AI Agents
Meet Your 24/7 AI Agents for Help Desk, Always on Duty
Automate up to 70% of routine inquiries, call external APIs, and free your team to manage complex cases using our AI agents for customer service:
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2× faster average resolution times
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Automates repetitive tasks without setup work
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30% fewer escalations to human agents
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Trains instantly using your existing documentation
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No credit card required
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Cancel anytime
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No credit card required
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Cancel anytime
Trusted by companies of all sizes
Unlock the Future of Support
Why AI Agents Are a Game Changer for Help Desks
AI That Works
From Chaos to Clarity: Real Support Wins with AI Agents for Customer Service
Conversation Overload
The Inbox is overflowing; your agents are overwhelmed. AI Agents instantly handle FAQs like “Where’s my order?”, freeing up your team.
Inconsistent Customer Responses
Agents sound different, causing inconsistent experiences. AI Agents ensure tone-perfect, brand-aligned replies.
After-Hours Gap Coverage
When customers wait, frustration builds. AI Agents resolve issues 24/7, even when your team is offline.
Manual, Repetitive Tasks
Tasks like password resets and order lookups repeat endlessly. AI Agent automates them, letting agents focus on high-impact work.
Scaling Support Costs
Demand spikes mean more hires and spending. AI Agents scale instantly, handling surges without extra cost.
Language & Localization Barriers
Language barriers slow support. AI Agents respond in multiple languages, removing the need for translators.
Agent Burnout & Turnover
Repetitive work drains morale. AI Agents reduce the workload, improving agent satisfaction and retention.
Slow Response Times
Delays hurt CSAT and drive churn. Agentic AI deliver instant, accurate answers that boost satisfaction.
Regulatory & Compliance Risk
Manual handling risks errors with sensitive data. AI Agents follow secure workflows, ensuring compliance.
Ready to See How AI Agents Can Transform Your Support?
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No credit card required
Supercharge Your Workflow with Agentic AI
Harness Cutting-Edge AI Features for Effortless Automation
Effortless Setup & Training
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Map common questions like “Check order status” or “Cancel subscription” using a clean visual builder that requires no technical steps.
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Instantly activate your AI help desk software using past conversations, FAQs, and uploaded docs to accelerate onboarding.
Seamless Task Automation
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Connect custom APIs to automate workflows like refunds, order lookups, subscription changes, and account updates.
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Deliver personalized responses by automatically pulling customer context, history, and order details without manual effort.
Omnichannel AI for Scalable Support
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Scale support operations instantly while maintaining quality, even during traffic spikes.
On-Brand, Multilingual Communication
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Choose a tone such as friendly, professional, or technical, or create your own style to match your customer experience goals.
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Respond to customers in more than 30 languages using an adaptive AI agent for customer service technology that reduces response time.
Insights & Performance Tracking
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Monitor conversations auto‑resolved, assisted, or escalated with insights generated by an AI service desk, helping teams understand performance and improve operational efficiency.
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Generate clean, decision‑ready reports showcasing AI performance across scenarios, channels, and customer types.
Real-World AI Agent in Action
Transform Your Business with the Power of AI Agents
What you just saw isn’t a scripted demo -it’s how BoldDesk AI Agents really work.
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No credit card required
Robust Infrastructure and Certified Compliance
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Enterprise‑Grade Infrastructure: Your data stays fully isolated, encrypted, and protected through rigorously enforced security controls designed for high‑compliance environments.
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Certified Compliance: Built to meet GDPR, SOC 2, and additional industry‑aligned standards, ensuring customer information remains safe, governed, and consistently protected.
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*Free migration included. Terms apply.
Trust & Security You Can Rely On
Awards
What Our Customers Say
Frequently Asked Questions
An AI agent for customer service is an autonomous system that understands intent, plans steps, and executes tasks such as answering questions, updating records, or triggering workflows. Unlike basic chatbots, it uses agentic AI to perform multi‑step actions, retrieve data, and deliver personalized, context‑aware support.
Offer 24/7 availability and fast query resolution. They can handle multiple requests at a time, boosting customer satisfaction and helpdesk efficiency.
The feature is available as an add-on for the Momentum and Enterprise plans and is priced at $20 per 1,000 AI Credits.
AI Actions are triggered by the AI Agent to perform backend tasks like updating tickets, retrieving data, or modifying records. This enables fast, automated support without manual effort.
You can be Integrated via APIs and connectors with systems like CRM, billing, and order management, enabling workflow automation and seamless helpdesk integration.
Yes, you can choose from tone presets like friendly, formal, or technical to match your brand’s communication style.
Yes. BoldDesk offers an AI analytics dashboard showing auto resolved, escalated, and agent-assisted conversations, helping you optimize performance.
Yes, they use enterprise-grade security, including encryption, authentication, and data protection compliant with international standards, ensuring secure AI interactions.
Yes. The feature is designed for routine, rule-based requests like order lookups, subscription changes, and basic FAQs. It will not auto-resolve:
- Complex troubleshooting that requires human judgment (e.g., multi-step technical fixes).
- Sensitive or high‑stakes issues (e.g., billing disputes needing manager approval).
In these cases, the Agentic AI will immediately escalate the chat to a human agent.
The feature supports both prebuilt and custom API connections, but there are some limits:
- Supported Protocols: Only REST with standard JSON responses can be consumed. SOAP or proprietary protocols require a middleware layer.
- Access Controls: You must grant the AI Agent specific API keys or OAuth scopes. Agent-level permissions cannot be overridden. Any changes to your API schema may require you to re-map intents.
These guardrails ensure reliable, secure automation while keeping your support experience seamless.
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Step Into the Future of Customer Service
Enable the BoldDesk AI Agent now and unlock powerful automation instantly.
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80% AI Agent Automation
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100+ Rich Features
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Supports 30+ Languages
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No credit card required
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80% AI Agent Automation
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100+ Rich Features
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Supports 30+ Languages
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No credit card required
