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Mobile Help Desk
A help desk in your pocket! With the BoldDesk mobile help desk app, you can serve your customers from anywhere.
With a mobile help desk, you can receive notifications on your phone, access tickets, and respond to client inquiries at any time.
Even if you are not at your desk, you should respond to customers. Customers who receive prompt responses are more likely to be satisfied.
Your staff may access and update tickets from anywhere, whether they work remotely, in an office, or on-site.
With grid and table layouts, the ticket list page is designed to be modern, user-friendly, and intuitive.
Use robust, advanced search filters to locate tickets (including custom fields).
Respond to tickets quickly with frequently used saved response templates.
Private notes enable agents to collaborate with teams for internal communication that is not visible to customers.
The ticket layout view allows users to customize and visualize the ticket listing.
Cloning a ticket allows you to create a duplicate ticket by copying ticket metadata information from an existing ticket.
BoldDesk can automatically identify spam emails and move them to a separate view for further review.
Save tickets or messages for future use.
Correct any mistake in the message updated to the customer.
Delete public messages associated with a ticket update.
Using the link ticket feature, you can link a ticket with another ticket. Use this feature to link related or child tickets to split larger tickets.
Connect tickets that are related.
Connect child and parent tickets.
Link related contacts to a ticket for internal reference.
Link external web URLs to a ticket.
Several metrics related to a ticket can be viewed in the ticket’s insights section.
Record any changes done in ticket activity. Using the Ticket History tab, you can view change logs for auditing.
Field value changes are recorded.
Changes brought about by automation.
Alterations in response and resolution due dates and SLA breach logs.
Agents can record the amount of time they spend on each ticket.
Billable and non-billable hours can be recorded.
A Worklog report is available in the reports module and allows to view consolidated logs of agent time spent.
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