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Customer Self-Service PortalHelp Users
Help Themselves

See how BoldDesk transforms support with AI-powered self-service that’s fast, efficient, and always available.

3X

faster access to answers with AI search

75%

of queries resolved without agent help

80%

of issues solved anytime with 24/7 self-service

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Trusted by companies of all sizes

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What Does Modern Self-Service Look Like Today?

  • Customer self-service means giving users the tools to solve their own issues.
  • Instead of reaching out to support, they can find answers in a help center, knowledge base, or customer portal.
  • AI-powered chat agents guide users to the right answers instantly.
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Why Choose THE BoldDesk Customer Self-Service Portal?

Designed for Real-World Use, Powered by Smart Tools

A smart, always-on portal that empowers your customers to resolve issues, find answers, and stay in control without needing to contact support.

Simple, Clean Interface

A clean and intuitive interface ensures customers can easily log tickets, check status, and find answers without getting lost.

Ticketing interface listing five support tickets with details like ID, subject, created date, and statuses such as Closed
Interactive page with 'Was this article useful?' question, Like/Dislike options, feedback message, and a visible search bar.

Article Feedback

Let users rate articles and share suggestions, so your knowledge base keeps getting better and more helpful.

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24/7 Self-Service Access

Customers can get the help they need anytime, anywhere without waiting for office hours.

Explore
Knowledge base screen with search bar, categories dropdown, AI answer option, and visible search results.

Elevate Every Interaction with AI

Give Your Portal Superpowers with AI

Empower your customers to find answers in seconds anytime, without support help.

AI‑Powered Search

Customers type in their own words, and the BoldDesk AI Agent instantly surfaces the most relevant help articles.

Customer support interface with Create Ticket form, AI-suggested topics, and a help section showing related articles.

Smart Virtual Assistance

Add an AI chat assistant directly to your self-service portal. It guides users to solutions instantly.

AI chat interface guiding a user on opening a savings account, showing steps and actions like intent detection and auto-response.

Real‑Time Article Suggestions

As users browse or ask questions, AI suggests the most helpful knowledge base articles to solve issues before a ticket is raised.

Help center screenshot showing steps to set up automatic bill payments via banking app, including biller selection

Generate Ticket Subjects using AI

BoldDesk AI interprets customer intent and automatically suggests the most relevant subject line, helping them create tickets quickly and accurately.

Customer service UI with 'Create Ticket' form for promo code issue, AI generate button highlighted, and ticket stats dashboard.

How Self-Service Transforms Teams

Great Self-Service Helps Customers and Your Team

When customers can help themselves, your support team wins too.

Struggling team in a chaotic environment Struggling Teams

Empowered team collaborating effectivelyEmpowered Teams

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Buried in repeat questions that slow everyone down
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Up to 40% ticket reduction using the Self-Service Portal for common issues
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No clue which articles actually help
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Boost article performance by 60% with built-in analytics on views, feedback, and gaps
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Customers waiting for basic answers
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80% of routine queries handled instantly by AI Agents in live chat
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Tailored Self-Service for Every Industry

Whether you're helping customers, students, or employees-BoldDesk adapts to your world.

Education

Help students and staff get instant answers on courses, fees, and campus services.

SaaS & Tech

E-commerce

Healthcare

IT Teams

Education

Help students and staff get instant answers on courses, fees, and campus services.

Faster replies, happier customers

Deflect common tickets and scale support without growing your team.

Faster replies, happier customers

Let shoppers track orders, start returns, and resolve issues-without agent help.

Faster replies, happier customers

Offer secure, HIPAA-compliant support for patients, providers, and admin staff.

Faster replies, happier customers

Free up your IT team by enabling self-service for software support, troubleshooting, and FAQs.

Faster replies, happier customers
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Looking to Elevate Your Self-Service Portal?

Switching your self-service portal shouldn’t come at a cost. That’s why BoldDesk will cover your existing vendor fees (up to 6 months) and migrate your knowledge base at no charge.

  • We’ll pay off your current self-service fees
  • Enjoy free white-glove migration with zero downtime
  • Launch a smarter, AI-driven portal-risk free
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  • Free migration included
  • Terms apply
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What Our Customers Say

Awards
Awards
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Read our reviews
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rating

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

g2image
rating

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

g2image
rating

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.
g2 image
rating

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.
g2 image
rating

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

g2 image
rating

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

g2 image
rating

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.
g2 image
rating

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.
g2 deal
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Support That Never Slows Down: BoldDesk’s Trusted Help Team

  • 24/5 expert guidance for smooth onboarding & growth
  • Rich tutorials, docs, and how-to resources
  • Proactive help to solve issues before they escalate
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  • No credit card required

Click. Explore. Decide

Your Guided Tour of Bolddesk Starts Here

Bolddesk simplifes support with interactive tour—no setup or signup needed.
Just explore and see how it could fit your workflow.

Customer Portal

Learn how to customize your support portal and empower customers to submit, track, and manage tickets.

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Knowledge Base

Learn how to set up, brand, organize, publish, and track your knowledge base articles.

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Auto Assignment Workflow

Route tickets intelligently with automation—use rules and round-robin distribution to balance agent workloads.

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Frequently Asked Questions

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PRICING

Flexible Plans, Clear Pricing

Find the perfect plan for your business—no hidden costs or surprises.

Recent Activities on Customer Self-Service Portal Tutorials and Blogs

Discover how a well-designed customer self-service portal helps users resolve issues independently, access support articles, and raise tickets with ease. Reduce agent workload, speed up resolutions, and deliver a more seamless customer experience-all in one centralized platform.

Customer service representative with a headset

Customer Self-Service Portal: Tips, Benefits, and Examples

by Lavenda Morin Atieno Dec 11, 2024

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24/7 support and AI assistance

Customer Self-Service: What It Is and How to Succeed It Right

by Sathya Ayothi Nov 04, 2024

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Test out all the features of BoldDesk

Start your 15-day free trial with instant access


  • No credit card required
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We are eager to show you the magic of BoldDesk.

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