Ticket AI Agent
AI Help Desk Software That Works Every Ticket — Analyze, Reply, Assist
BoldDesk is AI help desk software with a ticket AI agent built in. Assign it to any ticket by rule — it investigates in the background, replies from your own knowledge, or assists your team as a copilot, right inside the queue, on tickets and email-to-ticket. Flat published AI rates, never per-resolution fees.
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No credit card required
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15-day free trial
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Cancel anytime
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No credit card required
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15-day free trial
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Cancel anytime
Trusted by Companies of all Sizes
Backed by Syncfusion
41K+
Companies worldwide
25+
Years in business
80%
of the Fortune 500 use Syncfusion software
3M+
Tickets Migrated
Free
Migration & Onboarding
SOC 2, GDPR & HIPAA
Compliant
99.9%
Uptime SLA
One ticket, three ways to use AI
Pick the AI Agent Each Ticket Needs
Every automation rule can switch on one, two or all three agent types. When more than one is on, the background agent runs first and shares its findings, then the ticket AI agent replies — and the copilot stays on standby for your team.
Background
Background AI Agent
Investigates quietly and stores what it finds — root cause, ticket history, related tickets — as a private note for your team and as context the ticket agent can read. The customer is never notified.
Ticket AI
Ticket AI Agent
Handles tickets the way you choose, with a full reply, first reply, public or private note, or team-ready draft. It can use the Background AI Agent’s findings before writing.
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Update types for the ticket agent: Reply · First Reply · Private Note · Public Note · Draft ·
Assign by rule
AI Agents are Assigned to Tickets By Automation
Write a rule once — “when priority is High and group is Billing, run these agents” — and every matching ticket gets the right AI from the moment it arrives. Rules run top to bottom; the first match applies, so you order them by priority.
Where it works
Deploy the Agent On the Ticket Surface
This is the AI that works your help desk — every conversation becomes a ticket, and the agent works it in your team's inbox. However the ticket is created, the same rules and the same agents apply.
Email To Ticket
Incoming support email becomes a ticket automatically. The agent reads the whole thread, applies your policies, and replies from your own domain in your brand voice.
Looking for chat, messaging and voice? That's the Omnichannel AI Agent — this page is the agent that works inside your ticket queue.
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AI Use Case Library
Watch the AI Agent Resolve a Real Ticket, End to End
Not a scripted product tour. Every entry in the library is one real support ticket, start to finish — the customer's request, the agent's reasoning, the action it takes, and where it hands over to your team.
Build it in hours
Create the Agent, Point It At Your Knowledge, Give It Tools
No model training and no separate AI platform to wire up. Build the agent once, then attach it to as many automation rules as you need.
Create the AI Agent
Name it, set its tone and escalation rules, and define what it should never do. Build separate agents for triage, billing or Tier-1 as you like.
Add Knowledge Sources
Ground answers in content you control, so replies follow current policy.
Files
Q&A
Web Pages
Knowledge Base
Connect Tools & MCP
Let the agent look up orders, check accounts or trigger workflows through your REST APIs and MCP servers — mid-ticket, with only the scopes you grant.
Add Skills
Package reusable instructions and actions as skills the agent applies consistently across every ticket it works.
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No credit card required
Performance insights
See Exactly What Your AI is Resolving — and Where it Falls Short
Every ticket the AI touches feeds back into two views, so you know where it's earning its keep and which gap to close next. Fix the content behind a weak answer, and the next matching ticket gets it right.
Unanswered Questions
The questions your agent couldn't answer well — grouped, ranked by how often they come up, so you know which article to write first.
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“How do I change my billing cycle?”
x24
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“Do you support SSO on the Team plan?”
x17
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“Where's the data-export option?”
x11
Performance Tracking
Resolution rate, deflection, escalations and credits used over time — per agent and per automation rule — so you can prove impact and tune what's working.
68%
tickets resolved by AI
1.9s
median first response
Automation coverage
Security & Compliance
Enterprise-Grade Security and Compliance
The agent works inside the same secure infrastructure and access controls as the rest of your help desk — grounded in your content, holding only the scopes you grant.
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SOC 2 & GDPR compliant
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AES-256 encrypted infrastructure
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SSO and IP restrictions
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Role-based access control and audit logs
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HIPAA-ready workflows
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Secure cloud architecture
Don't Take Our Word For It
Support teams running BoldDesk in their own words.
The rest of the AI platform
Discover How BoldDesk AI Transforms Customer Service
This page covers the agent that works inside your ticket queue. Three more pieces work alongside it — all on the same flat published rates.
Omnichannel AI Agent
Resolve customer conversations across chat, email, messaging, and voice.
AI Copilot
Interact with AI to generate answers, write, summarize, translate, and respond faster.
Smart AI Actions
Connect APIs, MCP servers, and business tools to automate real-world tasks mid-ticket.
Skills
Create reusable instructions and actions that AI agents apply consistently to complete tasks.
Frequently Asked Questions
AI help desk software is a support platform with AI built into the ticket workflow — it reads incoming tickets, answers from your own knowledge, takes actions through your systems, and hands off to human agents when needed. BoldDesk is AI help desk software with a ticket AI agent you assign to tickets by automation rule, on flat published rates rather than per-resolution fees.
It's an AI agent that works inside your help desk on tickets — reading the ticket, deciding what will resolve it, and acting: replying from your knowledge, drafting for review, investigating in the background, or assisting the human agent. Unlike a scripted bot, it reasons through multi-step requests and escalates when your rules say it should.
Through AI Agent Automation rules. Each rule matches tickets by condition — priority, group, tag, plan, and so on — and attaches one or more agents. Rules run top to bottom and the first match applies, so you order them by priority.
The background agent investigates silently and stores findings the customer never sees. The ticket AI agent handles the ticket and posts a response — a reply, a note, or a draft. The copilot assists the assigned human on demand and never replies on its own. A single rule can switch on any combination of the three.
You choose per rule. The ticket agent's update type can be Reply, First Reply, Private Note, Public Note, or Draft — so you can let it answer directly, reply only to the first message, leave an internal note, or draft a reply for a human to review and send.
Files, Q&A pairs, public web pages, and your knowledge base. The agent answers from the content you connect, so replies stay grounded in your current policy rather than the open web.
The Unanswered Questions report groups and ranks the questions the agent couldn't handle well, so you know which article to write next. Performance tracking shows resolution rate, escalations and credits used over time, per agent and per rule.
Flat published AI rates, never per-resolution fees, with starter credits in every plan. Your cost doesn't climb just because the agent resolves more.
Put AI Help Desk Software to Work On Your Queue Today
Build an agent, point it at your help content, and set the rule that assigns it. Watch what your queue looks like once the AI takes the easy half. If it's not right, you get 100% back within 30 days.
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No credit card required
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No Feature Paywalls
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No Per-Resolution Fees
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30-Day Money-Back Guarantee
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15-Day Free Trial
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Cancel Anytime
-
No Feature Paywalls
-
No Per-Resolution Fees
-
15-Day Free Trial
-
30-Day Money-Back Guarantee
-
Cancel Anytime