Welcome to an exciting first look at what’s coming your way in BoldDesk! This November 2024 release sneak peek offers a glimpse at the most recent updates and new features we’ve been working on for you.
We’re thrilled to show you how our latest developments will elevate your experience.
Get ready for updates in the following areas:
Prepare to explore, feel inspired, and enjoy the ride with us as we uncover what is ahead!
Ticketing system: Receive instant alerts directly within the app
Say hello to a smarter way to manage customer inquiries! Our latest ticketing system updates are designed to streamline support, organize requests, and empower your team to respond faster and more effectively.
With our brand-new in-app notifications feature, agents will be able to instantly receive updates on tickets, approvals, and chats. They won’t need to rely solely on email alerts.
Integrations
Feeling overwhelmed with too many systems to manage? New BoldDesk integrations let you do more in one place, enabling you to focus on providing the best customer service.
Aircall integration for effortless communication
Agents can make and receive calls right within BoldDesk, with all call details automatically logged as tickets or activities.
Key features:
- Seamless call functionality, including call conferencing and advanced IVR processes.
- Effortless call forwarding, voicemail support, and easy assignment of available agents.
- Admins can organize departments by phone number for streamlined management.
WooCommerce integration for instant access to customer and order details
WooCommerce is an e-commerce platform. Elevate your customer support by integrating your store with BoldDesk, providing seamless access to detailed customer and order information.
Key features:
- Access to your store’s detailed customer information in BoldDesk.
- Real-time visibility into customers’ last five orders, including purchased items, pricing, shipping charges, and discounts.
Enhance your support team’s efficiency with unified WooCommerce and BoldDesk integration, so you can provide a personalized, data-driven experience to every customer.
Stripe integration for fast, secure payments
Stripe is a secure payment platform that integrates seamlessly with BoldDesk, providing instant access to customers and subscription details for simplified payment tracking and subscription validation.
Key features:
- Easily manage multiple accounts from a single platform.
- Instantly access customer info, subscriptions, invoices, and payment history right in BoldDesk.
- Handle cancellations, refunds, and subscription payments without leaving BoldDesk.
Streamline your support and billing workflows with Stripe and BoldDesk—a powerful combination for efficient, hassle-free management.
Effortless scheduling with Office 365 Calendar integration
The BoldDesk and Office 365 Calendar integration enables agents to flawlessly sync tasks with their Office 365 Calendar in real time.
Key features:
- Synchronize the activity task type with the Office 365 Calendar as events.
- Receive automatic notifications for task events once enabled and authorized in personal settings.
Stay organized and on top of every task with smooth, real-time synchronization—empowering agents to stay efficient and proactive.
Omnichannel
Deliver smooth, connected support across every channel your customers use with our omnichannel solution. Engage with customers through email, chat, social media, and more—all from one unified platform.
Twilio SMS integration for instant communication
Boost customer engagement with our Twilio SMS integration!
Connect directly with customers via SMS for instant, impactful communication, and easily share multimedia content to create a richer, more useful experience.
Artificial intelligence: Optimize your replies with new review response feature
BoldDesk’s artificial intelligence features get smarter and better with the following feature updates.
Empower your support staff with our enhanced AI review feature! Now, agents can verify the correctness and completeness of their responses by previewing them using this new feature before posting to tickets.
The AI review provides:
- Addressed points: Key issues that have been covered.
- Unaddressed points: Any items needing additional attention.
- Suggested response: A ready-to-go, polished reply.
With this latest feature, agents can deliver thorough, thoughtful responses every time, making customer support smoother and more effective.
Mobile app: Experience the app in your preferred language
The BoldDesk mobile application is designed to keep you connected, productive, and responsive from anywhere.
We’re excited to announce the launch of multilingual support in our mobile app! This update allows agents to experience the app in their preferred major language.
Enjoy a more customized and accessible user experience, wherever you are! Agents can change their preferred language settings in their profile.
Currently, BoldDesk supports the following languages:
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Get ready to try out these new features!
As we conclude this exciting November 2024 release sneak peek, we hope you’re looking forward to the wonderful new features that will soon be within your reach.
From better AI functionalities to real-time agent notifications, November is set to bring even more efficiency, convenience, and personalized experiences to your workflow.
Contact us for a 30-minute live demo if you haven’t already, so you can see how BoldDesk can be tailored to your particular requirements and workflows. Or try it out for yourself by registering for a free 15-day trial.
Previous releases
