BoldDesk AI
Turn Possibility into Reality with AI
Discover how BoldDesk AI empowers support teams to move faster, handle more, and deliver better experiences without burning out.
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70% of repeat engagements auto resolved
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50% reduction in first-response time
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3× faster replies
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20% rise in overall CSAT
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70% of repeat engagements auto resolved
-
3× faster replies
-
50% reduction in first-response time
-
20% rise in overall CSAT
-
70% of repeat engagements auto resolved
-
50% reduction in first-response time
-
3× faster replies
-
20% rise in overall CSAT
-
No credit card required
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Cancel anytime
Trusted by companies of all sizes
Customer Support Scenarios Powered by BoldDesk AI
How BoldDesk AI Delivers Smarter, Faster Support
- Customer: Gold-tier loyalty member
- Issue: Received a damaged product
- Request: Wants a replacement or refund
How BoldDesk AI Helps:
- AI Agent instantly identifies the customer’s loyalty status and prioritizes the ticket. It responds with empathy and offers a replacement or refund option within seconds.
- AI Actions automatically trigger backend workflows to process the refund or initiate a replacement, eliminating manual steps and reducing resolution time.
- AI Copilot understands the brand’s tone, summarizes the conversation, and suggests the most effective resolution path to the human agent
Result: Faster Resolution, Happier Customer, and a Support Team
That Loves Working With AI.
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No credit card required
How BoldDesk AI Works
Smarter Agents. Happier Customers. Support That Grows With You.
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No credit card required
Let BoldDesk AI Handle the
Heavy Lifting
Resolve up to 70% of recurring conversations using smart automation, multilingual replies, and real-time API triggers. Free up your team to focus on high-value interactions.
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Reply 3× faster with AI Copilot
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30% fewer interactions per agent
Help Agents Work Smarter,
Not Harder
BoldDesk AI delivers instant summaries, contextual suggestions, and knowledge base recommendations to help agents respond faster and more consistently.
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Custom tone.
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Multilingual replies in 30+ languages.
Track Real Impact with
AI Insights
Monitor performance with AI dashboards, including new modules for Ticket Messages and Chat SLA. See how BoldDesk AI reduces workload and boosts CSAT - all with complete visibility.
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20% average CSAT increase.
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Real-time AI usage reports.
What Powers the Transformation
Smarter Tools. Better Support. Less Effort.
BoldDesk AI empowers teams to resolve tickets, automate tasks, and deliver smarter support 24/7.
AI Agents
Your 24/7 Virtual Support Assistant
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Resolve up to 70% of customer conversations using smart automation, multilingual replies, and real-time API triggers.
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Customize response tone to match your brand and automate backend tasks like order lookups and cancellations directly within the support interface.
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Track performance with AI-enhanced dashboards for Ticket Messages and Chat SLA, using custom widgets and actionable insights.
AI Copilot
Work Smarter, Not Harder
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AI generates accurate replies with full conversation context to reduce response time and improve consistency.
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It suggests relevant knowledge base articles automatically to guide agents and customers faster.
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AI summarizes entire ticket threads instantly to help agents understand issues quickly and respond clearly.
AI Actions
Automate What Slows You Down
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Use AI to execute tasks like refunds, CRM updates, and product lookups directly from the support interface.
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Trigger external APIs, filter and format data, and embed results into replies or notifications in real time.
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Preview and test AI-driven actions before deployment to ensure smooth and reliable execution.
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No credit card required
BoldDesk AI, Built for Real Support Work
With intelligent automation, precise ticket handling, and fast response tools, BoldDesk AI takes care of the
repetitive support tasks so your team can focus on delivering exceptional customer service.
Frequently Asked Questions
BoldDesk AI features are available in the Momentum and Enterprise plans. You can enable them via the admin panel under the AI section. These features include AI Agent, AI Action, and AI Copilot.
BoldDesk AI uses Azure OpenAI services to deliver AI capabilities. Azure OpenAI and BoldDesk AI ensure that your data is not shared with any third parties, including OpenAI. Your data is exclusively used for your tenant, and we comply fully with the GDPR.
Momentum and Enterprise plans include access to BoldDesk AI features.
To generate help articles using BoldDesk AI, simply provide a topic or input related to the query. BoldDesk AI uses natural language processing to draft informative, structured, and SEO-friendly content. You can refine tone, format, and depth to match your knowledge base standards. This feature helps support teams quickly create and update help articles, improving self-service and reducing ticket volume.
Recent Resources
8 Practical Ways to Use Generative AI in Customer Service
AI Agent vs Chatbot: What’s the Difference & Why It Matters in 2025
Conversational AI for Customer Service: Types & How it Works
Imagine Cutting Ticket Volume by 30% Without Hiring More Agents
Let BoldDesk AI Do the Heavy Lifting While Your Team Shines
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80% AI Agent Automation
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100+ Rich Features
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Supports 30+ Languages
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No credit card required
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80% AI Agent Automation
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100+ Rich Features
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Supports 30+ Languages
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No credit card required
