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Category : Email Based Ticketing

Can we include the Agent’s name in the display name of the notification email?

Yes, BoldDesk allows you to send personalized emails by including the Agent’s name in the email display name. However, the email address remains the same, and the agent’s email address is not revealed.

To enable this option, go to Admin > Support Emails > Configuration Tab and check the Use Agent names in ticket replies box.

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