The Black Friday sale is on! Enjoy 10% off all plans. Get the deal now

Back toTickets Categories

Category : Tickets

While using @mention in ticket reply/note the particular user is not showing in suggestions?

Only Active agents can be @mentioned. Customer/Contact cannot be @mentioned.

Recent Posts

What is BoldDesk account URL?

Can I use a custom domain account for the mobile app?

Does deep/universal linking work for custom domains?

What is a Help Desk Software?

Is there a limit on BoldDesk’s outbound emails?