AI-First Customer Support.
Simple, Transparent Pricing.

  • Free trial
  • No card required
  • No lock-ins
  • No hidden costs
  • Free trial
  • No card required
  • No lock-ins
  • No hidden costs
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Pricing

AI Credits

Info

5

$99 /month $1,188 billed yearly
500 credits /month

10

$199 /month $2,388 billed yearly
1000 credits /month

25

$349 /month $4,188 billed yearly
1500 credits /month

50

$499 /month $5,988 billed yearly
2000 credits /month

75

$749 /month $8,988 billed yearly
2500 credits /month

100

$999 /month $11,988 billed yearly
3000 credits /month

* All prices are shown in USD($).

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No of Agents

Pricing

AI Credits

Info

5

$124 per month
500 credits /month

10

$249 per month
1000 credits /month

25

$436 per month
1500 credits /month

50

$624 per month
2000 credits /month

75

$936 per month
2500 credits /month

100

$1249 per month
3000 credits /month

* All prices are shown in USD($).

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No of Agents

Pricing

AI Credits

Info

200

$1998 /month $23,976 billed yearly
4000 credits /month

300

$2999 /month $35,988 billed yearly
5000 credits /month

400

$3999 /month $47,988 billed yearly
6000 credits /month

500

$4999 /month $59,988 billed yearly
7000 credits /month

* All prices are shown in USD($).

Try for free
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No of Agents

Pricing

AI Credits

Info

200

$2498 per month
4000 credits /month

300

$3749 per month
5000 credits /month

400

$4999 per month
6000 credits /month

500

$6249 per month
7000 credits /month

* All prices are shown in USD($).

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No of Agents

Pricing

AI Credits

Info

600

$5999 /month $71,988 billed yearly
8000 credits /month

700

$6999 /month $83,988 billed yearly
9000 credits /month

800

$7999 /month $95,988 billed yearly
10000 credits /month

900

$8999 /month $1,07,988 billed yearly
11000 credits /month

1000

$9999 /month $1,19,988 billed yearly
12000 credits /month

For more than 1000 agents, you can contact our team

Contact Us

* All prices are shown in USD($).

Try for free
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No of Agents

Pricing

AI Credits

Info

600

$7499 per month
8000 credits /month

700

$8749 per month
9000 credits /month

800

$9999 per month
10000 credits /month

900

$11249 per month
11000 credits /month

1000

$12499 per month
12000 credits /month

For more than 1000 agents, you can contact our team

Contact Us

* All prices are shown in USD($).

Try for free

Everything Included. No Feature Paywalls

BoldDesk includes the full platform — ticketing, live chat, AI workflows, automation, knowledge base, and reporting — all in one simple plan

  • Ticketing System
  • Email Ticketing
  • Workflow Automation
  • WhatsApp & SMS
  • Custom Dashboard
  • Role-Based Access Control
  • Multibrand Help Desk
  • Integration Marketplace
  • SSO / SAML Authentication
  • Free Migration
  • Live Chat
  • Omnichannel Inbox
  • Ticket Auto Assignment
  • Instagram & Facebook
  • Live Chat
  • Omnichannel Inbox
  • Ticket Auto Assignment
  • Instagram & Facebook
  • Scheduled Reports
  • Custom Email Templates
  • Multiple SLAs & Business Hours
  • API & Developer Platform
  • Audit Logs
  • Professional Onboarding
  • Scheduled Reports
  • Custom Email Templates
  • Multiple SLAs & Business Hours
  • API & Developer Platform
  • Audit Logs
  • Professional Onboarding
  • AI Agents
  • AI Copilot
  • CSAT Surveys
  • Knowledge Base
  • Recurring Tickets
  • Custom Fields
  • Ticket Approval
  • 40+ Global Languages Including RTL
  • HIPAA Compliance
  • 24x7 Support

AI Add On

AI Agent for Every Channel

Give your customers instant, accurate support on Chat, WhatsApp, Facebook, Instagram, Telegram, and more.

$20

  • for 1,000 AI Credits
  • Instant 24/7 answers on every channel
  • Adaptive to high-volume spikes
  • Reduces workload for your support team
  • Flexible credit usage so you pay only for what you actually use
  • Seamless escalation to human agents
Try 15-day Free Trial
  • Learn More

AI Copilot to Boost Your Support

Give your agents an AI Copilot that writes, summarizes & saves hours daily.

$20

  • Per Agent/ Month
  • Unlimited AI — no usage caps
  • Personalized, context-aware responses in seconds
  • Instant conversation summaries for faster resolutions
  • Consistent tone across all customer interactions
  • Assists agents with faster, smarter responses
Try 15-day Free Trial
  • Learn More

Enterprise-grade Support From Day One

Our team helps you migrate, onboard, and start delivering better customer support with BoldDesk.

Free migration

Our migration experts help you move tickets, contacts, and knowledge base articles from your existing help desk to BoldDesk — at no cost.

  • Ready to switch

Effortless onboarding

Our team helps you configure workflows, SLAs, and automation so your support team can start using BoldDesk quickly.

30-day money-back guarantee

If BoldDesk isn’t the right fit, we’ll refund 100% of your payment within 30 days — no questions asked.

Everything You Need to Run Modern Customer Support

The complete AI-first support platform — ticketing, live chat, omnichannel messaging, knowledge base, automation, reporting, and integrations — all included in one simple plan.

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Ticket Management
  • Unlimited Tickets
  • Email to Tickets
  • Ticket History
  • Ticket Tags
  • Message Tags
  • Canned Responses
  • Split Tickets
  • Clone Tickets
  • Related Tickets
  • Parent-Child Tickets
  • Time Tracking - Manual
    NEW
  • Spam Tickets
  • Suspended Tickets
  • Delete Tickets
  • Private Tickets
  • Ticket Insights
  • Ticket Worklog
  • Edit & Delete Message
  • Export Tickets
  • Embedded Web Widgets
  • Embedded Web Forms
  • Time Tracking - Auto
    NEW
  • Merge Ticket
  • Lock Ticket
  • Ticket Access Scope
  • Email Notification
  • In-App Notification
  • Agent Signature
  • Bulk Edit
  • Ticket Sharing
  • Forward Ticket
  • Convert Ticket Message to KB
  • Multiple ticket forms
  • Satisfaction Surveys (CSAT)
  • Multilingual Help Desk
  • Agent Shifts
  • Auto-Merge Tickets
  • Ticket Approvals
  • Category-Based Email Support
  • Side Threads
  • Attachment File Storage
  • Recurring Tickets
    New
  • Email
  • Live Chat
  • WhatsApp
  • Facebook
  • Instagram
  • Telegram
  • Voice / Call
  • SMS
  • LINE
  • Free AI Credits
  • AI Credits
  • Email AI Agent
    NEW
  • AI Agents
  • AI Actions
  • Field prediction
    NEW
  • Knowledge Sources
  • AI Copilot
  • Sentiment Analysis
    NEW
  • AI Knowledge Base
  • Generative Replies
  • Web Widget
  • Web SDK
  • Unlimited Concurrent Chat
  • Unlimited Message
  • Unlimited Contacts
  • Workflow
  • Automated Chat Assignment
  • Chat SLA
  • Outbound Message
    NEW
  • Business Hour
  • Offline Message
  • Holiday List
  • Automated CSAT
  • Canned Response
  • In-App Notification
  • Mobile App
  • Multilanguage
  • Email Transcript
  • Widget Customization
  • Custom Branding
  • Conversation History
  • Viewed Pages History
  • Visitor Notes
  • Tags
  • Conversation Private Note
  • Chat Views
  • Chat Insights
  • Pre Chat Form
  • Conversation Timeout
  • Sticky Buttons in Chat
  • In-Chat FAQs
  • Inactivity Based Workflows
  • Multiple Conversation
    NEW
  • Unlimited Articles
  • Public Knowledge Base
  • Internal or Private Knowledge Base
  • Article Sections (Hierarchy)
  • Article Comments
  • SEO for Knowledge Base
  • Link KB in Ticket
  • Article Advance Filter
  • Show Popular, Recent, Related Articles
  • Embeddable KB Widget
  • Full Screen Editor
  • Customer Portal
  • Print Article
  • Auto Suggest Articles
  • Article Reordering
  • Auto Save in Drafts
  • Article Insights
  • Clone Article
  • Share Article
  • Article Versioning & Restore
  • Article redirect support
  • Article Replicate
  • Article Expiration
  • Article Status Indicator
  • Import from Word Document
  • Approval Workflow Status
  • Article Feedback
  • Automatic Sitemap Generation
  • Automatic llms.txt Generation
  • Full TOC In KB
    NEW
  • Convert ticket response to article
  • Multilingual Knowledge Base
  • Article Template
  • Manage KB Tags
  • Bulk Edit
  • KB Export
  • Knowledge Base Specific to a Contact Group
  • Multibrand Knowledge Base
  • Estimate Read Time
  • Automation Rules on Ticket Creation
  • Automation Rules on Ticket Updates
  • Conditional Ticket Fields
  • Time Based Automation
  • Ticket Macros
  • Round Robin Ticket Assignment
  • Load Based Ticket Assignment
  • SLA Management
  • Business Hours
  • SLA Reminder Notification
  • SLA Escalation Notification
  • Holidays List
  • Ticket Custom Fields
  • Ticket Form Fields
  • Ticket Fields Grouping
  • Field Dependencies
  • Field Display Condition
  • Agent Portal Customization
  • Customer Portal Customization
  • Custom Email Template
  • Custom Views
  • Custom Ticket Status
  • Custom Agent Roles
  • Custom Agent Status
  • Contact Custom Fields
  • Contact Group Custom Fields
  • Unlimited Activities
  • Activity Worklog
  • Clone Activity
  • Watchers
  • Email Delivery Status
  • Activity History
  • Custom Activity Type
  • Unlimited Contacts
  • Unlimited Contact Group
  • Import Contacts
  • Import Contact Groups
  • Contact Activity History
  • Contact Group Activity History
  • Contact Impersonate
  • Export Contacts
  • Export Contact Groups
  • Contact Custom Fields
  • Merge Contact
  • Contact Group Custom Fields
  • Add Contacts to Multiple Contact Groups
  • Rebranding
  • Multibrand with Custom SSL Certificate
  • Custom Emails (Email to Ticket)
  • Multibrand Help Desk
  • Multibrand Knowledge Base
  • Multibrand with Custom Domain Mapping
  • Single Sign-On (OAuth and OpenID)
  • Single Sign-On (JWT)
  • Two-Factor Authentication (2FA)
  • Social Login Integration
  • Advanced Password Polices
  • SOC 2 ® Type II Compliance
  • IP Range Restriction
  • Built-In SSL
  • Custom Domain Mapping
  • Custom Email Server
  • Digitally Signed Emails (DKIM) and DMARC
  • Email Spam Control
  • Roles and Permissions
  • Audit Logs
  • Data Redaction
  • HIPAA Compliance
  • Support Monitoring Dashboard
  • Support Traffic Dashboard
  • SLA Dashboard
  • Work Log Report
  • Ticket Conversation Report
  • Ticket Metrics Report
  • KB Dashboard
  • Export Report
  • Agent/Group Performance Dashboard
  • Contact/Contact Group Performance Dashboard
  • CSAT Dashboard
  • AI Credit Usage Dashboard
  • AI Credits Consumption & Balance
  • AI Agent Performance Dashboard
  • AI Agent Report
  • AI Copilot Report
  • Custom Dashboards
  • Scheduled Report
  • Rest API Rate (Requests per Minute)
  • Webhooks
  • Mobile SDK for Helpdesk
  • Mobile SDK for Chat
  • Zapier
  • Jira
  • Salesforce
  • HubSpot
  • Pipedrive
  • Microsoft Teams
  • Shopify
  • Google Drive
  • Microsoft OneDrive
  • Dropbox
  • Slack
  • WhatsApp
  • Facebook
  • Instagram
  • Telegram
  • Twilio
  • LINE
  • Twilio (Voice)
    NEW
  • Gupshup for WhatsApp
  • PagerDuty
  • Stripe
  • WooCommerce
  • Custom Apps
  • Azure DevOps
  • Azure AD (Microsoft Entra ID)
  • Aircall
  • Ringover
  • Exotel (Ameyo)
  • Ozonetel
  • Asana
  • Calendly
  • BoldSign
  • Office 365 Calendar
  • MS Teams Meeting
  • BoldDesk for iOS
  • BoldDesk for Android
  • Knowledge Base
  • Email Support
  • Chat Support
  • Option to Choose your Data Center Location
  • Migration Assistance
  • Customer Success Manager

Still evaluating help desk platforms?

Try BoldDesk free
Schedule a demo

Frequently Asked Questions

AI credits are consumed when the chatbot generates an AI response. Each AI response uses a certain number of AI credits based on the complexity of the query and the length of the AI-generated answer.

Each AI response consumes credits based on the complexity of the request and the length of the generated answer.
Simple responses may use one credit, while longer or more detailed responses may use more.

An AI help desk for automotive customer service uses driver preferences and real-time vehicle data to personalize support. It enables proactive maintenance alerts and tailored service offers, making conversations faster, clearer, and more customer focused.

Auto-recharge ensures your AI Agent never stops due to zero credits.

  • Set a minimum credit threshold
  • When your balance goes below this point, we automatically add non-expiring credits
  • Credits are added in packs (e.g., 1000 credits per pack)

You have full control over when and how many credits get added.

You will receive usage alerts when your AI credit consumption reaches 50%, 80%, and 100%.
Once your usage reaches 100%, your AI Agent will stop generating AI responses. This will continue until one of the following happens:

  • Your free credits automatically reset at the start of your next billing cycle
  • You purchase additional paid AI credits

You can monitor your usage and set alerts anytime from the AI Usage & Alerts section in your BoldDesk portal.

Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.

Your 15-day free trial gives you full access to all the features of your chosen BoldDesk plan. After the trial period, your data will be retained for 7 days to help upgrade your plan.

Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at [email protected] to arrange an alternate payment method.

You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.

You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.