Omnichannel Messaging Inbox Platform

Live Chat

• Widget customizations to personalize the chat experience.
• Work hours to define business hours.
• Multibrand chat widget to manage chat widgets for many websites from a single interface.
• Department designations to organize chat agents and assign them to specific teams or topics.

Email

Centralized Email Management: Manage all customer emails from a single, unified platform.

Automated Ticket Creation:Convert emails into support tickets automatically for efficient tracking.

Customizable Workflows: Tailor ticket workflows to suit your team’s needs and processes.

Collaborative Support: Allow multiple agents to collaborate on a single ticket seamlessly.

Real-Time Updates: Receive instant notifications on ticket status changes.

Analytics and Reporting: Gain insights through detailed analytics and reports.

Multi-Channel Integration: Integrate with various communication channels for comprehensive support.

Facebook + Comments

• Agents can manage, track, and respond to all inquiries from a single chat interface.
• Your team can respond quickly, resolve issues faster, and maintain seamless communication.
• All customer interactions from Facebook Messenger and Page comments are centralized in one location.
• Share various content types like photos, videos, and documents for a richer experience.
• Facebook messages are routed to the right agent group for prompt handling.
• View the post that was commented on.
• Communicate with clients in BoldDesk mobile app on iOS and Android.

Voice

Click-to-Call: Make calls directly from BoldDesk using 3rd party integrations with a single click.

Automatic Ticket Creation: Every call, whether inbound or outbound, generates a support ticket automatically.

Call Tracking and Recordings: Access call details and recordings seamlessly within BoldDesk.

Brand-Specific Call Management: Assign specific numbers to brands or categories for better issue tracking.

Improved Efficiency: Streamline your communication workflows and boost productivity with centralized phone interactions.

Instagram

• Agents can manage, track, and respond to all inquiries from a single chat interface.
• Your team can respond quickly, resolve issues faster, and maintain seamless communication.
• All customer interactions from Instagram Direct is centralized in one location.
• Share various content types like photos, videos, and documents for a richer experience.
• Instagram Direct are routed to the right agent group for prompt handling.
• View the post that was commented on.
• Communicate with clients in BoldDesk mobile app on iOS and Android.