Webinar  Faster Support, Happier Customers: Automate Your Help Desk to Drive Small Business Growth. Thursday, February 27th, 10:00 AM ET  SIGN UP NOW arrow-yellow-color

Claim Your Free Account

back Back to Categories

Category :

For which status ticket won’t breach SLA and escalate?

If a ticket status belongs to “Close” (Solved/Closed) or “Hold” Category status. SLA timer will be paused and the ticket won’t be escalated.

Recent Posts

Up arrow icon