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BoldDesk + Exotel Integration

Track and manage phone calls as tickets. 

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Why should integrate Exotel with BoldDesk

  • Enhance support quality with call insights and streamline communication.
  • Overall productivity can be enhanced.
  • Enhance communication workflows and support to improve customer service efficiency.

Make calls from BoldDesk

  • Agent calls customer from BoldDesk.
  • Connect with clients instantly with click-to-call.
  • Outgoing calls are automatically recorded.

Track all your conversation

  • Agents can view call history directly from BoldDesk.
  • Tickets and activities are automatically created for outbound, inbound, and missed calls.
  • Agents can manually create tickets based on call history as needed.
  • Agents can access complete call details, including call recordings.
  • Users can listen to recorded calls from BoldDesk.

Categorize your calls

  • Link Exotel number to brand and category for issue tracking.
  • Assign Exotel number to group for task resolution. 

For more information on how to get started with the Exotel integration

Installing And Configuring The Exotel App right arrow icon

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  • Easy setup
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