Only agents have an option to create private/internal tickets using Agent Portal. At the time of ticket creation, enable the “Mark ticket as private” checkbox.
What's New Explore the new updates and features of BoldDesk in our November release. November 2024 product updates
Back toPrivate or Internal Tickets Categories
Category : Private or Internal Tickets
Only agents have an option to create private/internal tickets using Agent Portal. At the time of ticket creation, enable the “Mark ticket as private” checkbox.
Product
Features
Use cases
Use cases
Alternatives
Resources
Company
Top Customer Service Solutions