What's New Explore the new updates and features of BoldDesk in our November release. Learn more
Includes these features:
All Essential features, plus:
Talk to us
Scalable pricing model tailored for your team
All Pro features, plus:
| Usage | Essential | Pro | Business |
|---|---|---|---|
| No. of Agents | Unlimited | Unlimited | Unlimited |
| No. of contacts/end users | Unlimited | Unlimited | Unlimited |
| Tickets | 12,000/year | 30,000/year | 120,000/year |
| Ticket overage fee | $0.05/ticket | $0.03/ticket | $0.02/ticket |
| Chat conversations | - | 30,000/year | 60,000/year |
| Chat conversation overage fee | - | $0.03/chat | $0.02/chat |
| Activities/tasks | - | - | 60,000/year |
Includes these features:
All Essential features, plus:
Talk to us
All Pro features, plus:
| Usage | Essential | Pro | Business |
|---|---|---|---|
| No. of Agents | Unlimited | Unlimited | Unlimited |
| No. of contacts/end users | Unlimited | Unlimited | Unlimited |
| Tickets | 1,000/month | 2,500/month | 10,000/month |
| Ticket overage fee | $0.05/ticket | $0.03/ticket | $0.02/ticket |
| Chat conversations | - | 2,500/month | 5,000/month |
| Chat conversation overage fee | - | $0.03/chat | $0.02/chat |
| Activities/tasks | - | - | 5,000/month |
Our exclusive program for startups gives you the Momentum plan for up to 10 agents free for your first year.
Free for a limited time
Try the AI feature free for 90 days. Generative AI assistant for your support team
Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.
Unlimited AgentsUnlimited ArticlesUnlimited End-users
How many agents do you have?
| Price | Save | |
|---|---|---|
 | ||
 | ||
 |
No matter what plan you choose, our services are designed to enhance the value of your investment. From onboarding to quick support, we’ve got your back.
Our free expert migration service makes it simple to switch from any other help desk software to BoldDesk.
Buying software is just the start. We're here to help you implement and use it successfully.
We will refund 100% of your money within 30 days of your purchase. Email us at support@bolddesk.com and we will issue your refund immediately, no questions asked.
Compare the features and benefits of each plan. Still unsure which plan is best for you? We're here to help.
Email to Tickets | |||
Ticket History | |||
Ticket Tags | |||
Message Tags | |||
Canned Responses | |||
Split Tickets | |||
Clone Tickets | |||
Related Tickets | |||
Parent-Child Tickets | |||
Spam Tickets | |||
Suspended Tickets | |||
Delete Tickets | |||
Private Tickets | |||
Ticket Insights | |||
Ticket Worklog | |||
Edit & Delete Message | |||
Export Tickets | |||
Embedded Web Widgets | |||
Embedded Web Forms | |||
Merge Ticket | |||
Lock Ticket | |||
Ticket Access Scope | |||
Email Notification | |||
In-App Notification | |||
Bulk Edit | |||
Ticket Sharing | |||
Forward Ticket | |||
Convert Ticket Message to KB | |||
Multiple ticket forms | |||
Agent Signature | |||
Satisfaction Surveys (CSAT) | |||
Multilingual Help Desk | |||
Agent Shifts | |||
Ticket Approvals | |||
Category-Based Email Support | |||
Attachment File Storage | 100GB | 500 GB | 1 TB |
Live Chat | |||
Voice / Call | Via integration | Via integration | |
SMS | Via integration | Via integration |
Unlimited Message | |||
Unlimited Contacts | |||
Chat Widget Customization | |||
Custom Branding | |||
Visitor Tracking | |||
Viewed Pages History | |||
Visitor Notes | |||
Tags | |||
Private Notes | |||
Offline Messages | |||
Canned responses | |||
Chat Assignment | |||
Business hours | |||
Holiday List | |||
Multilanguage | |||
Email Transcripts | |||
Mobile App | |||
Multibrand |
Unlimited Articles | |||
Public Knowledge Base | |||
Internal or Private Knowledge Base | |||
Article Sections (Hierarchy) | |||
Article Comments | |||
SEO for Knowledge Base | |||
Link KB in Ticket | |||
Article Advance Filter | |||
Show Popular, Recent, Related Articles | |||
Estimate Read Time | |||
Full Screen Editor | |||
Customer Portal | |||
Print Article | |||
Auto Suggest Articles | |||
Article Reordering | |||
Auto Save in Drafts | |||
Article Insights | |||
Clone Article | |||
Share Article | |||
Embeddable KB Widget | |||
Article redirect support | |||
Article Expiration | |||
Article Status Indicator | |||
Import from Word Document | |||
Approval Workflow Status | |||
Article Feedback | |||
Automatic Sitemap Generation | |||
Article Versioning & Restore | |||
Convert ticket response to article | |||
Tag Management | |||
Multilingual Knowledge Base | |||
Article Template | |||
Manage KB Tags | |||
Knowledge Base Specific to a Contact Group | |||
Multibrand Knowledge Base |
Automation Rules on Ticket Creation | |||
Automation Rules on Ticket Updates | |||
Time Based Automation | |||
Ticket Macros | |||
Conditional Ticket Fields | |||
Round Robin Ticket Assignment | |||
Load Based Ticket Assignment | |||
SLA Management | Single | Multiple | Multiple |
Business Hours | Single | Multiple | Multiple |
SLA Reminder Notification | |||
SLA Escalation Notification | |||
Holidays List | Single | Multiple | Multiple |
Ticket Custom Fields | |||
Ticket Form Fields | |||
Field Dependencies | |||
Field Display Condition | |||
Agent Portal Customization | |||
Customer Portal Customization | |||
Custom Email Template | |||
Custom Ticket Views | |||
Custom Ticket Status | |||
Custom Agent Roles | |||
Custom Agent Status | |||
Contact Custom Fields Status | |||
Contact Group Custom Fields |
Unlimited Activities | |||
Activity Worklog | |||
Clone Activity | |||
Watchers | |||
Email Delivery Status | |||
Activity History | |||
Custom Activity Type |
Unlimited Contacts | |||
Unlimited Contact Group | |||
Import Contacts | |||
Import Contact Groups | |||
Contact Activity History | |||
Contact Group Activity History | |||
Contact Impersonate | |||
Export Contacts | |||
Export Contact Groups | |||
Contact Custom Fields | |||
Contact Group Custom Fields | |||
Merge Contact | |||
Add Contacts to Multiple Contact Groups |
Rebranding | |||
Custom Emails (Email to Ticket) | 5 | 10 | 10 |
Multibrand Help Desk | 5 brands | ||
Multibrand Knowledge Base | |||
Multibrand with Custom Domain Mapping | |||
Multibrand with Custom SSL Certificate |
Single Sign-On (OAuth and OpenID) | |||
Two-Factor Authentication (2FA) | |||
Social Login Integration | |||
Advanced Password Polices | |||
SOC 2 ® Type II Compliance | |||
IP Range Restriction | |||
Built-In SSL | |||
Custom Domain Mapping | |||
Custom Email Server | |||
Digitally Signed Emails (DKIM) and DMARC | |||
Email Spam Control | |||
Roles and Permissions | |||
Audit Logs |
Support Monitoring Dashboard | |||
Support Traffic Dashboard | |||
SLA Dashboard | |||
Work Log Report | |||
Ticket Conversation Report | |||
Ticket Metrics Report | |||
KB Dashboard | |||
Export Report | |||
Agent/Group Performance Dashboard | |||
Contact/Contact Group Performance Dashboard | |||
CSAT Dashboard | |||
Scheduled Report |
Rest API Rate (Requests per Minute) | 100 | 300 | 500 |
Webhooks |
Zapier | |||
Jira | |||
Salesforce | |||
HubSpot | |||
Pipedrive | |||
Microsoft Teams | |||
Slack | |||
Shopify | |||
Stripe | |||
WooCommerce | |||
Google Drive | |||
Microsoft OneDrive | |||
Dropbox | |||
Custom Apps | |||
Azure DevOps | |||
Azure AD (Microsoft Entra ID) | |||
Aircall | |||
Exotel (Ameyo) | |||
Ringover | |||
Office 365 Calendar | |||
MS Teams Meeting |
BoldDesk for iOS | |||
BoldDesk for Android |
Knowledge Base | |||
Email Support – 24X5 | |||
Chat Support – 24X5 | |||
Option to Choose your Data Center Location | |||
Migration Assistance | |||
Customer Success Manager |
BoldDesk’s Unlimited Agents plan truly supports an unlimited number of agents. There is no need to pay per seat, agent, user, or license. For deployments up to 1,000 agents, a shared instance is used. For deployments larger than 1,000 agents, a dedicated instance is provisioned, which incurs additional costs.
Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.
When you reach the ticket limit, ticket overage charges are applicable according to your plan. Additional ticket prices are calculated at the end of your billing cycle and included in your bill for the upcoming month.
No, deleted tickets are considered in the total ticket count. However, once a ticket has been deleted, it cannot be recovered.
Only currently open tickets are considered for the total ticket count. Closed tickets are not considered for the total ticket count.
Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at sales@bolddesk.com to arrange an alternate payment method.
You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.
You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.
Top Customer Service Solutions
