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Organize all your support requests in one place, route them to the appropriate agents, track them with certainty, and achieve greater customer satisfaction.
Keep customer data in a central location so that your staff has access to the most recent information.
With our modern, user-friendly interface, avoid toggling among multiple platforms and boost your productivity with advanced ticket views and filters.
Use no-code automation to create a business-specific operation workflow to perform recurring manual tasks at each stage of the ticket lifecycle.
With our built-in spam detectors, you can keep spam and automated emails out of your inbox. Use the settings to block and whitelist specific email addresses and domains to control who can send you emails.
BoldDesk allows you to easily collaborate with your team members by using private notes and private tickets. By keeping everything in one place, you can eliminate the possibility of missing emails and the need to keep track of multiple responses.
With our simple and powerful auto-assignment rules, you’ll never miss an email. The right person will be assigned to respond to each ticket. To keep track of progress, include other team members in the assignee and watcher lists.
Tired of repeating the same responses to multiple customers? Use our canned responses features to save answers to repeated queries with dynamic placeholder support.
A multilingual email template is a great way to reach a wider audience with your customer service. By translating your email content into multiple languages, your message will be seen and understood by people all over the world.
Sharing certain emails with coworkers who shouldn’t have access to them is a concern. With BoldDesk’s advanced permissions module, you can make sure to share these emails only with people who need to see them.
A satisfied customer is one who returns to your business. Use a satisfaction survey to gather feedback from your customers and take appropriate action.
You can organize all your support requests in one place, route them to the appropriate agents, and customize the support creation forms.
BoldDesk helps agents increase productivity and provide faster responses to support requests, which keeps things moving forward.
Display insightful, real-time data using the built-in reports and dashboard to help you make informed decisions about improving customer service.
BoldDesk integrates with your favorite tools and apps to simplify your workflow, reduce data clutter, and increase your productivity.
Using our email notification templates, you can create customized, dynamic content and maintain a consistent email response across your system.
Secure your outbound emails with DKIM keys and protect your inbound emails with powerful, built-in spam controls and email blocklist features.
Enhance team collaboration, efficiency, and accountability in handling email communications by choosing the right shared inbox software for your customer support team.
BoldDesk provides a shared inbox that consolidates all your support requests in one location, directs them to suitable agents, monitors them accurately, and enhances customer satisfaction.
BoldDesk improves team efficiency, decreases response times, and aids businesses in providing exceptional customer service through a well-coordinated and organized approach to customer interactions.
The team Inbox Software is frequently utilized in customer support and collaboration environments to guarantee that all team members can efficiently access and respond to incoming messages.
BoldDesk has two categories of pricing plan:
| PLANS | |||
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| Agent-based plans |
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| Unlimited Agents plans |
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Our Unlimited Agents packages give you the liberty to expand your business with as many agents as you need without breaking your budget.
If you would like more information, feel free to contact the BoldDesk support team. You also have the option to begin a 15-day free trial or schedule a live demo.
HubSpot provides a multiuser team inbox management system that allows various email addresses to be connected, enabling different departments such as sales, marketing, and customer support to have a unified platform for overseeing and handling all communications.
It is designed to simplify the task of managing and responding to emails, making it easier for teams to stay organized and efficient.
| PRICING | |
|---|---|
| Free Tools | $0 per agent/month (limited features) |
| Starter | $18 per month (2 users) |
| Professional | $450 per month (5 users) |
| Enterprise | $1,200 per month (10 users) |
Free trial duration: 14 Days
Help Scout prioritizes their shared inbox tools; however, they also provide a comprehensive platform that includes a knowledge base and live chat for your website.
You can effectively handle shared emails, delegate individuals to discussions, communicate with colleagues, and label conversations using the Help Scout team inbox software.
| PRICING | |
|---|---|
| Standard | $20 per user/month |
| Plus | $40 per user/month |
| Pro | $65 per user/month (annual only) |
Free trial duration: 15 Days
ProProfs help desk is a cloud-based team inbox management and customer support system that unifies all customer communication channels, requests, and queries into a single platform.
It helps companies deliver great customer service by streamlining and enhancing customer support operations.
By consolidating all client communications in a single platform using ProProfs, you can enhance team collaboration and ensure that no customer inquiries are missed.
| PRICING | |
|---|---|
| Free Plan | Free for 1 agent |
| Annual Billing | $19.99 per user/month |
Free trial duration: 15 Days
Hiver is shared inbox software that is available for teams that use Gmail. Hiver’s Team Inbox Management facilitates efficient management and prompt responses to emails.
It functions within Gmail with an emphasis on boosting teamwork, workflow productivity, and customer support.
| PRICING | |
|---|---|
| Lite | $15 per user/month |
| Pro | $39 per user/month |
| Elite | $59 per user/month |
Free trial duration: 7 Days
Drag is an add-on feature that works on top of your existing Gmail accounts. This guarantees a seamless onboarding experience for your staff.
It can also be used with other Google Workspace applications, such as Calendar and Groups.
| PRICING | |
|---|---|
| Free | $0 per user/month |
| Starter | $8 per user/month |
| Plus | $12 per user/month |
| Pro | $16 per user/month |
Free trial duration: 7 Days
Kayako’s shared inbox management provides a solution for easily and effectively managing your support requests.
All your chats can be viewed in various ways, and you can tag them for easy handling and future reference.
Additionally, Kayako provides numerous integrations with other applications, enabling businesses to efficiently handle conversations and personalize workflows through their various project management applications.
| Pricing plans |
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| Get in touch with the company for a pricing estimate. |
Front shared inbox software is a highly efficient and effective collaborative email management tool specifically crafted to optimize communication processes and foster seamless teamwork within organizations.
It creates a single email inbox from all the consumer communications that happen across channels, including social media, live chat, SMS, and email.
| PRICING | |
|---|---|
| Starter | $19 per user/ month |
| Growth | $59 per user/ month |
| Scale | $99 per user/ month |
| Premier | $229 per user/ month |
Free trial duration: 7 Days
Missive is a shared inbox tool that improves team collaboration by bringing together your team’s communication and workflow. It combines chat and team inbox features into one platform.
It enables you to effortlessly handle emails, chat, and social media accounts like Messenger and Instagram.
| PRICING | |
|---|---|
| Free | $0 per user/month |
| Starter | $14 per user/month |
| Productive | $18 per user/month |
| Business | $26 per user/month |
Helpwise is customer service software that provides an easy-to-use shared inbox tools and many other features critical to running an effective support team.
| PRICING | |
|---|---|
| Standard | $12 per user/month |
| Premium | $23 per user/month |
| Advanced | $ 35 per user/month |
Free trial duration: 7 Days
Groove is a shared inbox tool built specifically for customer support teams. It offers a unified inbox, ticket management, and customer engagement features to help teams deliver outstanding customer service.
| PRICING | |
|---|---|
| Standard | $12 per user/month |
| Premium | $20 per user/month |
| Advanced | $40 per user/month |
Free trial duration: 7 Days
Gmelius is a thorough email collaboration platform that seamlessly integrates into your current Gmail inbox, providing an extensive array of features to enhance email management and facilitate teamwork.
It enables teams to conveniently establish multistage email campaigns within Gmail, eliminating the need for an extra subscription to another tool.
| PRICING | |
|---|---|
| Flex | $15 per month (up to 5 users) |
| Growth | $24 per user/month |
| Pro | $36 per user/month |
Free trial duration: 7 Days
| Name | Features | Starting price |
|---|---|---|
| BoldDesk |
| $12 per agent/month |
| HubSpot service hub |
| $18 per agent/month |
| Help scout |
| $20 per agent/month |
| ProProfs help desk |
| $19.99 per user/month |
| Hiver |
| $15 per user/month |
| Drag |
| $8 per month |
| Kayako |
| Contact Kayako |
| Front |
| $19 per agent/month |
| Missive |
| $14 per agent/month |
| Helpwise |
| $12 per user/month |
| Groove |
| $12 per user/month |
| Gmelius |
| $15 per month |
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