Any organization’s effectiveness depends on the strengths of its customer support, and success starts with delivering top-tier services to every customer.
As the winter season rolls in, we are delighted to announce that BoldDesk® has been recognized in different categories as a leader in the G2 Winter 2025 quarterly reports.
Our help desk ticketing system has earned its place as a standout in the help desk industry for another season.
With BoldDesk®, great customer service is just a click away!
BoldDesk’s G2 Winter Awards in 2025
Once again, it’s that time of year to receive the quarterly published G2 awards report. Among the G2 Winter badges that were awarded to BoldDesk are:
Leader, Help Desk
BoldDesk® has been recognized as a Leader in the Grid® Report for Help Desk | Winter 2025 awards.
Its consistent performance, easy setup, and exceptional customer service have earned praise from customers.
Leader, EMEA
BoldDesk® earned a G2 Leader badge in the EMEA Regional Grid® Report for Help Desk | Winter 2025. This G2 Winter report recognizes it as a leader in help desk software in the region of Europe, the Middle East, and Africa.
With innovative and reliable solutions such as an omnichannel inbox and multilingual support, BoldDesk® helps companies effectively serve a diverse, global customer base.
Leader, Americas
BoldDesk® has been listed as one of the Leaders in the Americas Regional Grid® Report for Help Desk | Winter 2025.
This G2 Winter recognition reflects the platform’s great commitment to helping North, South, and Central American businesses resolve issues fast, deliver excellent experiences, and leave a lasting positive impression on clients.
Momentum Leader
BoldDesk® has also earned recognition in the Momentum Grid® Report for Help Desk | Winter 2025.
Its rapid growth and the successful launch of several new features, such as an omnichannel inbox and an AI agent, within a short period have driven remarkable customer satisfaction.
Continuous updates have helped position BoldDesk® as a leading option in the support industry.
Leader, Small Business
BoldDesk® has been ranked as a leading solution for small businesses in the Small-Business Grid® Report for Help Desk | Winter 2025.
Its affordability, ease of use, and tailored features are designed to meet the needs of smaller teams.
BoldDesk® also has a free trial and free options for startup businesses, making it a more scalable help desk solution. It enables small businesses to streamline their customer support within the constraints of smaller budgets.
Leader, Europe
BoldDesk® has been listed as a Leader in the Europe Regional Grid® Report for Help Desk | Winter 2025.
Its commitment to customer satisfaction and careful compliance with European regulations have made it a trusted choice for businesses.
Why BoldDesk is beloved by customers
Winter is a time for reflection for most businesses, an opportunity to evaluate achievements and set new goals. For online customer support software, it is also a season of increased demand as businesses decide to try new things for a new year.
Here are a few reasons why BoldDesk® has emerged as G2 leader in help desk software:
- Robust ticketing software allows efficient customer issue tracking, agent assignment, and progress monitoring.
- A consolidated omnichannel inbox helps customer service teams efficiently handle all incoming inquiries from multiple communication channels in a unified platform.
- An AI Copilot feature allows businesses to enhance ticket handling, write better responses to customers, and generate better knowledge base articles.
- Extensive help desk customization enables businesses to tweak the system to their specific requirements and workflows. They can customize ticket fields, SLA automation rules, and more.
- Multilingual help desk lets companies assist a diverse customer base by offering resources and overall support in multiple languages.
- Help desk automation performs repetitive tasks like sending email notifications, escalating tickets, and assigning agents tasks based on keywords.
- Insightful reports and analytics provide valuable data on support system performance, like ticket volume, resolution times, customer satisfaction, and agent productivity.
- Top-notch security ensures your customers’ data is kept secure through features such as function-based access control, data encryption, and audit trails.
To our customers: Thank you for choosing BoldDesk®!
The BoldDesk® team extends heartfelt gratitude to their valued customers, both online and offline, for their solid support and trust, which have helped us achieve these prestigious recognitions.
Your feedback, online reviews, and loyalty continue to inspire us to innovate and deliver a superior help desk solution tailored to your needs.
This G2 Winter 2025 recognition is a shared success, and we are honored to partner with you on your journey toward offering excellent customer service.
Not a BoldDesk® customer yet?
BoldDesk®, a recognized leader in help desk ticketing software, is driven by a commitment to providing high-quality customer service. By consistently delivering outstanding value and high satisfaction, BoldDesk® has solidified its reputation as a top choice for help desk platforms.
Get started with BoldDesk® today and transform your customer support with its robust features, designed to streamline your processes. Schedule a live demo and take advantage of the free trial to explore more. If you have any questions, please contact BoldDesk® support.
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