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BoldDesk + Instagram Integration

Link your Instagram account to BoldDesk to enhance customer interactions and engagement.

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Provide instant and efficient customer service

  • Enable your followers to contact you directly via Direct IM.
  • Address their issues for a more personalized support experience.

Achieve effortless support with BoldDesk Chat!

  • BoldDesk automatically captures Direct Instagram Messages as chats.
  • It provides your agents with a central hub for managing all customer interactions.

Text, share and connect!

  • Exchange all types of content for a richer, more convenient customer communication experience.
  • Go beyond text with photos, videos, audios and documents. Experience a more engaging way to connect with customer support.

Get the right help, fast!

  • Connect your customers' direct Instagram messages to the right agent group for quick and efficient support.
  • You can configure agent groups for each Instagram Business account after successful integration.

For more information on how to get started with the Instagram integration

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