What's New Explore the new updates and features of BoldDesk in our November release. Learn more
Focus on your operations and missions while we handle the complexity of support management.
No hidden fees or trials. This plan is entirely free for eligible nonprofits.
Offer exceptional service to your community with a seamless and intuitive help desk solution.
Grow your organization and manage requests efficiently without worrying about costs.
Safeguard your organization’s data with enterprise-grade security.
Respond to requests faster and build trust with your stakeholders.
Reduce the workload for your team with a centralized system.
Manage growing needs as your organization expands.
No matter what plan you choose, our services are designed to enhance the value of your investment. From onboarding to quick support, we’ve got your back.
Our free expert migration service makes it simple to switch from any other help desk software to BoldDesk.
Buying software is just the start. We're here to help you implement and use it successfully.
BoldDesk is secure, user-friendly, responsive, and developed using modern tech stacks.
To protect your customers’ data, security systems control access to your entire organization and secure your data at multiple levels. Encryption, audit logs, IP restrictions, and SSO are features that can help you in protecting your data and restricting access to only authorized users.
Single sign-on with BoldDesk allows users to log in and access their help desk account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.
IP restrictions allow you to limit the IP addresses from which your organization can access the help desk.
Create your password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards and policies.
Control agent's access to data by giving them certain permissions.
Specify an agent’s ticket access level when viewing tickets in the support center.
Brand access allows you to limit the visibility of the tickets for agents so that they can only access tickets for specific brands.
Accept or reject the emails received from specific senders and domains. Emails on the blacklist are blocked and are not routed to spam.
DKIM signatures notify the recipient that an email is sent from an authorized domain.
Audit logs contain information about specific events or operations, such as access, change details, who performed an action, and so on.
To qualify for this program, an organization must meet all the following criteria:
All governmental entities are required to obtain commercial licenses or subscriptions. The following restrictions apply:
You can purchase the additional agents with discounted rates for nonprofits.
As long as you qualify as a nonprofit, the plan remains free!
No! The Momentum plan is completely free with no hidden fees. Costs only arise if you want more than 10 agents.
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