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Self-service, central repository of information for your customers.
Create unlimited knowledge base articles for different brands and products.
Design and manage your documentation publishing process.
Powerful search function so help centers get instant answers.
Finding solutions by searching the knowledge base for relevant articles based on the keywords in the tickets.
Apply tags to articles to organize your content library.
Measure article engagement in terms of views, likes, dislikes, and comments.
Organize your knowledge base tool categories, sections, and articles to appear in the desired order.
Use categories and sections to organize and group your articles up to 3 levels.
Organize articles by dragging and dropping them among categories and sections.
Category-level access allows you to limit the visibility of an article to specific users.
With a simple yet powerful visual editor, creating and editing help articles is now easier than ever.
The Markdown editor makes it simple to create, edit, and style knowledge base articles.
The powerful visual editor built into the knowledge base provides advanced options for creating and editing content.
Unpublished changes to an article are automatically saved as drafts.
When you make changes to articles, a new version is saved automatically.
View how your articles will appear to your customers before publishing them.
Attach multiple files to your articles up to 30 MB.
Insert an image from your computer or insert an inline image. Embed a video from a third-party website (YouTube, Vimeo).
Using the Markdown/HTML editor, create table rows and columns in your KB articles.
Code blocks enable you to display source code in your article with syntax highlighting.
Create a separate knowledge base site for each product or department and keep related, product-specific articles updated and managed through a single help center.
Create and manage a multilingual knowledge base to deliver content based on customer’s preferred language.
Receive feedback from end users and maintain an article's quality and usefulness.
Private notes enable agents to collaborate with each other in a help center for internal communication.
Mention agents in a message to alert them when their attention is needed.
Allow visitors to rate knowledge base article or provide more detailed feedback if they do not find it helpful.
Enable or disable commenting on specific articles or commenting altogether.
Article templates contain pre-defined articles that are structured in a specific order. These templates aid in the creation of a consistent structure for knowledge articles.
Specify an expiration date for an article, after which it will no longer be accessible to visitors.
Using the Reorder Articles, you can specify a custom sort order for articles inside a category.
Cloning an article allows you to create a draft version that a user can edit with new changes.
Visitors can share knowledge base articles on social media platforms such as Facebook, Twitter, and LinkedIn.
Indicate to visitors whether knowledge base article was recently added or updated.
Fullscreen mode allows writers to edit their content without distraction.
Search and filter the articles based on specific criteria.
Using a private knowledge base, publish company policies, project and product information, or internal user and team documentation. Only authorized users will have access to the documentation.
Optimize your help center content for search engines and social media.
Add meta titles, descriptions, and keywords to articles to improve search engine rankings.
Create SEO-friendly URLs for all of your articles to make them easily searchable for search engine browsers.
Create an XML sitemap of the knowledge base pages to help search engines find your content.
When you share your article on social media, it looks right.
Customize the feedback label, rating options, feedback message options, and success message.
Customize the knowledge base site with your company logo, colors, and login options.
Map your custom domain for your knowledge base site.
Every site includes SSL support for free; SSL provisioned from Let’s Encrypt!
Sitemap frequency tells search engines how frequently a page's content changes.
Configure article display attributes like related and recent articles, share article, read time, updated date, and show comments.
Control agents’ access to help center articles by giving them certain permissions.
Single sign-on with BoldDesk allows users to log in and access their help center account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.
Create password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards.
IP restrictions allow you to limit the IP addresses from which your organization can access the help center.
Audit logs contain information about specific events or operations, such as access, change details, and who performed an action.
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