Yes, @mentioning done by an agent in the ticket public reply/notes will add a user in a watch list and they will receive email notifications as like watchers.
Webinar 40% Ticket Deflection in 90 Days: A Playbook That Actually Works. Tuesday, December 16th, 10:00 AM ET SIGN UP NOW
Automated AI support — 70% faster resolutions
Yes, @mentioning done by an agent in the ticket public reply/notes will add a user in a watch list and they will receive email notifications as like watchers.
Product
Features
Use cases
Alternatives
Resources
Company
Free Tools
Use Cases
Use Cases
Alternatives
