Email Ticketing System
Shared Inbox Software
Multi Brand Help Desk
Internal Help Desk Software
Trouble Ticketing Software
Embedded Help Widgets
Mobile Help Desk 
Effective July 28, 2024
At BoldDesk, we take data privacy and security seriously and to assist in providing functionality in its products and platform. We use third-party sub processors to help us process, store, and secure your information.
Sub-processors are third-party vendors who assist us in providing our services to you. BoldDesk engages the following sub-processors to process customer personal data on behalf of BoldDesk users. We only use sub-processors who meet our high standards for data privacy and security.
| Sub-processor | Service Provided | Purpose | Location |
| Google Cloud Platform (GCP) | Cloud Computing Services | Cloud Infrastructure hosting, Database and File Storage | United States United Kingdom (Netherlands) Australia (Sydney) India |
| Microsoft Azure | Cloud Computing Services | Azure Cosmos DB, Azure Application Insights, Azure Service Bus, Azure Vault | United States |
| Postmark | Email Service Provider | Email to ticket inbound processor | United States |
| Amazon Web Services | Email Service Provider | For sending emails | United States |
| Stripe | Payment Processing | Processing payments and managing subscriptions | United States |
| Brand SSL | SSL Service Provider | SSL certificate issuance if the customer opted for a custom domain. | United States |
| Azure Open AI | AI Services | AI functionalities (if enabled in your account) | United States |
| Sentry | Error Monitoring | Error and performance monitoring for applications | United States |
| Avalara | Tax Compliance Service | Sales tax reporting | United States |
