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Terms Of Use

Effective April 6, 2022

This Software License Services Agreement (the “Agreement”) is a legal agreement between you (“You”, “Your”, or “Customer”) and Syncfusion, Inc., a Delaware corporation with its principal place of business located at 2501 Aerial Center Parkway, Suite 200, Morrisville, North Carolina 27560 (“Syncfusion”). If you are acting as an individual, “You”, “Your”, or “Customer” will mean that You agree to be bound by these terms; otherwise, “You”, “Your”, or “Customer” means the business or other entity for which you are obtaining the Services and the organization or entity that will be granted the rights and abide by the restrictions of the Agreement.

This Agreement is specific to BoldDesk. BoldDesk is a cloud based Solution This Agreement is specific to the Syncfusion BoldDesk, hereafter in this agreement referred to as “the Services” or “the Services”

BoldDesk is a cloud based ticketing system that helps you resolve tasks and track projects. Your right to use or access the Services  generally set forth in this Agreement. In the event that you have purchased bulk access to the Services then additional terms and conditions shall also apply which will be set forth in a Master Services Agreement, which is a separate written and signed agreement, defined below. In such cases, should there be any conflict between the terms and conditions in the Master Services Agreement, and this BoldDesk Services Agreement, then the terms of the Master Services Agreement will govern and control.

If You are agreeing to this Agreement either on behalf of Yourself or a company or other legal entity, You represent that you have the authority to bind such entity. You must also be at least eighteen (18) years old to agree to these Terms. If You do not have such authority, are not at least eighteen (18), or if You do not agree with these Terms, you may not use the Services. If You or your organization are subject to the GDPR, You also accept our Data Processing Agreement.

Carefully read all the terms and conditions of this Agreement prior to accessing, using, or otherwise engaging with the Services. For the purposes of this Agreement, the effective date of this Agreement shall be the date upon which You click the “YES” button below. If you choose to update to a later version of the software the then-current EULA will apply.

BY CLICKING THE “YES” BUTTON, YOU ARE ACCEPTING ALL OF THE TERMS OF THIS AGREEMENT AND AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT, CLICK THE “NO” BUTTON AND DO NOT DOWNLOAD, ACCESS, INSTALL, OR OTHERWISE USE THE SERVICES.

IF AFTER READING THIS AGREEMENT YOU HAVE ANY QUESTIONS ABOUT THIS AGREEMENT, PLEASE CONTACT SYNCFUSION VIA EMAIL AT SALES@SYNCFUSION.COM OR BY TELEPHONE AT [1-888-936-8638]. 

For good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged by each of the parties to this Agreement, and intending to be legally bound, the parties hereby agree as follows:

  • 1. The Basics
  1. This Agreement, and any Syncfusion posted terms as noted below, contains the entire understanding of Syncfusion and Customer and supersedes all prior written or oral communications between the parties with respect to the subject matter hereof. This Agreement does not operate as an acceptance of any conflicting terms and conditions and shall prevail over any conflicting provisions set forth in any Customer purchase order or any other instruments. By clicking the “YES” button below, Customer acknowledges that
  2. it has reviewed the terms and conditions of this Agreement and all terms incorporated by reference, and agrees to be legally bound thereby.
  3. In addition, when using the Services, you shall be subject to any posted guidelines, rules, or terms applicable to such Services, which may be posted from time to time and are subject to change. All such guidelines, rules, or terms (including without limitation the Syncfusion Data Policy, Syncfusion Privacy Policy, Syncfusion Cookie Policy, and Syncfusion Terms of Service) are hereby incorporated by reference into this Agreement; these terms can be viewed at any time at  Syncfusion may choose to offer other products or services that are governed by additional terms and conditions.
  4. Syncfusion reserves the right, at its sole discretion, to modify, discontinue, or terminate the Services or to modify this Agreement for any future versions at any time. These Terms can be viewed at any time at https://www.bolddesk.com/terms If we modify these Terms, we will provide You with modified Terms during installation of the newer version. By continuing to access or use the Services after we have presented the modified Terms, You agree to be bound by the modified Terms. If the modified Terms are not acceptable to You, You agree to immediately stop using the Services. You may continue using the old version under a valid subscription under the terms of this agreement.
  • 2. Definitions
  1. Documentation means the softcopy documentation provided by Syncfusion with the Services(s), such as softcopy user manuals and online help.
  2.  Agents shall mean those (1) any individual who has been supplied with user identification and a password to access and use the Services on behalf of your organization, or (2) any individual who has access to the Services to assign tickets
  3. Services means, collectively, the BoldDesk Cloud platform and access to any part of the Platform.
  4. Personal Data” means any information relating to an identified or identifiable natural person (“Data Subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, or an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person and/or any data considered “personal data” and/or “personally identifiable information” by any data protection or privacy law or regulation.
  5. End User means (1) any individual who has been supplied with user identification and a password to access and use the Services on behalf of your organization, or (2) any individual who has access to the Services and can interact with an assigned tickets but cannot create or assign tickets.
  • 3. Ability to Accept This Agreement.
  1. If You are agreeing to this Agreement either on behalf of Yourself or a company or other legal entity, You represent that You have the authority to bind such entity. You must also be at least eighteen (18) years old to agree to these Terms. If You do not have such authority, are not at least eighteen, or if You do not agree with these Terms, You may not use the Services. If You or your organization are subject to the GDPR, You also accept our Data Processing Agreement. Syncfusion reserves the right to request proof of age at any stage so that we can verify compliance with this paragraph. In the event that it comes to our knowledge that a person breaches this paragraph, we may prohibit and block such user from accessing and/or using the Services. You may not access and use the Services if You are a competitor of Syncfusion or Syncfusion  BoldDesk.
  • 4. Services Fee, Prices, and Payment
  1. The Services fee (“Services Fee”) is the aggregate of the monthly fees for the Services selected by Customer. Fees must be paid monthly to continue to possess, use, or access the BoldDesk site
  2. The Services Fee is a monthly fee that must be paid to continue to utilize the Services or possess the Services.
  3. All payments under this Agreement shall be made in United States dollars. Charges will be based on the specific plan chosen by the Customer.
  4. If You do not pay any monthly Service Fee covering a given period, Your account will be terminated.
  5. Payment Terms. The payments made to Syncfusion shall be made on a recurring basis, and shall be charged in accordance with Your plan. All billing cycles are renewed automatically for the same billing cycle. Fees for the current cycle are based on the prevailing rate on the first date of such cycle according to the Services selected. You expressly agree to recurring payments. You accept responsibility and understand that you will be automatically charged unless you cancel your order or the services are terminated.
  6. All Service Fees are stated, are non-refundable, and are exclusive of all taxes, levies, or duties, which are Your responsibility.
  7. We will endeavor to contact you via the email address you have provided for up to seven (7) days in the event of a failure of your chosen payment method. If payment is not received before this period passes, your Subscription will be cancelled without further notice.
  8. Withholding Taxes. If You are located in a jurisdiction which requires You to deduct or withhold taxes or other amounts from any amounts due to us, You must notify us in writing. In such a case, we reserve the right to assess the withheld amount or to increase the gross amount of the applicable payment so that, after the deduction or withholding for taxes, the net amount paid to us will not be less than the amount we would have received without the required deduction or withholding. The available payment methods and the required payment schedule are set forth in the Order Form.
  9. Payment Processing. You agree to promptly notify us of any changes to Your billing information. In case You pay with a credit card, You hereby authorize us to charge Your credit card on a recurring basis for all applicable fees and to store Your credit card information on our servers and/or on third-party payment processing providers’ servers.
  10. If You are invoiced, all amounts are payable within 30 days of receiving an invoice. Your payment may be processed through a third-party payment processing service, and additional terms may apply to such payments. We currently engage a third party for online payment processing services, and in addition to these Terms, You agree that such third-party terms and conditions shall apply to Your online payments of the Fees. We reserve the right to use other third-party payment processing services for such purposes in the future.
  • 5. Syncfusion BoldDesk
  1. Subject to: (1) the terms and conditions of this Agreement, (2) continuous payment of the monthly Services Fee, and (3) adherence to all applicable terms then for the Term of the Service Agreement Syncfusion grants each Agent access to BoldDesk, create tickets on BoldDesk, and assign tasks to End Users within BoldDesk
  2. Syncfusion grants, a nonexclusive, non-transferable, non-sub-licensable, limited license to use the Software in machine-readable, object code form, subject to the terms herein by duly authorized Agents.
  3. You must ensure you obtain a license for each Agent.
  4. End Users may use the platform but are not able to assign tickets or see other tickets than what is directly assigned to them.
  5. The Customer agrees any use outside of what is expressly agrees gives Syncfusion the right to immediately terminate the service agreement. Syncfusion retains all rights.
  6. Syncfusion does offer Standard Support to answer any general questions or concerns.
  7. You are fully responsible for how You create tickets and what data you choose to upload. You are responsible for using competent professionals who understand the security risks associated with data.
  8. In the event that, the Customer suggests, develops, creates or requests to: modify improve or create derivative works of or from the Services or any part thereof (collectively, “Improvements”), Syncfusion shall immediately and irrevocably own all right, title and interest, including any and all Intellectual Property Rights, in and to such Improvements and the Customer hereby assigns any rights (including any Intellectual Property Rights) in such Improvements to Syncfusion and agrees to secure any additional confirmations, assignments or other instruments or documents as may be necessary to vest title to any such Improvements in Syncfusion as contemplated by this article. No amount shall be payable by Syncfusion  to the Customer for the assignment of any rights in Improvements.
  • 6. Trial – 15 days
  1. If Licensee is accessing the Services the Software for the first time, solely for purposes of considering the purchase of a subscription to the Software, using the Software through the Free Trial section of Licensor’s website, or if a sales order specifies that an evaluation license is being granted thereunder, Licensor hereby grants to Licensee, and Licensee accepts, a nonexclusive, non-transferable, non-sub-licensable, limited right to use the Services, free of charge, for the purpose of evaluating whether to purchase a Software license, subject to the terms herein. Licensee may use the Software during the evaluation period for internal operations, on up to two Authorized Servers, by the Authorized Users specified upon download of the Software. The evaluation period is limited to a maximum of 15 days, unless Licensor has extended such period at 
  • 7. Restrictions 
  1. Customer acknowledges and agrees that there are additional limitations on accessing the Services.
  2. Customer acknowledges and agrees that Customer, or anyone acting on behalf of the Customer, will not reverse engineer the Services or any piece of technology or product that is incorporated into or links to the Services.
  3. You may not, and shall not, allow any individual or any third party to: (i) give, sell, rent, lease, timeshare, sublicense, disclose, publish, assign, market, display, transmit, broadcast, transfer, or distribute any portion of the Services or the Sites to any unlicensed third party, including, but not limited to, your affiliates.
  4. You may not allow any individual, entity, or third party to circumvent, disable, or otherwise interfere with security- related features of the Sites or Services or features.
  5. You will ensure no individual, entity, or third party affects the security features, decompiles or disassembles, decrypts, or attempts to derive the source code of the Services or Sites, or any components thereof.
  6. You will ensure no individual, entity, or third party copies, modifies, translates, patches, improves, alters, changes, or creates any derivative works of the Services or Sites, or any part thereof.
  7. You will ensure no Users use any robot, spider, scraper, or other automated means other than the Syncfusion provided API to access or monitor the Services or Sites for any purpose.
  8. You will ensure no individual, entity, or third party takes any action that imposes or may impose (at Syncfusion’s sole discretion) an unreasonable or disproportionately large load on the Syncfusion infrastructure or infrastructure which supports the Sites or Services.
  9. You will ensure no individual, entity, or third party interferes or attempts to interfere with the integrity or proper working of the Services or Sites, or any related activities.
  10. You will ensure no individual, entity, or third party uses any Syncfusion trademarks without our prior written consent.
  11. You will ensure no individual, entity, or third party uses the Services or Sites to develop a competing Services or product.
  12. You will ensure no individual, entity, or third party uses the Services or Sites in any unlawful manner, for any harmful, irresponsible, or inappropriate purpose, or in breach of these Terms or any terms and conditions of any third- party product or Services.
  13. You will ensure each User has the proper licenses to use mobile applications that are part of the Services, to include, but not limited to, Microsoft, Apple, Google or Android licenses. Customer acknowledges and agrees that this license does not give any right to use any other mobile Services, to include, but not limited to, Microsoft, Apple, Google or Android products or any license for any specific device.
  14. Customer acknowledges and agrees that a breach of this section is a material breach of the Agreement that will result in termination of the Agreement and all Customer licensed rights.
  15. Syncfusion reserves all rights to the Services not specifically granted herein.
  • 8. User Name and Password
  1. You must ensure that all individuals who can access the Services keep their User IDs and passwords for Syncfusion BoldDesk strictly confidential and do not share any such information with any unauthorized person. In the event You become aware of any unauthorized use, You are solely responsible for notifying Syncfusion. You are solely liable for the security of Your User Name and Password.
  2. Account Registration. You will need to register for an account for Syncfusion’s  BoldDesk Platform in order to place orders or access or view any dashboards or any Services. Any registration information that You provide to us must be accurate, current, and complete. You must also update Your information so that we may send notices, statements, and other information to You by email or through Your account. You are responsible for all actions taken through your accounts.
  • 9. Security.
  1. Customer acknowledges and agrees that use of Syncfusion’s BoldDesk Platform necessarily involves the transmission and storage of data over networks and hardware devices that are not owned, operated, or controlled by Syncfusion. Syncfusion is not responsible for any intercepted, lost, altered, stolen, or otherwise modified data that is transmitted or stored across such networks. By using the products, You accept all risks and agree Syncfusion will not have any liability for damages or equitable relief in any way.
  • 10. Data
  1. License. While using the Services, Users may transmit or store certain content, data, or information to the Services, such as numbers, statistics, figures, representations, text, and information processed through the Services, or submissions made through the support for the Services (“Data”). The devices and the methods of transmission are outside of Syncfusion’s control, and Syncfusion holds no liability in any form. Moreover, if you make a public dashboard or share a dashboard, You (or Your organization) are providing anyone with access rights to see the data. Syncfusion has no liability in any form for any Data you share through the Services.
  2. You must ensure that at all times Your use is compliant with federal, state, and local laws and regulations. When You provide us your data, You represent and warrant that (1) You have obtained all of the necessary rights, releases, and permissions to provide any and all of Your Data to Syncfusion and (2) Your data was transferred with informed consent in such a way that does not violate any law or regulation or the rights of any third party. Syncfusion assumes no responsibility or liability for any of Your data, and You shall be solely responsible for the consequences or results of using, disclosing, storing, or transmitting it.
  3. The Customer will have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness of and copyright permissions for all Customer Data. Syncfusion  will not use the Customer Data for any purpose other than to ensure performance of this Agreement or any other legitimate interest.
  4. The Customer grants Syncfusion a non-exclusive, royalty-free, worldwide, sublicensable, transferable, license to use, copy, store, modify, transmit and display the Customer Data to the extent useful or necessary to perform its obligations under the Agreement, in particular to provide the Services.
  5. Syncfusion reserves the right, but is not obliged, to review and remove any Customer Data which are deemed to be in violation with (i) the provisions of the Agreement or otherwise inappropriate, (ii) any rights of third parties, or (iii) any applicable legislation or regulation.
  6. Responsibility. You represent and warrant that You have obtained the rights to all of the rights, including intellectual property rights, subsisting in the Data submitted by You, and You have the right to provide the Data and the license granted in these Terms to use such Data as stated in this Agreement. You further agree as soon as you become aware of any unauthorized use or loss of information, You will notify Syncfusion. You agree that Syncfusion will not have any liability or owe any damages from your failure to comply with this clause.
  7. Security. Syncfusion agrees, during the Term, to implement reasonable security measures to protect Data and will, at a minimum, utilize industry standard security procedures. However, because of the nature of the Services, which combines public and private information that is conveyed over the public internet on devices outside of Syncfusion’s control, then to the maximum extent permitted by law: (i) Syncfusion shall not be held liable for any damage caused as a result of Your use of the Services, its unavailability, or any error or faults in the Services and (ii) You alone shall be responsible and liable for the maintenance and backup of all Your Data and (iii) You will be responsible for any usage or breach of any Data rule, regulation, or restriction, to include but not limited to any GDPR restriction.
  8. No data access by default for data on other servers Syncfusion will have access to data stored on our servers. Such access is limited to only those who would need access and are bound by our security protocols. Such information is encrypted. You are in full control on what you upload and should have adequate consent prior of any data subject and must ensure prior to uploading any sensitive information would not violate any applicable law in your jurisdiction. Syncfusion does not have any liability if you upload information without prior consent or afoul of any applicable law.
  9. No data transmission to Syncfusion. Syncfusion does not automatically transmit data back into our systems. We do not at any time have access to your systems unless you choose to provide such access. You remain responsible for your systems and servers.
  • 11. Misuse of the Services.
  1. You agree not to misuse the Syncfusion or help anyone else to do so. For example, you must not even try to do any of the following in connection with the Services:
      1. probe, scan, or test the vulnerability of any system or network;
      2. breach or otherwise circumvent any security or authentication measures;
      3. access, tamper with, or use non-public areas or parts of the Services, or shared areas of the Services You have not been invited to;
      4. interfere with or disrupt any user, host, or network, for example by sending a virus to, overloading, flooding, spamming, or mail-bombing any part of the Services;
      5. access, search, or create accounts for the Services by any means other than our publicly supported interfaces (for example, by “scraping” or creating accounts in bulk);
      6. send unsolicited communications, promotions, advertisements, or spam;
      7. send altered, deceptive, or false source-identifying information, including by “spoofing” or “phishing”;
      8. promote or advertise products or services other than your own without appropriate authorization;
      9. circumvent storage space limits;
      10. upload anything or any data with or relating to children;
      11. upload anything or any data with or relating to medical information;
      12. sell the Services unless specifically authorized to do so;
      13. publish or share materials that are unlawfully pornographic or indecent, or that contain extreme acts of violence;
      14. advocate bigotry or hatred against any person or group of people based on their race, religion, ethnicity, sex, gender identity, sexual preference, disability, or impairment;
      15. harass or abuse Syncfusion personnel or representatives or agents performing work on behalf of Syncfusion;
      16. violate the law in any way, including by storing, publishing, or sharing material that is fraudulent, defamatory, or misleading; or
      17. violate the privacy or infringe the rights of
      18. You acknowledge and agree Syncfusion can remove Your content submitted to it at any time at its sole discretion.
  • 12. Additional Licenses
  1. You may need to obtain additional licenses to connect the Services to a data source even in instances where Syncfusion provides a working data access framework to connect to such data sources. As an example, if You are attempting to connect to Salesforce, Syncfusion offers this functionality; however, You must have adequate Salesforce licenses. No third-party licenses are included with this agreement.
  2. You acknowledge and agree that the Services do not come with access to any data connection source or any third-party product, to include, but not limited to, any Oracle, Salesforce, Google, Microsoft, IBM, Apple, or Adobe licenses.
  3. Customer agrees that in the event of any third-party claim about any third-party licenses, Syncfusion will have no liability to the Customer in any form. Customer further agrees that Customer will fully indemnify Syncfusion in the event the third party files any claim regarding any Customer use of a third-party product in connection with the Services without Customer obtaining proper licenses.
  • 13. Title:
  1. No title to or ownership in the Services or Services is transferred to Customer. Title to and all applicable rights in patents, copyrights, trademarks, and trade secrets in the Services or Services shall remain in Syncfusion or third parties from whom Syncfusion has obtained rights to license the Services. The Services provided hereunder, including the ideas, concepts, know-how, and technology contained therein, is proprietary and confidential to Syncfusion and its Vendors and contains trade secrets of Syncfusion and its Vendors. Customer agrees to be bound by and observe the proprietary, confidential, and trade secret nature thereof as herein provided. Customer agrees to take appropriate action by instruction or agreement with its employees who are permitted access to the Services to fulfill its obligations hereunder. Except as may be permitted in writing by Syncfusion, Customer shall not provide, or otherwise make available, the Services or copies thereof to any third party.
  • 14. Term and Termination
  1. The license rights granted under this Agreement shall be for a period commencing at the earlier of (i) the payment of the license subscription fee or (ii) initial access to the Services,
  2.  The term of each Software license (“Subscription Service Term”) is 1 year (which is paid monthly) from the Effective Date of the Agreement. Unless otherwise specified in the Agreement, all subscriptions will renew automatically for periods equal to your initial Subscription Term unless you cancel your account by contacting sales@syncfusion.com. If you cancel, your subscription will terminate at the end of then-current billing cycle, but you will not be entitled to any credits or refunds for amounts accrued or paid prior to such termination.
  3. The license will continue until either (i) the subscription expires or is cancelled, or (ii) the subscription license terminates.
  4. Evaluation use by any organization shall be for less than thirty (30) days during any two year period.
  5. Syncfusion shall have the right to terminate Customer’s license if Customer fails to pay any required Service Fees or otherwise fails to comply with the license terms and conditions set forth herein. In the event that Customer’s failure to comply with the license terms and conditions is not payment-related or a material breach of the Agreement, Syncfusion shall give written notice to Customer of such default, and if such default has not been remedied within thirty

(30) days after such notice, the license granted hereunder shall terminate. Specific termination timelines are as follows:

  1. In the event Customer fails to renew the subscription service, then all licensed rights granted under this Agreement will immediately terminate, and Syncfusion shall not be required to give any written notice of such termination.
  2. In the event that Customer has failed to pay any required fee(s), whether an initial Service Fee Syncfusion shall give written notice to Customer of such default, and if such default has not been remedied in full within five (5) days of such notice, all licenses granted hereunder are hereby automatically revoked without further notice.
  3. Once any licenses are revoked for failure to pay license fees, all use of the Services, including other products or products licensed from Syncfusion under prior agreements, shall be strictly prohibited. Syncfusion shall not be required to give any written notice in the event that Customer’s material breach of this Agreement results in the immediate termination of the license granted under this Agreement.
  4. Customer agrees that, upon expiration of the license term or upon termination for any reason, Customer will no longer have access to the Services or any data that was in the tickets or stored in conjunction with the Services.
  5. In the event of termination or expiration, it is your obligation to transfer, back up, or otherwise maintain your data. You acknowledge that you should take all necessary precautions to avoid any loss of data that might result when the Services can no longer be used, accessed, or properly licensed. Syncfusion will not be liable for loss of data following the termination or expiration of this Agreement.
  6. Sections 15, 16, 17,18, and 19 of this Agreement shall survive the expiration or termination of Customer’s license and this Agreement.
  • 15. Warranty
  1. DURING THE PERIOD OF 45 DAYS COMMENCING FROM THE EARLIEST OF THE FIRST DATE OF USE, INSTALL, DOWNLOAD OR POSSESSIONTHE SERVICESS (“COMMENCEMENT DATE”) SYNCFUSION WARRANTS, FOR CUSTOMER’S EXCLUSIVE BENEFIT THT THE SERVICES, IF OPERATED AS DIRECTED IN THE DOCUMENTATION, SHALL OPERATE SUBSTANTIALLY IN ACCORDANCE WITH THE FUNCTIONAL SPECIFICATIONS IN THE DOCUMENTATION. SYNCFUSION DOES NOT WARRANT THAT CUSTOMER’S USE OF THE SOFTWARE WILL BE UNINTERRUPTED OR THAT THE OPERATION OF THE SERVICES WILL BE ERROR-FREE OR SECURE OR THAT IT WILL BE COMPATIBLE WITH ALL OF LICENSEE’S EQUIPMENT OR SOFTWARE CONFIGURATIONS OR THAT THE SOFTWARE IS DESIGNED TO MEET ALL OF LICENSEE’S BUSINESS REQUIREMENTS. IN THE EVENT THERE IS A BREACH OF WARRANTY THE ONLY REMEDY THAT WILL BE AVIIAVLE IS FOR CUSTOMER TO ASK FOR A REFUND. WITHIN SIXTY (60) DAYS OF THE COMMENCEMENT DATE. NO OTHER REMEDIES WILL BE AVAILABLE. THE REFUND MUST BE REQUESTED IN WRITING NO LATER THAN THE 60TH DAY FROM THE COMMENCEMENT DATE. IF AFTER THE 45TH DATE FROM THE COMMENCEMENT DATE CUSTOMER CONTINUES TO USE THE PRODUCT, IT WILL BE ASSUMED THAT CUSTOMER EXCEPTS THE SERVICES AS-IS.
  2. SYNCFUSION DOES NOT WARRANT THAT THE SERVICES OR ACCESS TO AND USE OF THE SITES OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITES OR SERVICES IS FREE FROM VIRUSES OR OTHER HARMFUL CODE.
  3. SYNCFUSION OFFERS NO WARRANTY REGARDING THE RELIABILITY OF THE PERFORMANCE OF THE SERVICES, INCLUDING WITHOUT LIMITATION ANY WARRANTY: (I) THAT THE SERVICES, INCLUDING ANY ANTI-VIRUS OR ANTI-SPAM FEATURES, WILL DETECT, BLOCK, OR PREVENT ALL VIRUSES, SPAM, OR OTHER HARMFUL OR UNWANTED CODE OR INTRUSIONS; AND (II) REGARDING THE BACKUP OR STORAGE OF CUSTOMER DATA ON OR BY THE SERVICES.; AND (III) THAT THE SERVICESS WILL BE WITHOUT DISRUPTION OR OUTAGES. FROM TIME TO TIME, SYNCFUSION MAY NEED TO TAKE SERVICESS OFFLINE FOR MAINTENANCE AND SUPPORT.
  4. THE ABOVE WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AND WHICH WARRANTIES ARE HEREBY DISCLAIMED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 
  • 16. Indemnification:
  1. Syncfusion provides the Services and access to the Services to Customer without any indemnification of any kind. Syncfusion does not provide any copyright indemnification, patent indemnification, trademark indemnification, data privacy indemnification, or other trade secret indemnification. Accordingly, Customer hereby assumes all risks and liabilities that may arise from Customer’s use of the Services. Moreover, in addition to any other limitation of liability set forth in these terms of use, You expressly agree that in no event shall Syncfusion or its officers, directors, employees, contractors, affiliates, or agents be liable to You or any third party for the following:
  1. Any direct, indirect, punitive, incidental, special, or consequential damages or any damages incurred by You, however caused and under any theory of liability. This shall include, but is not limited to, lost profits (directly or indirectly), loss of data, loss of files, loss of goodwill or business reputation, or other intangible loss;
  2. Any loss or damage that may be incurred by You, or arising from an outage, or arising out of or in any way connected with the use or performance of the Services; the delay in using or inability to use the Services; the provision of or failure to provide services; any information, documents, and publications obtained through the Website; or any loss or damage otherwise arising out of the use of the Services;
  3. Any loss or damage arising out of unauthorized access to or alteration of Your transmissions of data and of any material or data sent or received or not sent or received; and
  4. Any loss or damage arising out of any inaccuracies in the translation of information, documents, and publications or for any misunderstandings resulting from differences in language usage, dialect, or particular regional usage in such translations.
  5. We have no liability for any loss, damage, or misappropriation of Your data, files, or information under any circumstances or for any consequences related to changes, restrictions, suspensions, or terminations of the Agreement.
  6. The limitations on Syncfusion’s liability in Section 16 apply even if Customer has been advised of or should have been aware of the possibility that such losses or damages could arise.
  7. This is the sole indemnification remedy. The Parties agree that if there is any liability for Syncfusion, it will be limited to $1.00 USD.
  • 17. Use of Services and Limitation of Liability:
  1. The Services are tools that are not intended to replace the professional skills and judgment of Customer and its employees, agents, and consultants. Customer alone shall be responsible for the accuracy and adequacy of information and data furnished for processing and any use made by Customer of the output of the Services or any reliance thereon by Customer or users of Customer products.
  2. Customer shall also be responsible for the continued operation and maintenance of the computer equipment and the third-party software used with the Services. For these reasons, Customer agrees to be solely responsible for the design, repair, and configuration of Customer’s equipment, machinery, systems, and/or products. Customer assumes all risks and liability for results obtained by the use of and/or implementation of the designs developed by Customer that are in any way influenced by the use of the Services or the provision of services, whether such designs are used singly or in combination with other designs or products. Customer shall protect, indemnify, hold harmless, and defend Syncfusion of and from any loss, cost, damage, or expense, including attorneys’ fees, arising from any claim asserted against Syncfusion that is in any way associated with the matters set forth in this Section 17.
  3. Without limitation of Section 18.1 or 18.2 above, Customer acknowledges and agrees that Syncfusion assumes no liabilities and has no liability whatsoever under any circumstances for any claim relating to the subject matter of this Agreement, regardless of the form of action, whether in contract or tort, including claims of negligence or claims of intellectual property infringement against Syncfusion. The Parties agree that if there is any liability for Syncfusion, it will be limited to $1.00 USD.
  • 18. Maintenance and Support 
  1. Maintenance and Support Services are provided in accordance with the terms of Syncfusion’s then-current support and maintenance policies. A current version of those policies is available from Syncfusion upon request.
  2. Maintenance and Support is included during an active Subscription License Term. Termination of any such subscription shall result in the termination of Maintenance and Support.
  • 19. Export:
  1. Customer acknowledges that the Services may be subject to export controls. Customer agrees that any Services and code that makes up the Services  hereunder will not be accessed or exported (or re-exported from the country where they were first installed), directly or indirectly, separately or as part of a system, without Customer, at its own cost, first obtaining all necessary licenses from the United States Department of Commerce and any other appropriate agency of the United States Government as may be required by law. Customer acknowledges that it shall be solely responsible for determining the extent of any such licenses required, and for any costs associated with complying with the requirements of this Section 19. You may not access, download, use, or export the Services in violation of U.S. export laws or regulations, or in violation of any other applicable laws or regulations. You agree to comply with all export laws, restrictions, and regulations of any United States or applicable agency or authority, and to not directly or indirectly provide or otherwise make available any Services in violation of any such restrictions, laws, or regulations, including, without limitation, laws, restrictions, or regulations pertaining to the development, design, manufacture, or production of nuclear, chemical, or biological weapons or missile technology. Neither the Services Syncfusion provides nor the underlying information or technology may be downloaded or otherwise provided or made available, either directly or indirectly, into any country subject to U.S. trade sanctions, (Supplement Number 1 to Part 740, Export Administration Regulations, Country Group E:1), to individuals or entities controlled by such countries, or to nationals or residents of such countries other than nationals who are lawfully admitted permanent residents of countries not subject to such sanctions. By agreeing to these Terms of Use, you agree to the foregoing and represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.

Government Contracting: If the Services is used in connection with providing goods and/or services to the United States government or other government contracting or subcontracting services, Customer shall ensure that no government agency or entity shall acquire any rights of any nature in the Services.

  • 20. Taxes:
  1. The Service Fees and any other amounts payable pursuant to the terms and conditions herein are exclusive of all national, state, regional, local, municipal, or other taxes and fees including, but not limited to, excise, sales, use, property, ad valorem, intangibles, goods and services and value added taxes, customs duties, and registration fees now in force or enacted in the future, and all such taxes and fees, except taxes based on Syncfusion’s net worth, capital, or net income, shall be paid directly by the Customer, or if paid by Syncfusion, Customer will reimburse Syncfusion.
  • 21. Notice.
  1. Any notice or other communication given hereunder shall be in writing. Notices shall be considered delivered and effective upon receipt when sent by U.S. Mail, postage prepaid, or certified mail, return receipt requested, addressed to the parties as set forth above or the date transmission is completed when delivered electronically by e-mail.. Either party, upon written notice to the other, may change any name or address to which future notices shall be sent. All
  • 22. Assignment:
  1. Customer may not assign any of its obligations, rights, or remedies hereunder, and any such attempted assignment shall be null and void.
  • 23. Waiver:
  1. The waiver or failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further right hereunder. This Agreement constitutes the complete understanding between the parties with respect to the subject matter herein and supersedes all proposals and all previous negotiations and agreements, written or oral, express or implied, between the parties with respect to the subject matter herein. This Agreement may not be waived, altered, amended, or modified except in writing, directly referencing the Agreement, and signed by authorized representatives of both parties.
  • 24. Relationships Between the Parties:
  1. It is expressly agreed that the parties are acting hereunder as independent contractors. Under no circumstances shall any of the employees of one party be deemed the employees of the other for any purpose.
  • 25. General:
  1. If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid or unenforceable, such determination shall not affect the validity or enforceability of any other part or provision of this Agreement.
  • 26. Emailing the Customer:
  1. Customer acknowledges and agrees that Syncfusion shall have the right, but no obligation, to provide communication to the Customer in multiple forms, to include email, without a violation of any email regulation or law, to include but not limited to CAN-SPAM. Customer may opt out of marketing emails by contacting sales@syncfusion.com.
  • 27. Logos:
  1. Syncfusion shall have the right, but no obligation, to use Customer’s name and Customer’s commonly- known logo in a list of some or all of Syncfusion’s other licensees. Such list will only identify Customer by name and/or logo, but will not make any statement about the relationship between Syncfusion and Customer without Customer’s permission. Syncfusion will remove Customer’s name and/or logo from any such list upon sixty (60) days’ written notice from Customer.
  • 28. Equitable Remedies:
  1. The obligations of Customer under this agreement are of a special and unique character which gives them a particular value to Syncfusion and its third-party vendors for which neither Syncfusion nor its third-party vendors can be reasonably or adequately compensated in damages in the event Customer breaches such obligations. Therefore, Syncfusion and its third-party vendors shall, in addition to other remedies which may be available, each be entitled to injunctive and other equitable relief in the event of the breach or threatened breach of such obligations.
  • 29. Governing Law and Jurisdiction:
  1. This Agreement shall be governed by the substantive laws of the state of North Carolina without regard to any conflict of law provisions. This Agreement will not be governed by the United Nations Convention of Contracts for the International Sale of Goods or by the Uniform Commercial Code, the application of which is expressly excluded. The parties agree that sole jurisdiction and venue for any dispute relating to the Agreement shall be in a federal or state court in Wake County, North Carolina.
  2. Any controversy or claim arising out of or relating to this Agreement, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The number of arbitrators shall be three (3), with one (1) arbitrator being named by each party and the third arbitrator being chosen by the other two (2) arbitrators. The place of arbitration shall be Raleigh, North Carolina, and the laws of North Carolina shall apply. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
  • 30. Bullying or Harassing Behavior:
  1. Customer may not display Bullying or Harassing Behavior when engaging with Syncfusion’s employees or associates; such acts will constitute a material breach of this Agreement.  For purposes of this Agreement, “Bullying or Harassing Behavior” shall mean any written, electronic, or verbal communication, or physical act, which is insulting, hurtful, hostile, vindictive, cruel, or malicious that may cause humiliation or intimidation.  Bullying or Harassing Behavior also includes, but is not limited to, acts reasonably perceived as being motivated by any actual or perceived differentiating characteristic, such as race, color, religion, ancestry, national origin, gender, socioeconomic status, gender identity, physical appearance, sexual orientation, or mental, physical, developmental, or sensory disability.
  2. This Agreement shall be binding on You by Your clicking on the “YES” button below, accessing any part of the Service.. If the parties hereto execute this Agreement in writing by an exchange of faxed signed copies hereof, it shall be binding by such exchange of signed copies. In the event of such an exchange, this Agreement shall become binding on both parties and shall constitute admissible evidence of the existence and binding effect of this Agreement.

IF YOU DO NOT AGREE WITH THE ABOVE TERMS AND CONDITIONS, DO NOT USE, ACCESS DOWNLOAD OR INSTALL THE SERVICES.

YES I agree to be bound by the terms and conditions of this License Agreement.

NO I decline to be bound by the terms and conditions of this License Agreement.

  Appendix A

BoldDesk Third-Party Software 

Customer acknowledges and agrees that the Licensed Program contains certain features that may contain third-party software. A list of all third-party software is provided below. Syncfusion provides the accompanying internet links for Customer’s convenience only and makes no representation or warranty of any kind with regard thereto. Customer acknowledges and agrees that Customer remains solely liable for any claims that arise from Customer’s incorporation of the third-party software into Customer products and that Syncfusion shall have no liability whatsoever under any circumstances.

Customer hereby acknowledges and agrees that the Licensed Programs contain certain features that (i) are licensed from third parties and are subject to additional terms or third-party licenses or (ii) allow Customer to implement or interface with third-party products that are subject to separate agreements. Customer further acknowledges that the list of such features may change as newer versions of the Licensed Programs are released by Syncfusion. Customer is required to obtain all third-party licenses.

All internet links are provided by Syncfusion for Customer’s convenience only, and Syncfusion makes no representation or warranty of any kind with regard thereto.

Syncfusion shall have no liability whatsoever for, nor provide any indemnification to, Customer under any circumstances for any claims that may arise against Customer related to Customer’s use of such third-party software.

The Services(s) may utilize third party open-source software code and technologies from Chromium.  It is your obligation to understand and abide by any Chromium terms; Syncfusion shall have no liability whatsoever under any circumstances arising from third party open-source software code and technologies. The terms can be found at http://www.chromium.org

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