Live Chat SoftwareInstant, AI-Powered Live Chat for Seamless Customer Support

Trusted by companies of all sizes

WHY BOLDDESK LIVE CHAT?

Engage, Support, and Delight Your Customers

Reimagine customer communication with BoldDesk Live Chat, the ultimate tool for real-time engagement and superior support. Designed to enhance satisfaction and streamline communication, delivers memorable experiences that keep your customers coming back.

Multiple Messaging Channels

Connect effortlessly with customers via live chat, WhatsApp, Facebook, Instagram, and SMS.

CSAT Feedback Collection

Measure customer satisfaction with integrated feedback tools to enhance your service quality.

Real-Time Insights

Gain actionable visitor insights, including chat history, visited pages, and IP details, for personalized interactions.

Smart Automations & Security

Optimize operations with business hours, holiday calendars, and robust security features like IP blocking, trusted domains.

AI Agent

Instantly respond to customer queries with AI-powered assistance in BoldDesk.

Custom Branding

Align your chat widget with your brand's design for a seamless experience.

QUICK AND EASY INTEGRATION

Integrate Live Chat Within 5 Minutes!

Integrating BoldDesk Live Chat into your website is quick and easy. Simply embed the chat widget, customize its design and messaging, and you'll be ready to start chatting with your customers in minutes!

Step 1

Start Your Free Trial

Signup for free trial and log in to your BoldDesk admin portal. Get Started Now.

Step 2

Install on Your Website

Add a chat widget and paste the embed code on your site. View setup guide.

Step 3

Go Live

Personalize your chat widget and start providing support.

Step 1

Start Your Free Trial

Signup for free trial and log in to your BoldDesk admin portal. Get Started Now.

Step 2

Install on Your Website

Add a chat widget and paste the embed code on your site. View setup guide

Step 3

Go Live

Personalize your chat widget and start providing support.

Still having doubts in getting started? Book a Demo

Connect Real-Time With Anyone, Anywhere

Enhance customer support with BoldDesk Live Chat, designed to connect you with your customers instantly and effortlessly, no matter where they are.

Mobile App

Stay connected on the go with our intuitive mobile app, ensuring you never miss a customer query.

Multiple Channels

Seamlessly manage conversations across various channels, including your website, mobile app, and more, from a single interface.

Real-Time Chat

Provide instant responses to customer inquiries for a smooth, engaging, and satisfying user experience.

Empower Customer Conversations with BoldDesk Live Chat Features

For Customers

Chat Widget

Notifications

Multiple Messaging Channels

Chat Widget

Enhance user interactions with a fully customizable chat widget designed for seamless support. Key features include:

Widget Customization: Tailor themes, tags, and uploads for a branded experience.
AI Agent for Live Chat: Instantly responds using AI-powered knowledge bases, custom replies, and uploaded documents.
Configurable Chat Experiences: Personalize start and away chat flows.
Offline Forms: Manage predefined or custom forms to create tickets when offline.
Localization: Multi-language support for global audiences.
Custom Field Management: Add or reuse fields to capture key data effectively.
Notification Sounds Toggle: Customers can enable or disable sound alerts within the chat widget.
Email Transcripts: Customers can receive chat transcripts via email for future reference.

Notifications

BoldDesk ensures seamless communication with offline email support, sound alerts for new messages , and an upcoming feature allowing customers to continue chats via email.

Offline email supports seamless communication when customers go offline.
Sound notifications in the widget to alert users of new messages.
Ability for customers to continue chats via email (coming soon).

Multiple Messaging Channels

BoldDesk Live Chat streamlines communication by unifying customer interactions across multiple channels into a single, consistent interface.

Live Chat: Provide real-time assistance to website visitors, enhancing engagement and satisfaction.
WhatsApp: Offer direct support via WhatsApp, allowing users to connect instantly and clarify their queries.
Facebook: Interact with users through your Facebook page, whether via direct messages and comments.
Instagram: Respond to messages and resolve doubts effectively through your Instagram page.
SMS Integration: Communicate via SMS powered by Twilio for fast and reliable connectivity.
Telegram Support: Allows customers to connect with support via Telegram.

For Agents

Productivity

Visitor Insights

Notification & Mobile App

Productivity

Empower your team for personalized and timely support. Deliver effective support with these tools:

All-in-One View: Access all past interactions in a single view for context-aware support.
Canned Responses: Use templates for quick, consistent replies.
Live Availability: Engage customers at the right moment.
File Sharing: Share files and links seamlessly.
AI-Assisted Responses: Compose messages faster with AI suggestions.
Language Translation: Communicate with better fluency across multiple languages.
Conversation Search: Find chats quickly for efficient responses.
Conversation Filtering: Easily locate specific chats by applying filters such as status, assigned agent, department, or tags, etc.
Custom Chat Views: Save frequently used filters as personalized chat views for quick and convenient access to relevant conversations.

Visitor Insights

Gain valuable audience insights with detailed visitor information:

Live Page Tracking: Monitor visitor interests in real time.
Recent Chats Tickets: Access history for personalized support for quick resolutions.
Browser Info: Tailor experiences based on browser details.
Location: Enhance engagement and security over visitors’ locations.
Contact Notes: Managers and supervisors can analyze trends and improve interactions.
Modify Chat Requester: Agents can update the requester in active chats.
Manage Chat Participants: Users can add participants via email replies. Also, agents can add participants based on user’s request.

Notification & Mobile App

BoldDesk Live Chat keeps you connected with real-time notifications:

In-App: Stay updated within the portal.
Push: Get instant device alerts.
Email: Offline agents receive email notifications.
Mobile App: Stay connected with customers on the move—respond, assign, and resolve chats from your phone.

For Support Leads

Security and Permissions

Customize Fields as You Need

Workflow

Insights and Reports

Customer Satisfaction (CSAT)

Security and Permissions

BoldDesk Live Chat ensures platform security and streamlined operations with its features to maintain a secure, efficient, and organized support system.

IP Blocking: Restrict unauthorized access by blocking specific IPs.
Agent Permissions: Control agent roles and actions for secure workflows.
Contact Groups: Organize contacts for faster communication.
Trusted Domains: Allow communication only from specified domains.

Customize Fields as You Need

Chat conversations now support customizable fields for seamless data collection, with advanced settings for improved efficiency:

Field Display: Dynamically show or hide fields based on conditions to keep forms concise.
Field Dependency: Link fields (e.g., Country > State > City) for precise data collection.

Workflow

Streamline support with automation tools:

Business Hours: Set global schedules for seamless support within operational hours.
Holiday Calendars: Integrate holiday lists to ensure SLA compliance.
Workflow: Automate actions and processes to enhance efficiency.

Insights and Reports

Streamline tracking with Live Chat’s advanced reports. Optimize support with actionable insights:

Insights Tab: Track chat statuses, response times, and chat assignments.
Support Monitoring: Track ticket statuses and response times.
Support Traffic: Analyze trends to allocate resources effectively.
Performance Metrics: Evaluate agent or group performance.
Customer Feedback: Monitor satisfaction levels for improvement.

Customer Satisfaction (CSAT)

Measure satisfaction and identify improvements with customizable surveys. Integrate across platforms (e.g., websites, WhatsApp, Facebook). Use goal-aligned questions, 5-point ratings, and follow-ups for deeper insights.

Bring all your channels together in one place

Unify every customer interaction in a single platform, enabling your team to work more efficiently and providing your customers with a smooth, consistent experience.

Live Chat

Facebook + Comments

Voice

Instagram

SMS

Live Chat

Facebook + Comments

Voice

Instagram

SMS

Stay Connected Wherever You Are With Our Mobile App

Download our iOS or Android app to manage your conversations on the move. Easily receive and respond to messages across all channels using the app.

What Our Customers Say

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.

"A Solution That Professionalizes Customer Service in Minutes"

Carlos Rafael R.

"Complete platform for ticket management"

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

Harsha R.

Frequently Asked Questions

What is live chat software?

Live chat software is a tool that allows businesses to communicate with website visitors in real time through a chat interface. It helps provide instant support, answer questions, and enhance customer engagement.

How does live chat software work?

Live chat software integrates with your website or application, displaying a chat widget where visitors can send messages. Agents or automated bots respond in real-time to assist users.

How hard is it to migrate from my current tool to new live chat software?

Migrating to new live chat software is typically easy and hassle-free. Most platforms offer dedicated support to help with the migration process, ensuring that your chat histories and customer data are safely transferred and integrated into the new system with minimal disruption.

What makes BoldDesk live chat the best option for small businesses?

The BoldDesk live chat is designed to be affordable, intuitive, and scalable, making it the ideal choice for small businesses. With all the essential features to provide high-quality customer support, BoldDesk offers an excellent solution that fits within most budgets. The BoldDesk for Startups program also allows small businesses to get started without any upfront costs.

How do I customize the BoldDesk live chat widget on my website?

To customize the live chat widget on your website, simply access the customization options in BoldDesk. You can adjust the widget’s appearance, including colors, text, and branding, to match your website’s design. Once you save the settings, the customized live chat widget will appear on your site.

Can Support Teams Use BoldDesk Live Chat on Mobile Devices?

Yes, the BoldDesk live chat is fully mobile-friendly. You can manage chats and provide support from any mobile device, allowing you to stay connected and responsive even when you’re on the go.

What is Omnichannel support in the BoldDesk live chat?

The Omnichannel support allows you to centralize customer communication across multiple online messaging platforms. For example, you can connect your WhatsApp, Facebook Messenger, Instagram, Telegram, and Twilio accounts so that all the messages from them appear in your BoldDesk live chat.

Can I use BoldDesk live chat software for free?

No, the BoldDesk live chat software is a commercial product. However, we offer a free startup program specifically designed for small businesses and startups. If you meet the eligibility requirements, you can apply to receive premium features at no cost.

Can the BoldDesk live chat be used for e-commerce websites?

Yes, the BoldDesk live chat tool is an excellent choice for e-commerce websites. BoldDesk live chat helps businesses provide instant customer support, streamline order tracking, and offer personalized product recommendations. Its features, such as chat automation and CRM integration, enable e-commerce businesses to engage with customers effectively. With mobile support and customizable chat widgets, BoldDesk aid in creating a seamless shopping experience for your customers, making it the perfect solution for your e-commerce needs.

PRICING

Flexible Plans, Clear Pricing

Find the perfect plan for your business—no hidden costs or surprises.

Agent-Based
For small businesses

Unlimited Agents
For larger businesses

Agent-Based
For small businesses

Unlimited Agents
For larger businesses

Choose the number of customer tickets per month 500 Tickets

500 1500 2500 3500 4500 6000 8000 10000 More

Essential

Talk to us

$0.00 ^/month _{$0.00 billed yearly}

0 tickets/year
$0.3 per overage ticket

Includes these features:

Pro

Talk to us

$0.00 ^/month _{$0.00 billed yearly}

0 tickets/year
$0.4 per overage ticket

All Essential features, plus:

Business

Talk to us

$0.00 ^/month _{$0.00 billed yearly}

0 tickets/year
$0.5 per overage ticket

Scalable pricing model tailored for your team

All Pro features, plus:

Ticket approvals
AI Agents
Generative AI Search
Agent shifts
Custom Dashboard
Scheduled reports
Activity/task management
Multibrand help desk

Usage	Essential	Pro	Business
No. of Agents	Unlimited	Unlimited	Unlimited
No. of contacts/end users	Unlimited	Unlimited	Unlimited
Tickets	0	0	0
Ticket overage fee	$0.3/ticket	$0.4/ticket	$0.5/ticket
Chat conversations	–	0	0
Chat conversation overage fee	–	$0.4/chat	$0.5/chat
Activities/tasks	–	–	0

Essential

Talk to us

$0.00 ^{/flat fee} _/month

0 tickets/month
$0.3 per overage ticket

Includes these features:

Pro

Talk to us

$0.00 ^{/flat fee} _/month

0 tickets/month
$0.4 per overage ticket

All Essential features, plus:

Business

Talk to us

$0.00 ^{/flat fee} _/month

0 tickets/month
$0.5 per overage ticket

Scalable pricing model tailored for your team

All Pro features, plus:

Ticket approvals
AI Agents
Generative AI Search
Agent shifts
Custom Dashboard
Scheduled reports
Activity/task management
Multibrand help desk

Usage	Essential	Pro	Business
No. of Agents	Unlimited	Unlimited	Unlimited
No. of contacts/end users	Unlimited	Unlimited	Unlimited
Tickets	0	0	0
Ticket overage fee	$0.3/ticket	$0.4/ticket	$0.5/ticket
Chat conversations	–	0	0
Chat conversation overage fee	–	$0.4/chat	$0.5/chat
Activities/tasks	–	–	0

Show More Features

Recent Activities in Live Chat Tutorials and Blogs

Get the latest insights on customer service chat software with expert articles and tutorials. Explore best practices, highlighted features, and industry trends to enhance your chat support experience.

Test out all the features of BoldDesk

Live Chat SoftwareInstant, AI-Powered Live Chat for Seamless Customer Support

Trusted by companies of all sizes

WHY BOLDDESK LIVE CHAT?

Engage, Support, and Delight Your Customers

Multiple Messaging Channels

CSAT Feedback Collection

Real-Time Insights

Smart Automations & Security

AI Agent

Custom Branding

QUICK AND EASY INTEGRATION

Integrate Live Chat Within 5 Minutes!

Start Your Free Trial

Install on Your Website

Go Live

Start Your Free Trial

Install on Your Website

Go Live

Connect Real-Time With Anyone, Anywhere

Empower Customer Conversations with BoldDesk Live Chat Features

For Customers

Chat Widget

Notifications

Multiple Messaging Channels

For Agents

Productivity

Visitor Insights

Notification & Mobile App

For Support Leads

Security and Permissions

Customize Fields as You Need

Workflow

Insights and Reports

Customer Satisfaction (CSAT)

Bring all your channels together in one place

Stay Connected Wherever You Are With Our Mobile App

What Our Customers Say

Your Success Never Sleeps: BoldDesk’s Always-On Support Partner

Frequently Asked Questions

PRICING

Flexible Plans, Clear Pricing

Scale

Momentum

Enterprise

Scale

Additional agents at $18/mo

Momentum

Additional agents at $40/mo

Enterprise

Additional agents at $60/mo

Essential

Pro

Business

Essential

Pro

Business

Scalable pricing model tailored for your team

Recent Activities in Live Chat Tutorials and Blogs

Start your 15-day free trial with instant access