What is BoldDesk account URL?
The BoldDesk account URL is the domain name of your support desk. This domain name could be yourcompany.Bolddesk.com or a
Can I use a custom domain account for the mobile app?
Yes, if you have a custom domain for your BoldDesk Account, you can also use it to log in on
Does deep/universal linking work for custom domains?
Deep or universal links are only functional with default domains that follow the format of yourcompanyname.bolddesk.com. Custom domains like support.mycompany.com,
What is a Help Desk Software?
Help Desk is a software tool that handles a variety of customer support tasks. It serves as an operating system
Is there a limit on BoldDesk’s outbound emails?
Yes, the trial tenants are limited to send 30 emails per day for security reasons, while the active paid tenants
Where I can find my support email addresses for creating tickets via email?
To find your support email addresses, follow the steps below. Navigate to Admin > Support Emails. By navigating through the
How can I create a private/internal ticket?
Only agents have an option to create private/internal tickets using Agent Portal. At the time of ticket creation, enable the
Will the customer receive an email if I add a customer or contact email address in CC in a private ticket?
An email notification for any case will not be sent to the customer/contact for a private ticket.
Can we disable email notifications?
Yes, you can disable the email notifications in the BoldDesk. Go to Admin > Email Notification and uncheck the checkbox
