Webinar Faster Support, Happier Customers: Automate Your Help Desk to Drive Small Business Growth. Thursday, February 27th, 10:00 AM ET SIGN UP NOW

Back toTickets Categories

Category : Tickets

How can I temporarily pause an SLA for the particular ticket to prevent breaches/escalations?

The ticket can be moved to the Hold status. This will temporarily pause the SLA timer and prevent it from being escalated.

Recent Posts

What is BoldDesk account URL?

Can I use a custom domain account for the mobile app?

Does deep/universal linking work for custom domains?

What is a Help Desk Software?

Is there a limit on BoldDesk’s outbound emails?