Save up to 75%
Stuck in a Salesforce Service Cloud contract?
Tired of rigid contracts? Break free with BoldDesk—keep the features you love, lose the bloated bill.
We'll buy out your Salesforce Service Cloud contract
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Free migration, zero downtime
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Transparent pricing - no tricks, no gotchas
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Enterprise-grade security at every step
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No credit card required
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Cancel anytime
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No credit card required
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Cancel anytime
Trusted by companies of all sizes
Why you should choose BoldDesk
over Salesforce Service Cloud
Say goodbye to high costs, complexity, and hidden limitations of Salesforce Service Cloud. Switch to BoldDesk for a modern, intuitive, and affordable customer service solution built to scale effortlessly.
Save Up to 75% on Support Costs
Get all enterprise features included from the start. BoldDesk delivers powerful support tools at a fraction of the cost.
Flexible Contracts and Terms
Freedom to scale up or down, or move to a new solution whenever your needs change, without restrictive commitments.
Transparent, Predictable Pricing
No hidden fees, no surprises. BoldDesk offers clear, straightforward pricing that helps you stay on budget.
Intuitive, User-Friendly Interface
Get your support agents up and running faster with BoldDesk's clean, intuitive interface designed to enhance productivity.
Hassle-Free Migration & Onboarding
Switch to BoldDesk with secure data transfer—over 1M+ tickets migrated—and tailored workflows to get started in minutes.
Free customer support
Available 24/5, BoldDesk provides expert assistance whenever you need it—just a click away.
Stuck in Salesforce Service Cloud Contract ? We'll Buy You Out
We'll buy out your existing Salesforce Service Cloud contract (Up to 6 months), helping you switch smoothly to BoldDesk without financial burdens.
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Free Migration
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Free Migration
Stop Overpaying for Salesforce— Get Every Feature in One Simple Plan.
The complete AI-first support platform — ticketing, live chat, omnichannel messaging, knowledge base, automation, reporting, and integrations — all included in one simple plan.
You save up to 75% with us.
Need pricing for 100+ agents? View our Pricing page
Get everything
Salesforce Service Cloud offers—plus more!
Enjoy all the same powerful features, with added flexibility. BoldDesk adapts to your business needs effortlessly—no coding required.
Features
Enterprise
Pro Suite
| Ticket Creation |  | |
| Ticket Categorization | | |
| Complex Ticket Handling | | |
| Ticket Automation | | |
| Ticket Approvals | | |
| Ticket Visibility & UI | | |
| SLA Management | | |
| Email-to-Ticket | | |
| Ticket History Tracking | | |
| Web-based Chat | |
|
| In-App Chat | No Soon | |
| Social Messaging Channels | |
Add-on Required |
| Real-time Chat Management | |
|
| Chat-to-Ticket Integration | |
|
| Agent Interface | |
|
| Self-Service Portal | | |
| Multibrand Support | | |
| Article Management | | |
| Knowledge Base Organization | | |
| Article Suggestions | | |
| Internal vs External Articles | | |
| Multi-language Support | | |
| Automation Rules (Ticket/Case) | | |
| Time-based Automation | | |
| Ticket Assignment Automation | | |
| Macros (Predefined Actions) | | |
| SLA Enforcement & Reminders | | |
| Approval Workflow | | |
| Custom Fields | | |
| Custom Objects | No Soon | |
| Custom Dashboards | | |
| Branding & Theming | | |
| Custom Ticket Forms | | |
| Conditional Fields | | |
| Roles & Permissions | | |
| Single Sign-On (SSO) | | |
| Two-Factor Authentication (2FA/MFA) | | |
| Data Encryption (in-transit/at-rest) | | |
| IP Restrictions | | |
| Password Policy Management | | |
| Audit Logs | | |
| Compliance & Certifications | SOC 2 Type II, HIPAA, GPDR | SOC 1/2, ISO 27001, HIPAA, GDPR compliant |
| Role-based Access Control (RBAC) | | |
| Field Level Security |  | |
| Custom Reports | | |
| Scheduled Reports | | |
| Dashboards | | |
| Analytics Detail | Limited | Deep analytics across CRM (Sales, Service, Marketing) |
| Data Export | | |
| Real-time Reporting | Limited | |
| Data Visualization | | |
| Agent Mobile App | | |
| Push Notifications | | |
| Ticket/Case Management | | |
| Mobile Dashboard Access | | |
| Mobile Customization | Minimal UI customization | Highly customizable mobile app experience |
| Knowledge Base Mobile Access | | |
| Offline Access | | |
| Support Availability | 24×7 live chat & email support | 24/7 Premium Support (paid), standard support included |
| Free Premium Support | | Paid |
| Dedicated Account Manager | | Paid |
| Documentation & Training | | |
| Migration Assistance | Free | Paid |
| Phone Support | Email and live chat; phone not explicitly offered | Phone support available with additional paid plans |
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Free Migration
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Free Migration
The Perfect Solution for Enterprise-Scale
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No credit card required
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No credit card required
Cost-Effective at Scale
Free Migration Support
25+ Years in Business
SOC 2 Certified
Dedicated Account Manager
White labelling
Who Are We?
About BoldDesk
BoldDesk by Syncfusion has been helping businesses worldwide streamline customer support for over 25 years. Backed by a global community of developers and Fortune 500 clients, we’re committed to creating a stress-free help desk experience for teams of all sizes.
Countries
Syncfusion has empowered developers in 100+ countries with world-class software solutions.
Companies
Trusted by over 36,000 companies worldwide for delivering high-quality developer tools and frameworks.
Fortune 500
Our products are used by 400+ Fortune 500 companies, ensuring reliability and scalability at an enterprise level.
Years
With 25+ years of expertise in software development, we bring a strong foundation to customer support solutions.
Developers
A global community of 1M+ developers relies on Syncfusion’s tools, reinforcing our commitment to innovation.
Break Free Today—Switch to BoldDesk
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Free migration
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No hidden fees
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No contract lock-in
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No credit card required
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Free migration
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No hidden fees
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No contract lock-in
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No credit card required
Frequently Asked Questions
Any customer currently using Salesforce Service Cloud and switching to a BoldDesk® paid subscription.
Typically 1-2 weeks, depending on data complexity. Our team will ensure a seamless transition.
It’s completely free for eligible customers moving to a paid BoldDesk® plan.
We’ll cover up to 6 months of your remaining Salesforce Service Cloud contract fees when you switch to BoldDesk®. If you have longer contract, contact our sales team to discuss further.
Still have questions? Our team is here to help.
Get Started with BoldDesk
Start your free 15-day trial. No credit card required!
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One platform that covers all your customer support needs
10x Faster — Instant AI-first replies with no delays
90%+ CSAT — Customers love the speed & reliability
Enterprise-Grade Security — SOC 2, HIPAA & GDPR compliant
Trusted by global brands and growing teams alike
