The Black Friday sale is on! Enjoy 10% off all plans.  Get the deal now

Claim Your Free Account

Free Help Desk Software for Startups

Apply to the BoldDesk for Startups program to get 10 free agent accounts for a year. Make it easy to assist your consumers today!

Click here

Why do you need help desk software for your startup?

As a startup, your primary goal is to gain customer loyalty. Providing a seamless customer support experience is critical. This is where help desk software like BoldDesk comes in handy for performing a wide range of customer support activities. It can:

  • Make dealing with support requests a breeze for your team
  • Assist you in keeping customer information in one place
  • Reduce the hassle of dealing with support requests sent via email by converting them to tickets
  • Save you time by automating repetitive tasks
  • Help you prioritize and organize customer requests in one location, increasing productivity
  • Assist you in making data-driven decisions with built-in analytics and reporting
Omnichannel Ticketing

Omnichannel ticketing

A unified interface through which your agents can handle support requests from multiple sources:

  • Convert email requests into tickets.
  • Integrate help widgets and web forms to collect data and convert it to tickets.
  • Create tickets from any source using REST APIs.
  • Create a ticket for phone requests received on behalf of the customer.
Learn more right arrow icon

Internal collaboration

Effectively collaborate with your internal teams on a ticket by using these features:

  • Begin side conversations on a ticket with internal team members by using private notes.
  • Include other team members in tickets using @mentions.
  • Add internal team members as watchers to tickets so they receive email alerts and stay up to date.
Internal Collaboration

Productivity features

Canned response

Canned responses

Save frequently used responses as templates to respond quickly to frequently asked questions.

Tagging

Organize and manage your tickets.

Advanced Filters

Advanced filters

Use advanced filters to view a subset of tickets and save them as views for future use.

Ticketing sorting

Ticket sorting

Various fields are available to sort tickets based on preferences.

Quick preview

Quick preview

This view allows you to quickly navigate and review tickets.

Quick Actions

Quick actions

Quick actions allows user to edit ticket properties inline.

Contact Module as a Mini CRM

Contact module as a mini CRM

  • Organize your customer information in the contact module.
  • Using the contact group feature, customers can be grouped by company.
  • Keep meeting notes or additional customer information in the notes section.
  • View all tickets created by a customer or a company from their profile.
Learn more right arrow icon

Automations

  • Use auto assignment to route tickets to the appropriate agent.
  • Decrease response times by automating SLA policies.
  • Send surveys to customers to gauge their satisfaction with the service provided.
  • Use create ticket, update ticket, and time triggers to automate workflows.
Learn more right arrow icon
Automations
Reports & Analytics

Reports and analytics

Several prebuilt reports and dashboards are included:

  • The support monitoring dashboard is the only dashboard you need for tracking your support team’s performance.
  • The support traffic dashboard tracks the inflow of tickets.
  • Satisfaction reports can be used to analyze customer feedback and CSAT scores.
  • The SLA dashboard tracks SLA performance.
Learn more right arrow icon

Integrations

  • Integrate with several third-party apps using Zapier.
  • Use Jira or Salesforce integration to sideload information into tickets.
  • Use webhooks to collect real-time data that you can later integrate into your internal apps.
  • Use the REST API to pull data and integrate it with your internal apps.
  • Connect to any external web application for side loading context data in tickets using custom apps.
Learn more right arrow icon
Integration

We're not done yet!

You might also like these features.

Ticket categorization

Classify tickets for support, sales, marketing, and more.

Ticket linking

Connect tickets using a parent-child relationship, related tickets, or external web links.

Time tracking

Record the amount of time spent on each ticket with the worklog feature.

Custom fields

Add custom fields to ticket forms in order to collect additional information.

Custom domains

Change the portal's support address to support.yourcompany.com by mapping custom domains.

White labelling

Customize the support portal with your company logo, colors, and login options.

100+ more features right arrow icon

TEST OUT ALL THE FEATURES OF BOLDDESK

Start your 15-day free trial with instant access


  • No credit card required
  • Easy setup

Top Customer Service Solutions

Customer Service Software

Help Desk Software

Live Chat Software

Help Desk Ticketing System

Email Ticketing System

Knowledge Base Software

Shared Inbox

Customer Service Software

Help Desk Software

Live Chat Software

Help Desk Ticketing System

Email Ticketing System

Knowledge Base Software

Shared Inbox

Customer Service Software

Help Desk Software

Live Chat Software

Help Desk Ticketing System

Email Ticketing System

Knowledge Base Software

Shared Inbox

Up arrow icon