What's New Explore the new updates and features of BoldDesk in our November release. Learn more
No Record Found
Search Results For: articles found
No, Private tickets are not visible in the Customer Portal, even if requester is set as actual customers. They will not receive any email notifications also for any updates made by agents.
BoldDesk is a Help Desk Software tool created by Syncfusion. It can be used for offering end-to-end customer support service. It serves as an operating system for your customer service team. You can organize support requests, convert incoming emails to
Yes, the default URL can be mapped to your organization’s domain. yourdomain.bolddesk.com can be mapped to support.yourcompanydomain.com
Yes, user should be logged in to view the tickets.
Yes, Agents can change the Resolution Due Date of tickets if they have permission to Edit Resolution Due.
If a ticket status belongs to “Close” (Solved/Closed) or “Hold” Category status. SLA timer will be paused and the ticket won’t be escalated.
During ticket creation time, agents can select the “Mark this ticket private” option to create private or internal tickets.
You can create a ticket using the BoldDesk support portal support.bolddesk.com or you can drop a mail to support@bolddesk.com
Yes, a reply or note can be edited or deleted. Email alerts will not be sent.
You can use the Private note option. Private notes added are visible only in the agent portal. No emails are sent to customers nor an update is visible in the customer portal.
Top Customer Service Solutions
