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Customize help desk software to tailor it to your business needs.
Customize the help center for each brand to update the logo, login options, ticket layout preferences, and password policies.
Personalize the help center with your company logo, brand colors, logins, and general settings.
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Help customers to log in with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.
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Map your custom domain as part of brand-specific customization.
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Personalize your ticket by changing its layout, view, page count, and sort order.
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Create custom ticket fields to collect additional information about your support requests, with more than ten field types.
Field display conditions show and hide related fields based on the state of other form fields.
Use a field dependency to create a parent-child relationship (cascading effect) between two fields.
Go beyond the basic information about your customers and companies by using custom fields to add more information tailored to your business's needs.
Create custom contact fields to collect additional information about your customers.
Create custom contact group fields to collect additional information about a customer’s company.
Customize ticket forms to be brand specific. You can add, remove, or reorder ticket fields in a form with a different form template for each brand.
Tailor the help desk workflow to your business needs.
Ticket views create a saved filter that is predefined based on specific criteria. You can share views across the organization or with a group, or keep them private.
Create a set of permissions based on agent roles tailored to your organization's specific needs.
Create custom statuses to manage workflow associated with ticket stages.
Configure a support email address for users to send emails.
Email templates allow you to modify predefined email content.
Map your custom domain as a part of brand-specific customization.
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