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A reliable email ticketing system is crucial for managing customer support emails efficiently. Our email help desk software provides a simple yet effective solution.
An email ticketing system is a tool that converts incoming customer support inquiries sent via email into tickets and compiles them in a centralized inbox to enable support agents to track, manage, and resolve them efficiently.
An Email Ticketing System is a software tool that automates customer inquiry management through email. It saves time, improves tracking, and enhances customer satisfaction.
Incoming customer emails are automatically converted into support tickets, so your team can quickly respond to customer inquiries and track their progress.
A modern and intuitive user interface (UI) makes it easy for support agents to manage tickets, streamline workflows, and quickly access important customer information.
You can prevent spam and automated emails out of your inbox by using our built-in spam detectors. Control who can send you emails by using the settings to restrict and whitelist particular email addresses and domains.
An email ticketing system allows you to consolidate customer information in one place, making it easy for agents to access customer history, order details, and other important data when resolving customer issues.
Ensure that every email is handled by the right person with our easy-to-use auto-assignment rules. No more missed emails! You can track progress and keep everyone in the loop by including team members in the assignee and watcher lists.
Powerful automation allows you to streamline a variety of tasks, such as
Collaborate seamlessly with your team members using BoldDesk’s private notes and private tickets feature. With everything in one place, there’s no risk of missing emails or juggling multiple responses. Stay organized and streamline your customer support operations with BoldDesk.
Multilingual email templates are a great way to reach a wider audience with your customer service . By translating your email content into multiple languages, you can ensure that your message is seen and understood by people all over the world.
Allow your customers to help themselves with BoldDesk's self-service solutions. Customers can easily access frequently asked questions, knowledge base articles, and tutorials, reducing the need for direct support.
Share company policies, project and product details, or internal documentation regarding users and teams with authorized users through a secure knowledge base.
With a simple yet powerful visual editor, creating and editing help articles is now easier than ever.
Find the answers you need quickly with our intuitive category system.
Use the built-in reports and dashboard to provide meaningful, real-time data to assist you in making informed decisions about enhancing customer service.
Easily manage all of your support requests in one place, route them to the right agents, and customize the support creation forms to fit your needs.
Create dynamic, customized email notification templates to ensure a consistent and professional response across your system.
BoldDesk seamlessly integrates with your favorite tools and apps, streamlining your workflow, reducing data clutter, and increasing productivity.
Make informed decisions about your customer service with real-time data and insightful reports available on the built-in dashboard.
Secure your outbound emails with DKIM keys and protect your inbound emails with robust spam controls and email blocklist features to safeguard your business.
The Activity module allows you to create tasks, calls, and meetings. These activities can be linked to a ticket or contact, or they can stand alone.
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