What's New Explore the new updates and features of BoldDesk in our November release. Learn more
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As a startup, your primary goal is to gain customer loyalty. Providing a seamless customer support experience is critical. This is where help desk software like BoldDesk comes in handy for performing a wide range of customer support activities. It can:
A unified interface through which your agents can handle support requests from multiple sources:
Effectively collaborate with your internal teams on a ticket by using these features:
Save frequently used responses as templates to respond quickly to frequently asked questions.
Organize and manage your tickets.
Use advanced filters to view a subset of tickets and save them as views for future use.
Various fields are available to sort tickets based on preferences.
This view allows you to quickly navigate and review tickets.
Quick actions allows user to edit ticket properties inline.
Several prebuilt reports and dashboards are included:
You might also like these features.
Classify tickets for support, sales, marketing, and more.
Connect tickets using a parent-child relationship, related tickets, or external web links.
Record the amount of time spent on each ticket with the worklog feature.
Add custom fields to ticket forms in order to collect additional information.
Change the portal's support address to support.yourcompany.com by mapping custom domains.
Customize the support portal with your company logo, colors, and login options.
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