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BoldDesk + Exotel Integration

Track and manage phone calls as tickets. 

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How it works?

Why should integrate Exotel with BoldDesk

  • Enhance support quality with call insights and streamline communication.
  • Overall productivity can be enhanced.
  • Enhance communication workflows and support to improve customer service efficiency.

Make calls from BoldDesk

  • Agent calls customer from BoldDesk.
  • Connect with clients instantly with click-to-call.
  • Outgoing calls are automatically recorded.

Track all your conversation

  • Agents can view call history directly from BoldDesk.
  • Tickets and activities are automatically created for outbound, inbound, and missed calls.
  • Agents can manually create tickets based on call history as needed.
  • Agents can access complete call details, including call recordings.
  • Users can listen to recorded calls from BoldDesk.

Categorize your calls

  • Link Exotel number to brand and category for issue tracking.
  • Assign Exotel number to group for task resolution. 

For more information on how to get started with the Exotel integration

Installing And Configuring The Exotel App right arrow icon

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Customer Service Software

Help Desk Software

Live Chat Software

Help Desk Ticketing System

Email Ticketing System

Knowledge Base Software

Shared Inbox

Customer Service Software

Help Desk Software

Live Chat Software

Help Desk Ticketing System

Email Ticketing System

Knowledge Base Software

Shared Inbox

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