BoldDesk + Jira Integration

Sync Jira issues with BoldDesk tickets to keep up with the latest information.

Try For Free
Book Free Demo
Illustration of hands joining BoldDesk and Jira puzzle pieces to represent seamless syncing between tickets and issues.
Illustration of an agent managing support tickets on a laptop while Jira integration helps track and organize issue updates.

Need for Jira integration

By integrating Jira issues with tickets, support teams and product developers can work together to track and resolve issues, obtain real-time visibility into product development, and stay informed on how issues are being resolved.

Link and unlink Jira issues

Linking helps support teams stay up-to-date with the status of customer-reported issues. Link tickets with existing Jira issues by searching for the issue key, which allows you to access issue details within BoldDesk®. Also, agents can attach files to the linked Jira issue.

You can also choose which Jira projects' issues to link when installing the app. Unlink the issues if you don't want to sync data.

Illustration of a user linking a BoldDesk interface with a Jira issue to show seamless connection between both systems.
Illustration of a user managing BoldDesk and Jira screens with automated syncing and ticket workflows shown in action.

Creating Jira issues from BoldDesk®

Jira issues can be created from BoldDesk® and automatically linked to tickets. During creation, agents can include existing ticket attachments so that developers have all the context they need to resolve issues fast. These linked issues can be seen on the ticket detail page.

View Jira issue details in BoldDesk

Customize Jira issue fields to appear in support tickets, including:

  • System fields (Summary, Issue Type, Priority, Assignee, Status, Resolution, etc.)
  • Custom fields

To access and view real-time information without leaving the help desk, agents can move to the Jira issue by clicking the issue key.

Illustration showing a user viewing Jira issue information within the BoldDesk interface to ensure consistent updates.
Illustration of a user working in BoldDesk while Jira syncs ticket updates through the cloud to keep both systems aligned.

Synchronize Jira issues with support tickets

When you link a ticket to a Jira issue, you can automatically synchronize the following items:

  • Status
  • Custom fields
  • Comments
  • Status
  • Custom fields
  • Comments

Every change in BoldDesk is synchronized with Jira, and vice versa, generating a notification email. You can configure bidirectional or unidirectional synchronization between both products.

Handling Jira integration failures

A failure message is logged, and 20 retry attempts are made. If the connection fails 20 times continuously, the integration will be deactivated, and a failure notification email will automatically be sent. You can look through the failure logs to figure out what went wrong.

Illustration of a Jira‑themed rocket crashing near a user, representing integration issues and important alert notifications.

For more information on how to get started with the Jira integration

How to configure Jira
Using your Jira integration
Test out all the features of BoldDesk

Start your 15-day free trial with instant access

  • No credit card required
  • Easy setup
  • 80% AI Agent Automation
  • 100+ Rich Features
  • No credit card required
  • Easy setup
  • 80% AI Agent Automation
  • 100+ Rich Features
Try For Free
Help desk software interface showing ticket updates with multi-channel icons for Facebook, WhatsApp, and Slack.