For security purposes, we should limit the inbound emails coming to email automation. So that, we can avoid any email

Yes, you can set multiple agents in the escalation emails using the SLA automation triggers, and you can also send

Yes, the BoldDesk supports the email blocklists and whitelists. Navigate to Admin > Support Emails > Configuration > Blacklist Email

We can’t prevent ticket creation in this case, so be careful. If you’re having an internal conversation with BoldDesk emails,

BoldDesk validates whether the replied user is related to the ticket or not; if not, it will be updated as

No, all email actions (New ticket/Response) are public.

No, all email actions (New ticket/Response) are public and the members in the ticket will be notified.

Yes, you can disable email ticketing. But this will disable all the incoming email replies/creation activities. Navigate to Admin >

Yes, BoldDesk allows you to send personalized emails by including the Agent’s name in the email display name. However, the