If a ticket status belongs to “Close” (Solved/Closed) or “Hold” Category status. SLA timer will be paused and the ticket won’t be escalated.
What's New Explore the new updates and features of BoldDesk in our November release. November 2024 product updates
If a ticket status belongs to “Close” (Solved/Closed) or “Hold” Category status. SLA timer will be paused and the ticket won’t be escalated.
Product
Features
Use cases
Use cases
Alternatives
Resources
Company
Top Customer Service Solutions