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BoldDesk + Aircall Integration

Manage customer calls directly from BoldDesk.

Why Integrate Aircall with BoldDesk?

  • Enhance support quality with efficient call management.
  • Simplify communication processes and boost organizational efficiency.
  • Improve customer management with real-time monitoring capabilities.

Make and Receive Calls from BoldDesk

  • Agents can directly make and receive calls within BoldDesk.
  • Seamlessly conduct conference calls with multiple clients.
  • Easily transfer calls to the appropriate teams or agents.
  • Assign multiple agents to a single IVR number for effective call handling.

Track All Your Conversations

  • Agents can access call history directly from BoldDesk.
  • Automatically generate tickets and activities for outbound, inbound, missed calls, and voicemail.
  • Agents can access complete call details, including call recording and voice messages.

Categorize Your Conversations

  • Link Aircall IVR numbers to customize your brand and categorize calls for automatic ticket creation.
  • Assign IVR numbers to specific groups or departments to speed up ticket resolution.

For more information on how to get started with the Aircall integration

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Managing of phone calls with Aircall right arrow icon

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