Your Help Desk, Inside Microsoft Teams
Microsoft Teams Help Desk Software That Resolves Tickets Faster
Create, respond to, and resolve tickets without leaving Microsoft Teams, helping your team stay focused and close issues faster.
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15-day free trial
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No credit card required
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See it live in 20 minutes
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No credit card required
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15-day free trial
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See it live in 20 minutes
Trusted by Companies of all Sizes
Backed by Syncfusion
41K+
Companies worldwide
25+
Years in business
80%
of the Fortune 500 use Syncfusion software
3M+
Tickets Migrated
Free
Migration & Onboarding
SOC 2, GDPR & HIPAA
Compliant
99.9%
Uptime SLA
Why Connect Teams + BoldDesk
Better Support, Right Where Your Team Works
What changes for your team once tickets and conversations share the same space.
Never Make Agents Switch Tools Again
Agents manage and respond to customer requests directly from Microsoft Teams, without switching to another tool.
Resolve Issues Faster
Keeping conversations and ticket updates in one place cuts delays and unnecessary back-and-forth.
Route Requests to the Right Team Instantly
Customer requests reach the right support team immediately, so work starts sooner.
Get Answers Without Chasing People Down
Bring engineering, finance, HR, or any other team into the conversation without anyone changing how they work.
Keep Every Conversation Connected
Replies, updates, and discussions stay linked to the ticket, so context is never lost.
Keep Replies Threaded, Not Scattered
Every ticket update posts as a threaded reply in Teams, so long conversations stay organized and easy to follow.
BoldDesk Inside Microsoft Teams
Keep Support Work Moving Without Leaving Microsoft Teams
See how BoldDesk integrates seamlessly into your team's daily workflow.
Create Tickets from Teams
Convert any Teams message, channel post, or direct message into a ticket, or create a new ticket directly from Teams. Add rich text, tables, and images to provide agents with complete context.
Two-Way Status Sync
Reply, add a private note, or change priority and status right from the Teams thread. Every update reflects in BoldDesk instantly, and updates made in BoldDesk show right back in the thread.
Real-Time Notifications
Get instant notifications when tickets are created, escalated, or reassigned. Updates appear directly in Teams channels, with threaded conversations that keep discussions organized.
Customized Notifications
Control who gets notified by configuring alerts for specific chats and channels. Use conditions like brand, category, priority, or status to deliver relevant updates to the right teams.
Side Threads
Get Answers From Other Teams, Without Leaving the Ticket
Not every ticket can be solved by support alone. Side threads let agents loop in other teams through Microsoft Teams and get answers faster.
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Collaborate Without Leaving the Ticket— start a Teams thread in one click, right from the ticket, with no app-switching required.
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Loop in the Right People, Instantly— pull engineering, billing, or any other team into the conversation over Microsoft Teams, complete with attached files and @mentions so they have full context from the start.
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One Thread, Always in View— the Teams conversation stays synced with the side thread in real time, so anyone on the ticket sees the complete discussion without ever having to open Teams.
Stop Juggling Tools — Let Your Stack Work Together
BoldDesk works with the tools you already use — like Slack, Zoom, and Salesforce — to streamline workflows, improve communication, and boost team productivity.
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Connect Slack, Zoom, and Salesforce so support work reaches the tools your team already uses.
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Build anything else on documented REST APIs and webhooks — included on every plan, no upgrade required.
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Fit tickets into your existing workflow across email, live chat, and Microsoft Teams instead of rebuilding around the help desk.
Everything You Just Saw? It's all in One Plan.
Stop paying more to unlock features you already need. Every team gets the complete platform from day one — whether you're 5 agents or 1,000.
Starter
Growth
Pro
Enterprise
Just BoldDesk.
Just BoldDesk.BoldDesk (All Inclusive)
Every feature, for every team size - from 5 agents to 1000+.
$99
for 5 agents
/ month. Billed yearly
/ month. Billed yearly
| Number of Agents | Monthly (yearly billing) |
AI Credits
(Included for first 3 months)
|
|---|---|---|
| 5 |
$99
/ month
$1,188 billed yearly
≈ $20 / agent
|
500
credits / month
|
| 25 |
$349
/ month
$4,188 billed yearly
≈ $14 / agent
|
1,500
credits / month
|
| 50 |
$499
/ month
$5,988 billed yearly
≈ $10 / agent
|
2,000
credits / month
|
| 100 |
$999
/ month
$11,988 billed yearly
≈ $10 / agent
|
3,000
credits / month
|
EVERYTHING INCLUDED
- Omnichannel ticketing: Email, Chat, WhatsApp, Social, Voice: 10+ channels
- Workflow automation & SLA management
- Knowledge base & customer portal
- AI Copilot & AI Agents: Flat published rates, never per-resolution fees; starter credits in every plan
- Custom roles, SSO/SAML, audit logs: No "enterprise tier" required
- Advanced reports & custom dashboards
- Free expert migration & guided onboarding
Teams switching from Zendesk or Freshdesk typically save
up to 70%
What Would Your Team Pay?
Agents costs only, billed yearly — before the incumbent's AI resolution fees and tier upgrades are added.
BoldDesk (all-inclusive)
Plan for 100 agents
$999
monthly
Zendesk Suite Professional 
$11,500
monthly. Billed yearly
Freshdesk Enterprise
$11,900
monthly. Billed yearly
Zendesk and Freshdesk pricing was cross-checked against zendesk.com/pricing and freshworks.com/freshdesk/omni/pricing (current as of July 2026). BoldDesk pricing is based on rates published at bolddesk.com/pricing.
Don't Take Our Word For It
Here are a few kind words from some of our happy customers.
Free Migration & Onboarding
The Zero-Risk Switch from Any Help Desk Vendor
Free expert migration from Zendesk, Freshdesk, or your in-house system. Verify everything in a live sandbox before your team switches. BoldDesk stays free until your current contract ends, and most teams are live in weeks.
Free expert-led migration
Tickets, contacts, knowledge base, and automations, rebuilt so your rules work from day one.
Review in a live sandbox
Verify everything before your team switches over. Nothing changes until you say so.
Free until your contract ends
Switch before renewal without paying for two help desks.
Guided onboarding on every plan
Most teams are productive within hours of go-live.
Secure, expert-led migration
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3M+ tickets migrated
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Up to 70% Savings vs Zendesk
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G2 Leader Fastest Implementation
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30 Day Money-Back Guarantee
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Enterprise Grade Security
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99.9% Uptime SLA
Security & Compliance
Enterprise-Grade Security and Compliance
Protect customer data with secure infrastructure, compliance-ready controls, and enterprise-grade access management.
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SOC 2 & GDPR compliant
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AES-256 encrypted infrastructure
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SSO and IP restrictions
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Role-based access control and audit logs
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HIPAA-ready workflows
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Secure cloud architecture
Frequently Asked Questions
Questions About The Integration
Yes, agents can create tickets directly from Teams chats, channel posts, and direct messages.
Yes, ticket updates are posted as threaded replies to keep discussions organized and contextual.
Inline images are supported in ticket descriptions, but file attachments are not currently supported.
Yes, multiple teams can collaborate on ticket discussions and updates directly within Teams.
The Teams integration is currently available only for agents.
Yes, notification rules can be customized using filters such as brand, category, priority, and status.
Ticket notifications are delivered in real time to designated Teams chats and channels.
Get Started
Bring Your Help Desk Into Microsoft Teams
Set up the integration in minutes and start resolving tickets where your team already talks.
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No Credit Card Required
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Easy Setup
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Live in Under 15 Minutes
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Two-Way Teams Sync
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No Feature Paywalls
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No Forced Upgrades
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Free Migration
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No Credit Card Required
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Cancel Anytime