Navigating the range of help desk software options can be overwhelming when picking the best fit for your company.
Help Scout is a popular solution, with features like ticket management, knowledge base integration, and automation tools.
However, like any software, it has limitations that may not suit your needs.
In this blog, we explore the top alternatives to Help Scout, exploring their features, pricing, and user experiences to aid your decision-making process.
Let’s get started on the journey of discovery to find all the perfect Help Scout alternatives help desk solutions for your business.
Top 11 Help Scout alternatives
The following are the best Help Scout customer service software alternatives that you need to choose:
BoldDesk
BoldDesk stands out as a comprehensive customer service solution for businesses looking to improve their overall customer experience, support workflows, and productivity.
As one of the Help Scout alternatives, it provides various help desk functionalities, such as ticketing software, a live chat tool, knowledge base software, AI assistance features, and task management capabilities, among others.
Significantly, it offers affordable and transparent pricing plans, with a free plan for individuals and pricing tiers to suit businesses of all sizes.
BoldDesk’s wide range of support features helps businesses to:
- Provide real-time customer support
- Centrally manage support requests
- Automate repetitive tasks
- Improve collaboration within their support teams
- Communicate with clients better
It allows easy customization to match your branding and simple integration with your preferred tools and apps, which makes it one of the best alternatives to Help Scout.
Key features
- Robust ticketing software: Automatically converts support emails into tickets and routes them to the appropriate agents based on your set parameters.
- Efficient live chat software: Empowers agents to offer real-time chat support that improves customer experiences.
- A consolidated omnichannel inbox: Allows you to seamlessly manage all incoming customer inquiries from multiple communication channels in one unified inbox.
- AI Copilot: AI assist features that help analyze tickets, generate responses, summarize lengthy ticket conversations, and translate emails written in other languages.
- Automation options: Customize your workflow by automating repetitive tasks like ticket routing and tagging, status updating, and sending notifications and feedback surveys.
- A mobile application: With BoldDesk in their pockets, your agents can receive important notifications and reply to customers from anywhere.
- Knowledge base software: Organize and share information in external and internal repositories, complete with a powerful search function to assist users in finding answers quickly.
- Smooth integration: Integrate BoldDesk easily with various popular tools and applications that you already utilize.
- Extensive customization options: Tailor the support desk to match your company’s specific needs and look.
- Multilingual support: Present articles, messages, and the customer portal in the languages customers prefer.
- Efficient task management: Break complicated tasks into a series of smaller tasks and manage them easily with BoldDesk’s task management tools.
- A user-friendly customer portal: Allow customers to create and follow up on their inquiries with an easy-to-use interface.
- Seamless migration: BoldDesk enables users to switch from customer service help desks free of charge.
- Insightful reports and analytics: Monitor support desk metrics to help you make informed decisions.
- Customer satisfaction surveys offer insight into how to enhance your services and better fulfill the expectations of your customers.
- Top-notch security and compliance: BoldDesk highly values the security and privacy of sensitive consumer data, complying with all common standards and regulations.
BoldDesk advantages
- Enables teams to provide immediate support responses, guaranteeing that customers receive timely solutions to their questions.
- Allows customer service teams to manage all customer conversations across multiple channels from a unified inbox.
- BoldDesk offers seamless automation that simplifies repetitive operations, saving users time and allowing agents to focus on more complicated concerns.
- It has an intuitive user interface, allowing for an easier transition for support teams.
- Provides affordable and flexible pricing plans.
- Ensures smooth integration with most productivity tools.
BoldDesk’s pricing plans
BoldDesk has three pricing categories:
- Scale: $12 per agent/month
- Momentum: $25 per agent/month
- Enterprise: $39 per agent/month
Include tiered pricing options for teams with 10, 25, 50 or 100 agents.
- Scale: $49/month for 10 agents
- Momentum: $129/month for 10 agents
- Enterprise: $199/month for 10 agents
- Essential: $799 per month
- Pro: $1499 per month ($1999 with Live chat included)
- Business: Contact us
Our exclusive program tailored for startups gives you 10 Momentum plan agents for free for your first year.
Free trial: 15 days
Unlimited Agents
How many agents do you have?
Plus
$800 Per Month
Billed Annually
25 Agents
Helpwise
Helpwise enables simple communication via email for small businesses and has functionality like workflow automation, built-in chat, and analytics.
It serves as one of the alternatives to Help Scout that lets you manage sales and operations teams.
Key features
- Collaboration tools
- Automation
- Analytics
- File management
Helpwise pricing plan
- Standard: $12/agent/month
- Premium: $23/agent/month
- Advanced: $39/month/ user
Free trial: 7 days
Front
Front is one of the alternatives to Help Scout allowing support teams to respond to emails, social media communications, and SMS through a centralized hub and deliver support at scale.
Key features
- Workflow automation
- Knowledge base software
- Live chat
- Omnichannel communication
Front pricing plan
- Starter: $19/user/month
- Growth: $59/user/month
- Scale: $99/user/month
- Premier: $229/user/month
Free trial: 14 days
ProProfs
ProProfs is a Help Scout competitor help desk that supports ticketing and allows support teams to manage all their emails in one place using a shared inbox.
Key features
- Multichannel support
- Help desk automation
- Ticket management
- Reports
- Survey maker
Pricing plan
- Single User: free
- Team: $19.99/operator/month
- Support Suite: starts at $99/month
Free trial: 15 days
Kayako
Kayako is a customer service program that provides help desk and live chat software to businesses.
This Help Scout competitor provides tools for handling customer issues from various channels.
Key features
- Collaboration tools
- Live chat
- Self-service
- Integrations
Kayako pricing details
Starting at $125/agent/month
Free trial: 14 days
Hiver
Hiver transforms Gmail into a collaborative customer support hub. This Help Scout competitor lets businesses handle shared inboxes, allocate tasks, and monitor performance metrics.
Key features
- Email management
- Automation
- Collaboration
- Analytics
- Integrations
Hiver pricing plan
- Lite: $15/agent/month
- Pro: $49/agent/month
- Elite: $79/agent/month
Free trial: 7 days
Intercom
Intercom is a Helps Scout competitor platform that offers real-time interactions, online customer support, and customer engagement techniques.
Key features
- Email marketing
- Integrations
- Live chat
- Automated messages
Intercom pricing details
- Essential: $39/month
- Advanced: $99/month
- Expert: $139/month
Free trial: 14 days
Zoho Desk
Zoho Desk is all-in-one customer service software that lets businesses deliver customer support across multiple channels.
Zoho Desk is one of the alternatives to Help Scout, which provides businesses with automation and advanced reporting capabilities.
Key features
- Customization
- Ticket management
- Omnichannel
- Automation
- Analytics
Zoho Desk pricing plan
- Standard: $14/user/month
- Professional: $23/user/month
- Enterprise: $35/user/month
Free trial: 15 days
Freshdesk
Freshdesk is a cloud-based service platform that allows organizations to handle client queries and support requests via several channels, providing other customer support software solutions.
Being one of the alternatives to Help Scout, it offers automation tools for managing tickets, integration with third-party apps, and multi-language support.
Key features
- Ticket management
- Zia AI assist
- Self-service
- Agent productivity
- Customization
Freshdesk pricing details
- Growth: $15/agent/month
- Pro: $49/agent/month
- Enterprise: $79/agent/month
Free trial: 14 days
HubSpot
The HubSpot Service Hub is a Help Scout competitor that incorporates knowledge base software, review polls, and a reporting platform.
Key features
- Ticketing
- Knowledge base software
- Live chat
- Omnichannel messaging
- Team email
HubSpot pricing plan
- Starter: $15/seat/month
- Professional: $450/3 seats/month
- Enterprise: $1,200/5 seats/month
Free trial: 14 days
Zendesk
Zendesk is help desk software with advanced analytics features that lets teams manage support tickets in a central hub. This is one of the alternatives to Help Scout.
Key features
- Security and compliance
- Messaging
- Ticketing
- Automation
- Integration
Zendesk pricing details
- Support Team: $19/agent/month
- Suite Team: $49/user/agent
- Support Professional: $55/agent/month
- Growth: $79/agent/month
- Professional: $99/agent/month
- Support Enterprise: $119/agent/month
Free trial: 14 days
Help Scout alternatives comparison table
| Help Scout alternatives | Major features | Price |
| BoldDesk |
| Plans start at $12 per agent/month
Free trial: 15 days |
| Helpwise |
| Plans start at $12/agent/month
Free trial: 7 days |
| Front |
| Plans start at $19/user/month
Free trial: 14 days |
| ProProfs |
| Plans start at $19.99/user/month
Free trial: 15 days |
| Kayako |
| Plans start at $125/month
Free trial: 14 days |
| Hiver |
| Plans start at $15/user/month
Free trial: 7 days |
| Intercom |
| Plans start at $39/month
Free trial: 14 days |
| Zoho Desk |
| Plans start at $14/agent/month
Free trial: 15 days |
| Freshdesk |
| Plans start at $15/user/month
Free trial: 14 days |
| HubSpot |
| Plans start at $15/seat/month
Free trial: 14 days |
| Zendesk |
| Plans start at $19/user/agent Free trial: 14 days |
Considerations for selecting the right Help Scout alternative
If you’re looking for the best option for your organization, you should thoroughly examine the advantages and disadvantages of each of the Help Scout alternatives.
- Affordable pricing plan: Every cent counts for all business sizes. Look for help desks that give you the most value for your investment with flexible pricing to ensure you’re paying for the features you want.
- Robust ticketing system: Choose a help desk ticketing system that centralizes customer interactions and speeds up your team’s work with automation.
- Multichannel service: Customer support software should allow your customers to contact you through the channel they prefer, including email, social media, and chat, but combine these channels on the agent side so that all customer communications are accessible in one place.
- Customization: Assess the level of customization available with each alternatives to Help Scout. Determine if you can modify the software to match your unique workflows, branding guidelines, and customer communication preferences.
- Good customer review: Look for help desk providers with great reviews on third-party sites. They often discuss benefits and disadvantages you may not have considered.
- Suitable integrations: A platform’s value is frequently found in its compatibility with other customer success products that your customer support agents utilize. Choose a solution that can easily integrate with your existing software.
Conclusion
When looking for alternatives to Help Scout, try to find help desk features that deliver exceptional customer service while also increasing your team’s productivity.
The software should include an intuitive interface and a central service dashboard, allowing your employees to interact and share relevant information. It must be simple to use and affordable.
In our opinion, and the opinions of our customers, BoldDesk offers all these characteristics. It will help you conduct effective customer support, generate inquiries, conduct surveys, and collect feedback. Try it for yourself, or schedule a free live demo to see how it could improve your support system.
If you found this article interesting, please share your opinion and recommendations in the comments section below.
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