What's New Explore the new updates and features of BoldDesk in our March release. Learn More.
Limited Time Offer
$10
First 3 users included
$120 billed yearly
Ideal for small businesses and startups
Includes these features:
MOST POPULAR
$20
/agent/month
$240 billed yearly
Ideal for larger teams with SSO
All Starter features, plus:
$40
/agent/month
$480 billed yearly
For companies seeking enterprise-grade features
All Growth features, plus:
$15
First 3 users included
Ideal for small businesses and startups
Includes these features:
MOST POPULAR
$25
/agent/month
Ideal for larger teams with SSO
All Starter features, plus:
$50
/agent/month
For companies seeking enterprise-grade features
All Growth features, plus:
Our exclusive program tailored for startups gives you 10 Growth plan agents for free for your first year.
Free for limited time.
Artificial Intelligence (Beta)
No of Agents | Save with BoldDesk* | |||||
---|---|---|---|---|---|---|
10 Agents | $1,920/year | $80/mo | $190/mo | $180/mo | $200/mo | $390/mo |
1 Agent | $636/year | $10/mo | $19/mo | $18/mo | $20/mo | $195/mo** |
5 Agents | $1,080/year | $30/mo | $95/mo | $90/mo | $100/mo | $195/mo |
10 Agents | $1,920/year | $80/mo | $190/mo | $180/mo | $200/mo | $390/mo |
25 Agents | $4,440/year | $230/mo | $475/mo | $450/mo | $500/mo | $975/mo |
No matter what plan you choose, our services are designed to enhance the value of your investment. From onboarding to quick support, we’ve got your back.
Our free expert migration service makes it simple to switch from any other help desk software to BoldDesk.
Buying software is just the start. We're here to help you implement and use it successfully.
Get Started
We will refund 100% of your money within 30 days of your purchase. Email us at support@bolddesk.com and we will issue your refund immediately, no questions asked.
Compare the features and benefits of each plan. Still unsure which plan is best for you? We're here to help.
Unlimited Tickets | |||
Email to Tickets | |||
Ticket History | |||
Ticket Tags | |||
Message Tags | |||
Canned Responses | |||
Split Tickets | |||
Clone Tickets | |||
Related Tickets | |||
Parent-Child Tickets | |||
Spam Tickets | |||
Suspended Tickets | |||
Deleted Tickets | |||
Private Tickets | |||
Ticket Insights | |||
Ticket Worklog | |||
Edit & Delete Message | |||
Export Tickets | |||
Forward Ticket | |||
Merge Ticket | |||
Lock Ticket | |||
Ticket Sharing | |||
Bulk Edit | |||
Convert Ticket Message to KB | |||
Agent Signature | |||
Satisfaction Surveys (CSAT) | |||
Multilingual Help Desk | |||
Embedded Web Widgets | |||
Embedded Web Forms | |||
Ticket Approvals | |||
Activity/Task Management | |||
Category-Based Email Support | |||
Attachment File Storage | 25 GB | 100 GB | 1 TB |
Unlimited Articles | |||
Public Knowledge Base | |||
Article Comments | |||
SEO for Knowledge Base | |||
Link KB Article in Ticket | |||
Article Advance Filter | |||
Show Popular, Recent, Related Articles | |||
Estimate Read Time | |||
Full Screen Editor | |||
Customer Portal | |||
Print Article | |||
Internal or Private Knowledge Base | |||
Multilingual Knowledge Base | |||
Embeddable KB Widget | |||
Article Template | |||
Manage KB Tags | |||
Import from Word Document | |||
Article Sections (Hierarchy) | |||
Approval Workflow Status | |||
Auto Save in Drafts | |||
Article Versioning & Restore | |||
Tag Management | |||
Article Insights | |||
Article Feedback | |||
Clone Article | |||
Share Article | |||
Automatic Sitemap Generation | |||
Auto Suggest Articles | |||
Insert KB Article in Ticket Response | |||
Article Expiration | |||
Article Status Indicator | |||
Knowledge Base Specific to a Contact Group | |||
Multibrand Knowledge Base |
Ticket Auto Assignment (Round Robin) | |||
Event-Based Rules (Create and Update Trigger) | |||
Time Based Rules (Time Trigger) | |||
Number of SLA Rules | Single | Multiple | Multiple |
SLA Reminder Notification | |||
SLA Escalation Notification | |||
Business Hours and Holidays List | Single | Multiple | Multiple |
Artificial Intelligence (Beta) | Add-on |
Ticket Custom Fields | |||
Ticket Form Fields | |||
Contact Custom Fields | |||
Contact Group Custom Fields | |||
Field Dependencies | |||
Field Display Condition | |||
Agent Portal Customization | |||
Customer Portal Customization | |||
Custom Ticket Views | |||
Custom Ticket Status | |||
Custom Agent Roles | |||
Custom Agent Status | |||
Custom Email Template |
Unlimited Contacts | |||
Unlimited Contact Group | |||
Import Contacts | |||
Import Contact Groups | |||
Contact Activity History | |||
Contact Group Activity History | |||
Contact Impersonate | |||
Export Contacts | |||
Export Contact Groups | |||
Contact Custom Fields | |||
Contact Group Custom Fields | |||
Merge Contact | |||
Add Contacts to Multiple Contact Groups |
Rebranding | |||
Custom Emails (Email to Ticket) | 2 | 5 | 10 |
Multibrand Help Desk | 10 brands | ||
Multibrand Knowledge Base | |||
Multibrand with Custom Domain Mapping | |||
Multibrand with Custom SSL Certificate |
SOC 2 ® Type II Compliance | |||
Built-In SSL | |||
Digitally Signed Emails (DKIM) and DMARC | |||
Email Spam Control | |||
Roles and Permissions | |||
Custom Domain Mapping | |||
Social Login Integration | |||
Single Sign-On (OAuth and OpenID) | |||
Advanced Password Policies | |||
Audit Logs | |||
Custom SSL Support |
Support Monitoring Dashboard | |||
Support Traffic Dashboard | |||
SLA Dashboard | |||
Work Log Report | |||
Ticket Conversation Report | |||
Export Report | |||
CSAT Dashboard | |||
Agent/Group Performance Dashboard | |||
Contact/Contact Group Performance Dashboard |
Rest API Rate (Requests per Minute) | 100 | 300 | 500 |
Webhooks |
Zapier | |||
JIRA | |||
Salesforce | |||
Azure DevOps | |||
Microsoft Teams | |||
Slack | |||
Shopify | |||
Custom Apps | |||
Google Drive | |||
Microsoft OneDrive | |||
Dropbox |
Email Support – 24X5 | |||
Chat Support – 24X5 | |||
Migration Assistance |
Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.
Your 15-day free trial gives you full access to all the features of your chosen BoldDesk plan. After the trial period, your data will be retained for 7 days to help upgrade your plan.
Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at sales@bolddesk.com to arrange an alternate payment method.
You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.
You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.
The Exclusive Product Hunt discount is applicable for the first year only. Afterward, your subscription will renew at BoldDesk’s regular price. If you opt for a yearly payment plan, that price is 20% lower than the monthly payment plan.
Product
Features
Use cases
For Business
Alternatives
Resources
Company