Are you looking for a way to improve your customer service? Zoho Desk is a tool that helps businesses handle customer inquiries.
However, it might not be the perfect fit for everyone since different businesses have different needs, like specific features, pricing, and ease of use.
The good news is, there are lots of other options similar to Zoho Desk that might suit you better.
This blog explores some of these top Zoho Desk alternatives, ideal for businesses in search of the right fit for their customer service needs.
Top Zoho Desk alternatives
When choosing the best customer engagement tool for your business, these Zoho Desk alternatives stand out in the market.
BoldDesk
BoldDesk is the best Zoho Desk alternative that provides advanced customer support and engagement tools to assist agents in managing help requests.
It is designed to provide real-time customer interactions across multiple channels to increase overall customer satisfaction.
If you’re searching for a help desk ticketing service that is user-friendly, comprehensive, and offers omnichannel support, we strongly endorse BoldDesk as your preferred alternative to Zoho Desk.
Plus, the platform is budget-friendly for small and growing businesses, helping them deliver the best support experiences possible to their customers without breaking the bank.
Top features
- Robust ticketing software allows efficient customer issue tracking, agent assignment, and progress monitoring.
- Efficient live chat software empowers agents to offer real-time, round-the-clock chat support that improves customer experiences.
- AI Copilot assist feature allows companies to enhance ticket handling, write better responses, and generate better knowledge-based articles.
- A consolidated omnichannel inbox helps customer service teams efficiently handle all incoming inquiries from customers’ preferred communication channels in a single, unified platform.
- Extensive customization enables businesses to design the system to their specific requirements and workflows. You can customize ticket fields, automation rules, and more.
- A user-friendly customer portal provides a central place for customers to submit tickets, track their progress, and access helpful resources.
- Efficient help desk automation helps take care of repetitive tasks like sending email notifications, escalating tickets, and agent assignments based on keywords.
- Knowledge-based software empowers agents to build a repository of helpful articles, FAQs, and other documentation that customers can use to solve common issues.
- Seamless integration allows BoldDesk to connect with other tools and systems you use, like CRM software, billing systems, and communication platforms.
- Task management features assist agents in organizing and prioritizing their work, setting deadlines, and collaborating on complex issues. Effective task management ensures efficient ticket resolution and keeps the support team organized.
- Multilingual support lets companies assist a diverse customer base by offering resources in multiple languages.
- A mobile app that enables agents to manage tickets and provide support on the go, boosting agent productivity and improving responsiveness.
- Insightful reports and analytics provide valuable data on help desk performance, like ticket volume, resolution times, customer satisfaction, and agent productivity.
- Top-notch security ensures your customers’ data is kept secure through features such as function-based access control, data encryption, audit trails, and more.
- Customer satisfaction surveys help you gather feedback from customers about their experience with your support team. You can utilize this information to identify areas for improvement and track progress over time.
Pricing
- Scale: $12 per agent/month
- Momentum: $25 per agent/month
- Enterprise: $39 per agent/month
Include tiered pricing options for teams with 10, 25, 50 or 100 agents.
- Scale: $49/month for 10 agents
- Momentum: $129/month for 10 agents
- Enterprise: $199/month for 10 agents
- Essential: $799 per month
- Pro: $1499 per month ($1999 with Live chat included)
- Business: Contact us
Our exclusive program tailored for startups gives you 10 Momentum plan agents for free for your first year.
Free trial duration: 15 days
Unlimited Agents
How many agents do you have?
Professional
$1580 Per Month
Billed Annually
25 Agents
Zendesk
Zendesk is one of the Zoho Desk alternatives that provides customer support functionalities.
Its advanced omnichannel capabilities allow businesses to handle client communications across various channels from a single dashboard.
Top features
- Omnichannel support
- Ticket routing
- AI-powered bots
- Third-party integrations
Pricing
- Support Team: $19/agent/month
- Support Professional: $55/agent/month
- Support Enterprise: $115/agent/month
Free trial duration: 14 days
Benefits of choosing Zendesk
- Easily integrates with all kinds of business software
- Accurately monitors critical customer service performance metrics
- Develop customized services with its thoroughly designed API and app
Disadvantages of choosing Zendesk
- Small businesses or businesses with a limited support budget might find the platform costly
Freshdesk
Freshdesk, one of the Zoho Desk alternatives, is a cloud-based platform which provides a unified workspace for customer service agents to manage clients.
Top features
- Unique dashboards
- Omnichannel messaging
- Ticket routing
- Knowledge base software
- Automation
Pricing
- Growth: $15/agent/month
- Pro: $49/agent/month
- Enterprise: $79/agent/month
Free trial duration: 14 days
Benefits of choosing Freshdesk
- Support for a wide variety of essential communication services
- Extensive reporting and analytics capabilities for tracking customer service trends
- Robust ticketing system for task automation and prioritizing support requests
Disadvantages of choosing Freshdesk
- New users may find the software complex
- Some features are less configurable and customizable
Kayako
Kayako is another Zoho Desk alternatives that allows companies to centralize support communications across email, social media, and live chat.
It offers essential help desk tools, including reporting and automation, that make it one of the Zoho Desk competitors.
Top features
- Collaboration on tickets
- Knowledge base
- Automation
- Live chat software
Pricing: Contact the company for info.
Free trial duration: 14 days
Benefits of choosing Kayako
- Integrates many customer support channels, including online chat, email, and social media, into a single dashboard
- Automate workflows, routine tasks, and replies
- Assists businesses in monitoring and evaluating key performance metrics related to client satisfaction
Disadvantages of choosing Kayako
- Some users experience a difficult learning curve
- Uses a proprietary language for configuring and running reports
HubSpot Service Hub
HubSpot Service Hub is an alternative to Zoho Desk with a wide range of tools that cover all customer support needs.
HubSpot CRM data can be joined to Service Hub, enabling support teams to acquire advanced context to better assist customers.
Top features
- Ticketing system
- Shared inbox and team email
- Reporting dashboards
- Live chat
Pricing
- Starter: $18 per month
- Professional: $450 per month
Free trial duration: 14 days
Benefits of choosing HubSpot Service Hub
- The user-friendly platform makes it easy for support agents of any skill level to deliver quality service
- Centralizes customer data in one place
- Built-in customer satisfaction surveys help companies better understand their customers to provide top-notch service
Disadvantages of choosing HubSpot Service Hub
- Small businesses or startups with financial limitations may find the cost quite high
- Advanced features might require a larger investment in training
Help Scout
Help Scout is a customer assistance and help desk solution intended to improve communication between businesses and their customers.
This Zoho Desk alternatives platform comes with prebuilt performance dashboards that help you better understand individual and team performance.
Top features
- Email ticketing
- Knowledge base
- Live chat
- Customer engagement analytics
Pricing
- Standard: $20/agent/month
- Plus: $40/agent/month
- Pro: $65/agent/month
Free trial duration: 15 days
Benefits of choosing Help Scout
- Unified inbox for handling all support requests
- Self-service knowledge base
- Real-time chat support
Disadvantages of choosing Help Scout
- Some users find its reporting capabilities limited
Hiver
Hiver is an added alternative to Zoho Desk with multichannel customer support tool designed for teams utilizing Google Workspace.
Top features
- Email templates
- Customer service collaboration
- Analytics and reporting tools
- Workflow automation
Pricing
- Lite: $15/agent/month
- Pro: $39/agent/month
- Elite: $59/agent/month
Free trial duration: 7 days
Benefits of choosing Hiver
- Automates repetitive tasks, reducing manual effort and ensuring timely responses to customer inquiries
- Enables seamless collaboration within shared inboxes, enhancing teamwork and efficiency in managing customer queries
- Analytics provide insight into team performance and customer interactions, ensuring data-driven decision-making
Disadvantages of choosing Hiver
- Some users find the initial integration process difficult
- Has limitations in terms of its customization capabilities
HappyFox
HappyFox is a cloud-based help desk alternative to Zoho Desk for businesses seeking improved productivity in their customer support operations.
Top features
- Multichannel support
- Knowledge base
- Ticketing software
- Third-party integrations
Pricing
- Mighty: $26/agent/month
- Fantastic: $39/agent/month
- Enterprise: $52/agent/month
Free trial duration: 14 days
Benefits of choosing HappyFox
- Robust ticketing system for efficient organization and prioritization of customer inquiries
- Automation and workflow management allow businesses to automate repetitive tasks and streamline processes
- Built-in support to create FAQs and guides as customer self-help resources
Disadvantages of HappyFox
- Some users find the platform hard to navigate initially
Front
Front is a customer operations platform for support, sales, and account teams to better understand and serve their customers.
This platform offers a personalized approach to customer engagement.
As a result offering tools for automated workflows and team collaboration, making it a viable alternative to Zoho Desk.
Top features
- Collaboration tools
- Shared inbox
- Integration with other apps and tools
- Internal knowledge base
Pricing
- Starter: $19/agent/month
- Growth: $59/agent/month
- Scale: $99/agent/month
Free trial duration: 7 days
Benefits of choosing Front
- Stunning interface, collaboration features (shared inboxes, annotations, etc.), team-based workflows, and mobile app
- Suitable for support teams that emphasize teamwork and efficient communication
Disadvantages of choosing Front
- The cost may pose a challenge for small- and medium-sized enterprises
- The Starter and Growth plans only offer support via email
Intercom
Intercom is a software that combines an AI chatbot, help desk, and customer communication within a single platform.
It is an alternative to Zoho Desk whose strength lies in providing end-to-end messaging for businesses across multiple communication channels for enhanced customer engagement.
Top features
- AI-enhanced shared inbox
- In-app chat
- Tools for developing onboarding resources
- Customization
Pricing
- Essential: $39/seat/month
- Advanced:$99/seat/month
- Expert: $139/seat/month
Free trial duration: 14 days
Benefits of choosing Intercom
- The interface is straightforward to use
- Supports high-quality communication across multiple teams with high visibility, collaboration, and navigation
- Customizable through add-ons, such as WhatsApp integration
Disadvantages of choosing Intercom
- Small businesses may find the pricing expensive
- The Essential plan does not provide access to certain AI enhancements
Gorgias
Gorgias is a customer support help desk solution that is tailored specifically for e-commerce businesses.
As one of the Zoho Desk alternatives, it can be integrated easily with various e-commerce platforms to streamline support operations.
The Gorgias dashboard allows businesses to manage all customer service communication channels in one place making it a strong alternative to Zoho Desk.
Top features
- Ticketing system
- Customer knowledge base
- Integrations
- Live chat
Pricing
- Starter: $10/month. 50 tickets/month limit
- Basic: $50/month. 300 tickets/month limit
- Pro: $300/month. 2,000 tickets/month limit
- Advanced: $750/month. 5,000 tickets/month limit
Free trial duration: Contact Gorgias
Benefits of choosing Gorgias
- AI-assisted ticket management
- Automation tools
- Omnichannel support
Disadvantages of choosing Gorgias
- Monthly ticket limits may pose problems for larger e-commerce businesses
- Some e-commerce platforms are not supported in lower pricing plans
ProProfs Help Desk
ProProfs Help Desk is an alternative to Zoho Desk software that provides a shared inbox, automation tools, and more.
Top features
- Agent ticket routing
- SLA supervision
- Support for omnichannel communication
- Shared inbox
Pricing
- Single user: $0
- Team: $19.99/agent/month
Free trial duration: 15 days
Benefits of choosing ProProfs
- Easy-to-use shared inbox
- Ticket routing automation
- Reports on support metrics
Disadvantages of choosing ProProfs
- The ProProfs knowledge base, live chat, and survey maker solutions are integrations that must be purchased separately
Salesforce Service Cloud
Salesforce Service Cloud is a help desk platform capable of integrating more than 2,500 applications making it one of the Zoho Desk competitors.
Top features
- Case management
- Omnichannel support
- Ticket routing
- Automation tools
Pricing
- Starter: $25/user/month
- Professional: $80/user/month
- Enterprise: $165/user/month
- Unlimited:$330/user/month
Free trial duration: 30 days
Benefits of choosing Salesforce Service Cloud
- Integrates seamlessly with other Salesforce products
- Provides a robust ticketing system that allows users to monitor the time spent on each customer issue
- Provides workflow automation tools
Disadvantages of choosing Salesforce Service Cloud
- The advanced features can be difficult to learn
- The product is updated three times per year, meaning new features may be overlooked or the platform may change notably after each release
Zoho Desk alternatives comparison table
The following table summarizes the features and prices of Zoho Desk alternatives:
| Name | Features | Pricing |
| BoldDesk |
| Agent-Based plans
Team-Based plans
Unlimited Agents plans
Free trial duration: 15 days |
| Zendesk |
| Starts from $19/agent/month Free trial duration: 14 days |
| Freshdesk |
| Starts from $15/agent/month Free trial duration: 14 days
|
| Kayako |
| Contact the company for info Free trial duration: 14 days |
| HubSpot Service |
| Starts from $18 per month Free trial duration: 14 days
|
| Help Scout |
| Starts from $20/agent/month Free trial duration: 15 days
|
| Hiver |
| Starts from $15/agent/month Free trial duration: 7 days
|
| HappyFox |
| Starts from $26/agent/month Free trial duration: 14 days
|
| Front |
| Starts from $19/agent/month Free trial duration: 7 days
|
| Intercom |
| Starts from $39/seat/month Free trial duration: 14 days |
| Gorgias |
| Starts from $10/month. 50 tickets/month limit Free trial duration: Contact Gorgias
|
| ProProfs Help Desk |
| Single user: $0 Team: $19.99/agent/month Free trial duration: 15 days |
| Salesforce Service Cloud |
| Starts from $25/user/month Free trial duration: 30 days |
Considerations for selecting the right alternative to Zoho Desk
If you’re searching for suitable help desk solution for your business, it is crucial to conduct a comprehensive analysis of the benefits and drawbacks associated with Zoho Desk competitors.
Here are some key points to consider:
- Ticketing system: Does your ticketing system need to be able to handle massive ticket volumes, or will simple ticketing features suffice?
- Customization: Each solution has a limit to its customization options, which can impact your ability to tailor the platform to your specific business processes.
- Complexity: Some Zoho Desk alternatives will have a steeper learning curve compared to simpler alternatives.
- Pricing: While solutions offer competitive pricing, some of their features might be locked behind higher payment tiers.
- Free trial period: How long does the solution’s free trial period last? Is that enough time to fully evaluate the product?
- Integrations: Does the alternative to Zoho Desk work well with your other business software?
Which Zoho Desk alternative is right for you?
Though Zoho Desk is a very popular help desk solution, it might not be the right choice for your business.
As demonstrated in this article, the help desk software market is great and diverse, giving businesses of all sizes the ability to serve their customers, no matter how niche their industry is.
By exploring the options listed in this blog, you can find the Zoho Desk alternatives help desk solution that aligns with your business goals and ensures you can deliver excellent customer support.
Schedule a live demo to experience how BoldDesk stands out from Zoho Desk and its alternatives. Start a free trial to experience many capabilities.
If you have any queries, feel free to contact the BoldDesk support team.
Was this article helpful to you? Do you have any suggestions businesses should consider over Zoho Desk alternatives listed in this blog for exceptional customer service?
Leave your thoughts and recommendations in the comment section below.
Related articles
