with Powerful Features

For Customers

Quickly find answers with AI-powered searches, smart recommendations, and multilingual support. Enjoy a seamless self-service experience and give feedback on it.

Self-Service Experience
Customer Engagement and Feedback
Related Articles and Recommendations

Self-Service Experience

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    Smart AI Search: Help users find answers instantly with predictive search.
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    Localized and Responsive Interface: Deliver content in multiple languages with a user-friendly design.
Faster replies, happier customers

Customer Engagement and Feedback

Faster replies, happier customers

Related Articles and Recommendations

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    Suggest relevant articles automatically for a better self-help experience.
Faster replies, happier customers

For Editors

Create, edit, and publish content with powerful tools. Collaborate seamlessly with version control and workflow approvals.

Content Management
Editing
AI Assist

Content Management

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    Organized Content Structure: Categorize and tag articles for easy searching.
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    Seamless Article Management: Create, edit, and rearrange articles with templates and drag-and-drop functionality.
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    Access and Expiration Control: Manage article visibility by setting them as private or public and defining expiration dates for timely content updates.
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    Version Control: Track content modifications, restore previous versions, and prevent accidental data loss.
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    Import Articles: Quickly migrate existing content by importing articles from Word or HTML files into your knowledge base.
Faster replies, happier customers

Editing

Powerful writing tools for content creation and editing.
Faster replies, happier customers

AI Assist

Enhance knowledge discovery and content management with AI-powered automation.
Faster replies, happier customers

For Reviewers

Manage workflows, permissions, branding, and analytics to optimize your knowledge base. Ensure accuracy and multilingual accessibility.

User and Access Control
Branding and Customization
Analytics and Optimization

User and Access Control

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    Role-Based Permissions: Manage access for different groups of users, including admins, editors, and viewers.
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    Secure Content Management: Control who can create, edit, and publish articles.
Faster replies, happier customers

Branding and Customization

Branding and Customization Options

Analytics and Optimization

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    Performance Reports: Track article views, reads, likes, dislikes, and public comments to measure content effectiveness.
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    Customer Insights: Identify knowledge gaps and improve your self-service strategy.
Faster replies, happier customers

Quick and Easy Setup

Start Your Knowledge Hub Instantly

Setting up your BoldDesk knowledge base is fast and straightforward. Simply create categories, add your articles, and customize the design. You’ll be ready to offer customers instant self-service options, saving both time and support resources!

Step 1

Start Your Free Trial

Sign up for a free trial and log in to your BoldDesk admin portal.
Get Started Now

Step 2

Enable Knowledge Base

Activate the knowledge base from the admin portal to start building your self-service support.
View Setup Guide

Step 3

Go Live

Create and publish knowledge base articles to help customers find instant solutions.
Create Your First Article

Step 1

Start Your Free Trial

Signup for free trial and log in to your BoldDesk admin portal.
Get Started Now

Step 2

Enable Knowledge Base

Activate the knowledge base from the admin portal to start building your self-service support.
View Setup Guide

Step 3

Go Live

Create and publish knowledge base articles to help customers find instant solutions.
Create Your First Article

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The Ultimate Knowledge Hub

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Work Smarter, Not Harder with BoldDesk AI Copilot

Let AI handle the heavy lifting so you can focus on what matters—delivering instant, accurate answers.

Create Articles Instantly

Generate well-structured knowledge base content with
AI, reducing manual effort and saving time.

Auto-Optimize for Search

Enhance readability and SEO automatically, ensuring articles rank higher and are easier
to find.

AI-Powered Suggestions

Reduce response time and boost customer satisfaction.

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Who Needs a Knowledge Base Tool?

Boost productivity for every team member by providing instant, self-service access to essential information and resources.

Technical Writers

  • Easily create and update documentation.
  • Organize content with structured workflows.
  • Collaborate seamlessly with team members.

Customer Support Teams

  • Access instant answers to questions.
  • Share consistent and reliable information.
  • Reduce repetitive questions with self-service options.

Product Managers

  • Centralize knowledge for cross-functional teams.
  • Streamline processes with scalable solutions.
  • Analyze metrics to improve the user experience.

Developers

  • Easy access to technical documentation.
  • Collaborate on project-specific knowledge.
  • Ensure accuracy with version-controlled content.

HR Managers

  • Share company policies and employee handbooks.
  • Provide training materials for onboarding.
  • Centralize internal forms and processes.

Sales Representatives

  • Access product information and training materials.
  • Keep resources to handle objections.
  • Share knowledge with prospects effectively
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Think Switching is Hard?
We’ll Migrate You for Free!

Switch to BoldDesk for an intuitive, AI-powered knowledge base that helps customers find answers instantly—reducing tickets and saving time!

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  • Easy Setup
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Frequently Asked Questions

A knowledge base platform like the one in BoldDesk is a repository that allows businesses to store, organize, and access company information, solutions, and documentation. It serves as a hub for internal knowledge sharing and external self-service support.
BoldDesk comes with knowledge base software. The software makes it easy for small teams to create and manage an online knowledge base where team members can access crucial resources. By simplifying information sharing, it reduces time spent searching for answers, keeps everyone aligned, and ensures seamless collaboration for both in-office and remote teams.
An internal knowledge base is exclusively for employee use, containing company information, guidelines, and team workflows. In contrast, a customer knowledge base is accessible to customers and is primarily used to provide FAQs, tutorials, and product support articles.
BoldDesk makes it easy to categorize articles, tag content, and implement powerful search features. Administrators can control who can access and edit articles, keeping information accurate and private when appropriate.
No, BoldDesk is a commercial product. However, we offer a free startup program tailored for small businesses and startups. If you meet the eligibility criteria, you can apply to access premium features at no cost.
Yes, BoldDesk includes built-in analytics and reporting tools, so you can easily track the most viewed articles, identify knowledge gaps, and gain insights into how viewers interact with the content.
Absolutely! With extensive customization options, you can tailor BoldDesk to fit your company’s branding and workflow. Adjust the layout, design, and content to make it truly yours.
AI-powered features enhance the BoldDesk knowledge base software by helping users draft well-structured articles and providing intelligent search capabilities. AI also streamlines content refinement with suggestions, promoting accuracy and clarity while keeping your knowledge base optimized.
Yes, BoldDesk ensures your data is stored securely. With SOC 2™ Type 2 certification and GDPR compliance, BoldDesk meets the highest industry standards for data security and privacy. It also provides encryption, access control, and customizable permissions to ensure sensitive information is accessible only to authorized team members.
BoldDesk includes built-in SEO features that let you optimize titles, meta descriptions, and URLs for better visibility on search engines. This ensures your articles rank higher, attract more organic traffic, and make it easier for customers to find answers independently.

What Our Customers Say

rating

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

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rating

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

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rating

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.
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rating

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.
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rating

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

g2 image
rating

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

g2 image
rating

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.
g2 image
rating

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.
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Previous
Next

PRICING

Flexible Plans, Clear Pricing

Find the perfect plan for your business—no hidden costs or surprises.

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