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Customer Service SoftwareEffortlessly resolve 70% of customer inquiries with our all-in-one platform.- Features
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Help Desk
ScaleIncludes these features:
Help Desk & Live Chat
MomentumAll Scale features, plus:
Help Desk & Live Chat
EnterpriseAll Momentum features, plus:
Help Desk
ScaleIncludes these features:
Help Desk & Live Chat
MomentumAll Scale features, plus:
Help Desk & Live Chat
EnterpriseAll Momentum features, plus:
Our exclusive program for startups gives you the Momentum plan for up to 10 agents free for your first year.
Free for a limited time
Generative AI assistant for your support team
| Save with BoldDesk* |  |  |  |  |
|---|---|---|---|---|
Number of agents: 10  $11,412/year | $199/month | $1,150/month | $790/month | $1,650/month |
Number of agents: 25 $27,912/year | $549/month | $2,875/month | $1,975/month | $4,125/month |
Number of agents: 50 $54,612/year | $1,199/month | $5,750/month | $3,950/month | $8,250/month |
Number of agents: 100 $114,012/year | $1,999/month | $11,500/month | $7,900/month | $16,500//month |
* Based on Zendesk pricing.
No matter what plan you choose, our services are designed to enhance the value of your investment. From onboarding to quick support, we’ve got your back.
Our free expert migration service makes it simple to switch from any other help desk software to BoldDesk.
Buying software is just the start. We're here to help you implement and use it successfully.
We will refund 100% of your money within 30 days of your purchase. Email us at support@bolddesk.com and we will issue your refund immediately, no questions asked.
Compare the features and benefits of each plan. Still unsure which plan is best for you? We're here to help.
Unlimited Tickets | |||
Email to Tickets | |||
Ticket History | |||
Ticket Tags | |||
Message Tags | |||
Canned Responses | |||
Split Tickets | |||
Clone Tickets | |||
Related Tickets | |||
Parent-Child Tickets | |||
Spam Tickets | |||
Suspended Tickets | |||
Delete Tickets | |||
Private Tickets | |||
Ticket Insights | |||
Ticket Worklog | |||
Edit & Delete Message | |||
Export Tickets | |||
Embedded Web Widgets | |||
Embedded Web Forms | |||
Merge Ticket | |||
Lock Ticket | |||
Ticket Access Scope | |||
Bulk Edit | |||
Ticket Sharing | |||
Forward Ticket | |||
Convert Ticket Message to KB | |||
Multiple ticket forms | |||
Agent Signature | |||
Satisfaction Surveys (CSAT) | |||
Multilingual Help Desk | |||
Agent Shifts | |||
Ticket Approvals | |||
Category-Based Email Support | |||
Attachment File Storage | 100 GB | 500 GB | 1 TB |
Live Chat | |||
Voice / Call | Via integration | Via integration | |
SMS | Via integration | Via integration |
Unlimited Message | |||
Unlimited Contacts | |||
Chat Widget Customization | |||
Custom Branding | |||
Visitor Tracking | |||
Viewed Pages history | |||
Visitor Notes | |||
Tags | |||
Private Notes | |||
Offline Messages | |||
Canned responses | |||
Chat Assignment | |||
Business hours | |||
Holiday List | |||
Multilanguage | |||
Email Transcripts | |||
Mobile App | |||
Multibrand |
Unlimited Articles | |||
Public Knowledge Base | |||
Internal or Private Knowledge Base | |||
Article Sections (Hierarchy) | |||
Article Comments | |||
SEO for Knowledge Base | |||
Link KB in Ticket | |||
Article Advance Filter | |||
Show Popular, Recent, Related Articles | |||
Estimate Read Time | |||
Full Screen Editor | |||
Customer Portal | |||
Print Article | |||
Auto Suggest Articles | |||
Article Reordering | |||
Auto Save in Drafts | |||
Article Insights | |||
Clone Article | |||
Share Article | |||
Embeddable KB Widget | |||
Article redirect support | |||
Article Expiration | |||
Article Status Indicator | |||
Import from Word Document | |||
Approval Workflow Status | |||
Article Feedback | |||
Automatic Sitemap Generation | |||
Article Versioning & Restore | |||
Convert ticket response to article | |||
Tag Management | |||
Multilingual Knowledge Base | |||
Article Template | |||
Manage KB Tags | |||
Knowledge Base Specific to a Contact Group | |||
Multibrand Knowledge Base |
Automation Rules on Ticket Creation | |||
Automation Rules on Ticket Updates | |||
Time Based Automation | |||
Conditional Ticket Fields | |||
Round Robin Ticket Assignment | |||
Load Based Ticket Assignment | |||
SLA Management | Single | Multiple | Multiple |
Business Hours | Single | Multiple | Multiple |
SLA Reminder Notification | |||
SLA Escalation Notification | |||
Holidays List | Single | Multiple | Multiple |
Ticket Custom Fields | |||
Ticket Form Fields | |||
Field Dependencies | |||
Field Display Condition | |||
Agent Portal Customization | |||
Customer Portal Customization | |||
Custom Email Template | |||
Custom Ticket Views | |||
Custom Ticket Status | |||
Custom Agent Roles | |||
Custom Agent Status | |||
Contact Custom Fields | |||
Contact Group Custom Fields |
Unlimited Activities | |||
Activity Worklog | |||
Clone Activity | |||
Watchers | |||
Email Delivery Status | |||
Activity History | |||
Custom Activity Type |
Unlimited Contacts | |||
Unlimited Contact Group | |||
Import Contacts | |||
Import Contact Groups | |||
Contact Activity History | |||
Contact Group Activity History | |||
Contact Impersonate | |||
Export Contacts | |||
Export Contact Groups | |||
Contact Custom Fields | |||
Contact Group Custom Fields | |||
Merge Contact | |||
Add Contacts to Multiple Contact Groups |
Rebranding | |||
Custom Emails (Email to Ticket) | 5 | 10 | 10 |
Multibrand Help Desk | 10 brands | ||
Multibrand Knowledge Base | |||
Multibrand with Custom Domain Mapping | |||
Multibrand with Custom SSL Certificate |
Single Sign-On (OAuth and OpenID) | |||
Two-Factor Authentication (2FA) | |||
Social Login Integration | |||
Advanced Password Polices | |||
SOC 2 ® Type II Compliance | |||
IP Range Restriction | |||
Built-In SSL | |||
Custom Domain Mapping | |||
Custom Email Server | |||
Digitally Signed Emails (DKIM) and DMARC | |||
Email Spam Control | |||
Roles and Permissions | |||
Audit Logs |
Support Monitoring Dashboard | |||
Support Traffic Dashboard | |||
SLA Dashboard | |||
Work Log Report | |||
Ticket Conversation Report | |||
Ticket Metrics Report | |||
KB Dashboard | |||
Export Report | |||
Agent/Group Performance Dashboard | |||
Contact/Contact Group Performance Dashboard | |||
CSAT Dashboard | |||
Scheduled Report |
Rest API Rate (Requests per Minute) | 100 | 300 | 500 |
Webhooks |
Zapier | |||
Jira | |||
Salesforce | |||
HubSpot | |||
Pipedrive | |||
Microsoft Teams | |||
Slack | |||
Shopify | |||
Google Drive | |||
Microsoft OneDrive | |||
Dropbox | |||
Custom Apps | |||
Azure DevOps | |||
Azure AD (Microsoft Entra ID) | |||
Exotel (Ameyo) | |||
Ringover |
BoldDesk for iOS | |||
BoldDesk for Android |
Knowledge Base | |||
Email Support – 24X5 | |||
Chat Support – 24X5 | |||
Option to Choose your Data Center Location | |||
Migration Assistance | |||
Customer Success Manager |
Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.
Your 15-day free trial gives you full access to all the features of your chosen BoldDesk plan. After the trial period, your data will be retained for 7 days to help upgrade your plan.
Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at sales@bolddesk.com to arrange an alternate payment method.
You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.
You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.
Top Customer Service Solutions
