What's New Explore the new updates and features of BoldDesk in our November release. Learn more

Back toPrivate or Internal Tickets Categories

Category : Private or Internal Tickets

Will the customer receive an email if I add a customer or contact email address in CC in a private ticket?

An email notification for any case will not be sent to the customer/contact for a private ticket.

Recent Posts

What is BoldDesk account URL?

Can I use a custom domain account for the mobile app?

Does deep/universal linking work for custom domains?

What is a Help Desk Software?

Is there a limit on BoldDesk’s outbound emails?