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Omnichannel customer serviceConnect Every Customer Touchpoint on a Single Platform

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Trusted by companies of all sizes

10 Channels Available

One Platform for Every Customer Touchpoint

Handle all customer conversations from one unified platform, whether via SMS, live chat, WhatsApp, or Facebook.

Why choose BoldDesk omnichannel customer service?

Streamline, Centralize, and Elevate Customer Support on a Single Platform

BoldDesk omnichannel support brings every conversation—whether it’s sent via email, chat, social messages, or SMS—into one intuitive platform.

Unified communication

Manage chats, emails, social media messages, and more from a single interface.

Agent productivity

Automate ticket routing, SLAs, and repetitive tasks so your team resolves issues faster and stays focused.

Unified customer profiles

Access a complete view of each customer’s history across all channels for personalized, context-rich support.

Quick and easy integration

Set Up Your Omnichannel Customer Service

Integrating the BoldDesk omnichannel customer service platform into your workflow is quick and easy. Unify customer interactions from multiple channels, streamline communication, and boost team productivity—all from a single, centralized platform—in three easy steps.

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Step 1

Start Your Free Trial

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BoldDesk centralized communication hub connecting WhatsApp, email, and chat messages

Step 2

Connect Your Channels

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Step 3

Go Live

Graphic showing an identification card beside a wrapped gift box, representing loyalty programs or special benefits

Step 1

Start your free trial

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BoldDesk centralized communication hub connecting WhatsApp, email, and chat messages

Step 2

Connect your channels

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Step 3

Go live

Be there when customers need you

Deliver Authentic, Context-rich Service across Every Channel

When support teams don’t have the full picture, customers feel ignored. BoldDesk brings all messages from email, chat, social media, and SMS into one place. Your team can understand each customer and reply with the right information at the right time.

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Support on your customers’ preferred channels

Engage Customers on Email, Chat, Social Media, SMS, and more

Customers like to reach out through different channels. By using BoldDesk, your team can reply to live chat, WhatsApp, Facebook Messenger, and SMS messages all on one platform. AI also helps by suggesting quick responses.

Full context for every conversation

Access Complete Interaction History and AI-powered Summaries

Customers get frustrated when they have to repeat themselves. BoldDesk connects every message to the customer’s history and uses AI to give your team a summary. This helps agents quickly understand the issue and respond better.

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Seamless channel transitions

Move Between Channels Effortlessly without Losing History

Switching between channels can slow your team down. Using BoldDesk, agents can reply across different channels without losing track of the conversation. Everything stays connected, so your team can solve problems faster.

Integrations

Connect BoldDesk with your essential tools

What Our Customers Say

Awards
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Your Success Never Sleeps: BoldDesk’s Always-On Support Partner

Stay Connected Wherever You are with Our Mobile App

Download our iOS or Android app to manage your conversations on the move. Easily receive and respond to messages across all channels using the app.

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Frequently Asked Questions

PRICING

Flexible Plans, Clear Pricing

Find the perfect plan for your business—no hidden costs or surprises.

Recent Activities in Omnichannel Customer Service Tutorials and Blogs

Explore expert insights and best practices for optimizing your omnichannel messaging software so you can chat with your customers across platforms. Stay updated on the latest trends to enhance your support services.

Test out all the features of BoldDesk

Start your 15-day free trial with instant access


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We are eager to show you the magic of BoldDesk.

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