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Omnichannel customer serviceConnect Every Customer Touchpoint on a Single Platform

  • Bring email, chat, social media, and more into one platform.
  • Move between channels effortlessly without losing conversation history.
  • Bring all customer interactions together and streamline collaboration across large teams.
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10 Channels Available

One Platform for Every Customer Touchpoint

Handle all customer conversations from one unified platform, whether via SMS, live chat, WhatsApp, or Facebook.

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Why choose BoldDesk omnichannel customer service?

Streamline, Centralize, and Elevate Customer Support on a Single Platform

BoldDesk omnichannel support brings every conversation—whether it’s sent via email, chat, social messages, or SMS—into one intuitive platform.

Unified communication

Manage chats, emails, social media messages, and more from a single interface.

Agent productivity

Automate ticket routing, SLAs, and repetitive tasks so your team resolves issues faster and stays focused.

Unified customer profiles

Access a complete view of each customer’s history across all channels for personalized, context-rich support.

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Quick and easy integration

Set Up Your Omnichannel Customer Service

Integrating the BoldDesk omnichannel customer service platform into your workflow is quick and easy. Unify customer interactions from multiple channels, streamline communication, and boost team productivity—all from a single, centralized platform—in three easy steps.

Step 1

Start Your Free Trial

Sign up for a free trial and log in to your BoldDesk admin portal. Get Started Now.

Step 2

Connect Your Channels

Link all your communication channels, like email, live chat, and social media to your platform. Learn How.

Step 3

Go Live

Start engaging with customers and providing exceptional support.

Step 1

Start your free trial

Sign up for a free trial and log in to your BoldDesk admin portal. Get Started Now.

Step 2

Connect your channels

Link all your communication channels, like email, live chat, and social media to your platform. Learn How.

Step 3

Go live

Start engaging with customers and providing exceptional support.

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  • No credit card required

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Be there when customers need you

Deliver Authentic, Context-rich Service across Every Channel

When support teams don’t have the full picture, customers feel ignored. BoldDesk brings all messages from email, chat, social media, and SMS into one place. Your team can understand each customer and reply with the right information at the right time.

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Support on your customers’ preferred channels

Engage Customers on Email, Chat, Social Media, SMS, and more

Customers like to reach out through different channels. By using BoldDesk, your team can reply to live chat, WhatsApp, Facebook Messenger, and SMS messages all on one platform. AI also helps by suggesting quick responses.

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Full context for every conversation

Access Complete Interaction History and AI-powered Summaries

Customers get frustrated when they have to repeat themselves. BoldDesk connects every message to the customer’s history and uses AI to give your team a summary. This helps agents quickly understand the issue and respond better.

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Seamless channel transitions

Move Between Channels Effortlessly without Losing History

Switching between channels can slow your team down. Using BoldDesk, agents can reply across different channels without losing track of the conversation. Everything stays connected, so your team can solve problems faster.

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Integrations

Connect BoldDesk with your essential tools

Microsoft Teams

Create, update, and track tickets directly within Teams, with full two-way sync between BoldDesk and Microsoft Teams.

Slack

Embed BoldDesk ticketing into your Slack workspace—send alerts, comment on tickets, and even create new support requests right from Slack channels (two way communication support under final confirmation).

In App Dialer

Make and receive voice calls natively in BoldDesk via our telephony partners:

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What Our Customers Say

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"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

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rating

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

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rating

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.
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rating

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.
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Next
rating

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

g2 image
rating

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

g2 image
rating

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.
g2 image
rating

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.
g2 deal
Previous
Next

Your Success Never Sleeps: BoldDesk’s Always-On Support Partner

  • 24/5 expert support to help you onboard and thrive.
  • Extensive documentation, tutorials, and resources.
  • Dedicated assistance for resolving issues proactively.
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  • No credit card required

Stay Connected Wherever You are with Our Mobile App

Download our iOS or Android app to manage your conversations on the move. Easily receive and respond to messages across all channels using the app.

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Frequently Asked Questions

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PRICING

Flexible Plans, Clear Pricing

Find the perfect plan for your business—no hidden costs or surprises.

Recent Activities in Omnichannel Customer Service Tutorials and Blogs

Explore expert insights and best practices for optimizing your omnichannel messaging software so you can chat with your customers across platforms. Stay updated on the latest trends to enhance your support services.

Omnichannel Customer Service: Definition and Details

by Maxwel Odhiambodot Mar 25, 2025

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Next-Level Customer Care in BoldDesk: Live Chat and Omnichannel Support for Seamless Service

by Mark Ochieng Odahdot Dec 11, 2024

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Test out all the features of BoldDesk

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