Pay Only for AI Work. No Per‑User Fees.
No seat fees. No paying extra to unlock features. Every team gets the full platform, and you only pay for the AI credits your agents use.
BoldDesk AI
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One plan with every feature. Pick your AI volume.
$99/month
Billed yearly ($1,188/year)
AI credits / month
Human agents included
5
Everything included
- AI Agent on all channels
- AI skills library
- AI actions (orders, refunds, API calls)
- Human-in-the-loop approvals
- Custom AI skills and MCP
- AI quality insights
- Shared inbox and ticketing
- Knowledge base
- SLAs and automation rules
- Custom reports
- SSO and audit logs
- Priority support
Full feature list
Ticket Management
- Unlimited Tickets
- Ticket Side Threads
- Canned Responses
- Auto & Manual Time Tracking
- Satisfaction Surveys (CSAT)
- Ticket Approvals & Watchers
- Share & Forward Tickets
- Snooze Tickets
- Split, Merge & Clone
AI Platform
- AI Agent — every channel
- Email AI Agent
- Ticket AI Agent
- AI Copilot
- AI Actions (API & MCP)
- AI-Powered Knowledge Base
- Smart Field Prediction
- Sentiment Analysis
- Thank-You Detector
Omnichannel Support
- Email Ticketing
- Live Chat
- WhatsApp, SMS & Phone
- Facebook, Instagram, Telegram
- Proactive Messaging
- Microsoft Teams & Slack
- Web Forms & Widgets
- Support Portal
- Mobile App & SDK
Automation & Routing
- Workflow Automation
- Round Robin, Load & Skill Routing
- SLA Reminders & Escalations
- Time-Based Automations
- Ticket Macros
- Business Hours & Holiday Lists
- Schedule Ticket Creation
- Agent Shift Management
Knowledge Base
- Unlimited Articles
- Public & Private Knowledge Base
- Multilingual Knowledge Base
- Multi-brand Knowledge Base
- Article Sections (Hierarchy)
- SEO & Auto Sitemap
- Embeddable KB Widget
- Article Versioning & Approval
- Convert Ticket to Article
Customization & Branding
- Custom Domain & SSL
- Custom Email Templates
- Custom Fields (Tickets, Contacts)
- Custom Forms & Templates
- Custom Ticket Status
- Custom Portal Branding
- 40+ Languages (incl. RTL)
- Multi-brand Support
- Multilingual Help Desk
Reporting & Analytics
- Support Dashboard
- SLA Performance
- Agent & Team Performance
- CSAT Dashboard
- AI Agent Analytics
- AI Credit Usage Dashboard
- Ticket Metrics Report
- Custom Dashboards
- Scheduled Reports
Enterprise Security & Compliance
- Single Sign-On (SSO)
- Two-Factor Authentication
- Advanced Password Policies
- Role-Based Permissions
- Custom Email Server
- Audit Logs & IP Restriction
- Data Redaction (PII & PHI)
- SOC 2, HIPAA & GDPR
- Regional Data Centers
Estimate
What Will This Cost Us?
Two questions: how many conversations you handle, and how much work you want the AI to do. We'll match you to the right credit tier.
Who you support
Conversations per month
How hard the AI works
Share of conversations AI handles
%
Consumer queues are repetitive, so almost everything is worth pointing AI at.
0
Credits you'd use a month
Based on typical credits per action: Low 1.5, Medium 4, High 10.
Recommended tier
Credits
What a Credit Buys
Credits are priced on complexity: how much context the AI needs and how many systems it touches, not on whether the ticket gets resolved.
Low
1-2credits
The answer is already in the thread or knowledge base. No tools, no other systems.
-
Answer a question from the knowledge base
-
Summarize this ticket
-
Draft a reply to the customer
-
Make this reply shorter and friendlier
-
Translate this message into Spanish
Medium
3-5credits
One AI skill, one or two connected systems, and a focused lookup.
-
Where is my order right now?
-
Has this customer reported this before?
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Why was I charged twice this month?
-
Reset this user's password
-
Create a Jira issue for this bug
High
8-12credits
Several skills chained together across multiple systems, ending with a decision.
-
Check account health before I reply
-
How many other customers are affected?
-
Does this order qualify for a refund, and process it
-
Is this account at risk before renewal?
Frequently Asked Questions
It depends on how complex the task is. Simple answers, summaries and drafts use 1–2 credits. Tasks that use one AI skill or connected system use 3–5 credits. Multi-step workflows across several systems use 8–12 credits. Handoffs to a human with no AI answer are free.
Your subscription, human agents and features keep working. You'll get alerts at 80% and 100% of your credits. Then you can top up for $40 per 1,000 credits, upgrade to a higher tier (you only pay the prorated difference for the rest of the billing period), or let new conversations go to your human agents until your credits reset on your renewal date. We never charge you twice for the same period, and we never add overage charges automatically.
Top-up credits are used after your monthly credits and stay valid until your next renewal date.
Monthly credits reset each billing month. Custom plans (50,000+ credits) can pool credits across the year.
Yearly billing saves 15% on every credit tier compared with paying monthly. For example, 1,000 credits cost $99/month billed yearly, or $116 on monthly billing.
Yes. Add agents on any plan for $20 per agent per month.
Each credit tier includes a set number of human agents, from 2 agents with 500 credits up to 250 agents with 50,000 credits. Pick a higher tier to get more agents and more AI credits together.
Choose 50,000+ and contact us for custom volume pricing, annual credit pooling, SCIM, data residency and a custom contract.
Yes. Every credit tier starts with a free trial so you can test the AI Agent on your own support content.
Start AI-First Support Today
Set up your AI Agent in minutes, or talk to us about custom volume.