What's New Explore the new updates and features of BoldDesk in our November release. November 2024 product updates

BoldDesk + Microsoft Teams Integration

Connect with Microsoft Teams and notify a message in a chat and channel.

Why you should integrate Microsoft Teams with BoldDesk

Create ticket from Microsoft Teams

Create a ticket in a Teams channel or chat.
Format the ticket description with text formatting, tables, and images.
Organize data in ticket descriptions with table support for issues needing detailed information.
Create tickets for customers to log and track issues efficiently, even if reported through different channels.

Keep up-to-date with live notifications

Enable real-time alerts for ticket events to be informed.
Receive threaded message notifications to keep context within the ticket conversation.
Easily track ticket status and progress in Microsoft Teams.
Notify assignee directly of ticket information.

Two-way sync between Microsoft Teams and BoldDesk

Respond to a ticket through the Teams platform by providing a detailed and professional reply.
Create a public note on the Teams platform for all team members to view and reference.
Add a private note to a ticket within Microsoft Teams for internal use.
Modify the attributes of the ticket, such as its priority level and current status.

Customize notifications based on specific criteria

Customize notification settings for individual chats and channels.
Allow users to filter notifications based on brand affiliation.
Receive updates related to specific categories of interest.
Implement status update alerts to keep users informed.
Ensure the delivery of pertinent information by tailoring notifications to user preferences.

For more information on how to get started with the Microsoft Teams integration

Installation of Microsoft Team Integration app

Configure the Microsoft Teams channel notifications

TEST OUT ALL THE FEATURES OF BOLDDESK

Start your 15-day free trial with instant access